rkoeppel Posted May 4, 2003 Report Share Posted May 4, 2003 Since purchasing the upgrade to 6.0 last August 9th, I have been unable to get Retrospect to produce a bootable recovery CD. Each time a Retrospect created Windows XP boot CD runs, it hangs while loading generic IDE drivers. This problem cropped up immediately last August, and I posted messages here and contacted Tech support, no help whatsoever. In the interim, I have upgraded my computer to an entirely new system. From an Intel MOBO to Asus, P4 1.7 to P4 2.8, 512 Megs RAM to 1Gig RAM, 120 Gig IDE to 400 Gig SATA RAID 0 (can be set to boot to IDE drive C: for testing), you get the idea. The only thing that hasn't changed is my Windows XP Pro (upgrade) distribution CD, which was from the first batch of XP cd's shipped by Microsoft. The boot process still hangs at the same point in the sequence. The last I heard from Tech Support (two weeks ago) was, "yeah, we think it might be your old version of XP on CD. We'll get back to you." So far they haven't gotten back to me, and I doubt they ever will. Something interesting has happened while I've been waiting for Dantz to decide if supporting their customers is worth their while, I've gotten private email from others who have had the same problem. One fellow scoured the support forums here, left email, got nowhere, and wrote me asking if I had figured anything out. I told him my solution was probably going to be to find another backup program. I was planning on having a chat with Richard Zulch at NAB this year, but I didn't make it to the session he was participating in (I'm a member of the Society of Broadcast Engineers, the group to whom he was addressing). I had hoped to discover his level of concern for individual customers. Perhaps I'll have another chance at an upcoming event. I'll have to be honest with him, so far I'm not impressed with his company's support. Link to comment Share on other sites More sharing options...
AmyJ Posted May 5, 2003 Report Share Posted May 5, 2003 Does your WinXP CD have a product ID, build number or serial number (not the XP License code). We can then do some investigation. Link to comment Share on other sites More sharing options...
rkoeppel Posted May 5, 2003 Author Report Share Posted May 5, 2003 Quote: Does your WinXP CD have a product ID, build number or serial number (not the XP License code). We can then do some investigation. Thank you for your prompt reply. I appreciate it. There are two sets of numbers that may be useful. The CD set label on the packaging reads: X08-54730. The numbers in the inside CD hub are: ASP5118 ++ B3364 X08-54741 (RSN5) Link to comment Share on other sites More sharing options...
AmyJ Posted May 7, 2003 Report Share Posted May 7, 2003 Do you have a RAID card? If so, what kind? The DR CD failed with the original system. You've since upgraded your motherboard. Did you perform an incremental backup and recreate the ISO image? If so, when you booted from the new CD what were the results? When the computer hangs, exactly what is on the screen? Link to comment Share on other sites More sharing options...
rkoeppel Posted May 7, 2003 Author Report Share Posted May 7, 2003 Quote: Do you have a RAID card? If so, what kind? The ASUS P4PE motherboard has a built-in Promise SATA RAID controller, but don't get distracted by that. When I test anything on the system I disable the RAID array in BIOS and use a standard IDE HD with its own WINXP PRO installation. Quote: The DR CD failed with the original system. You've since upgraded your motherboard. Did you perform an incremental backup and recreate the ISO image? Yes, I've created at least four new DR CDs attempting to get something to work. As a matter of fact, I've just put together (but haven't tested) a Slipstreamed bootable CD that combines XP and XP SP1 files to see if installing from an SP1 version of XP PRO helps at all. I personally own three licences for XP Pro, but I just buy the licence pack without the distribution CD (saves a couple of bucks). Therefore I only have the one original XP Pro distro CD. Quote: If so, when you booted from the new CD what were the results? When the computer hangs, exactly what is on the screen? The results never vary. The installation stops at the point where "GENERIC IDE" drivers are being installed. I haven't tried making a DR CD in a few weeks so my memory is a bit fuzzy. If I have time later this afternoon, I'll make another new one and take a picture of the screen so I can transcribe the information accurately. Thanks for your time and effort on this. Even if we don't figure out an answer, I feel better just working the problem with your assistance. -Rob Link to comment Share on other sites More sharing options...
AmyJ Posted May 8, 2003 Report Share Posted May 8, 2003 Our engineers feel that the onboard RAID is the most likely culprit. The scripted Windows Setup program has problems when it detects any RAID and there is no user intervention (as is the case when the setup is scripted). Disabling the controller in the BIOS will not make a difference. Try the following: When first booting from the DR CD and Windows setup is running, press F6 to load 3rd party drivers. Install drivers for the onboard RAID then continue as normal. If this does not work in your configuration, your option with 6.0 would be to use live restore in a disaster recovery situation. A live restore is when Retrospect restores an entire system over the top of the currently loaded system. Our support of RAID is better in 6.5. You may want to download a trial edition: http://www.dantz.com/products/ Link to comment Share on other sites More sharing options...
bullmoon Posted May 14, 2003 Report Share Posted May 14, 2003 I have had the same problem on an Intel System with the Intel Application Accelerator installed (Intel IDE Drivers). If I remove these (back to the WinXP default IDE drivers), then I can make a CD that will boot. I think there is a problem with the way the CD gets built if these drivers are installed. Link to comment Share on other sites More sharing options...
rkoeppel Posted May 14, 2003 Author Report Share Posted May 14, 2003 Quote: I have had the same problem on an Intel System with the Intel Application Accelerator installed (Intel IDE Drivers). If I remove these (back to the WinXP default IDE drivers), then I can make a CD that will boot. I think there is a problem with the way the CD gets built if these drivers are installed. Interesting, I hadn't thought of that. I will try that option. I've just created my own WinXP Pro SP1 bootable disk using the original distro disk and SP1 (plus a program called IsoBuster and Nero Burning ROM) and am going to test that either later today or tomorrow. I'll try making a DR disk without disabling application accelerator, and if no joy I'll try your suggestion. Thanks for the tip. -Rob Link to comment Share on other sites More sharing options...
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