nuthatch Posted April 10, 2003 Report Share Posted April 10, 2003 We have 2 Windows XP machines that continue to have difficulty backing up data using the Retrospect Backup Client 6.0.110. Both have 80GB C: drives formatted for NTFS. One does get backed up some of the time, but the other consistently gets scanning errors. We have many other machines running the same client level on Win2K, and those machines never see these types of problems. There are usually cryptic messages followed by "Scanning incomplete, error -3102 (unknown). I searched online for error codes, and it looks like this one is in the range of known errors but it not documented. We also receive similar errors with error codes like -2128269312, -2074324992, -2071552000, and 8519984 (all of which show up as unknown errors). I will include output from the log to help in the debug of this problem. Also, we've started seeing assertion failures, but we are unable to find the file that is mentioned in the assertion dialog (assert_log.utc or similar). Where is the file located? Here are the log excerpts: - 1/13/2003 3:02:41 PM: Copying Drive C (C:) on RHIPIDURUS 1/13/2003 3:02:41 PM: Connected to RHIPIDURUS VPcFsNodeInfo::NetImport (m_altname) - elsize -2,128,269,312, sz 2,192 PcFsVolNodeScan::NetImport (node) - elsize 179, sz 2,323 Scanning incomplete, error -2128269312 (unknown) 1/13/2003 3:03:00 PM: Execution incomplete Total performance: 51.3 MB/minute Total duration: 01:02:47 (00:17:11 idle/loading/preparing) - 1/13/2003 3:31:57 PM: Copying Drive C (C:) on RHIPIDURUS 1/13/2003 3:31:57 PM: Connected to RHIPIDURUS + Retrospect version 6.0.206 Launched at 1/13/2003 3:43 PM (looks like Retrospect crashed here) + Normal backup using Rhipidurus_Imparatus B at 1/20/2003 2:00 PM To Backup Set Rhipidurus_Impara [001]... - 1/20/2003 2:00:10 PM: Copying Drive C (C:) on IMPARATUS 1/20/2003 2:00:10 PM: Connected to IMPARATUS TPCString::NetImport - needed 19,922,981, datasize 5,263 VPcFsNodeInfo::NetImport (m_name) - elsize 19,922,981, sz 5,263 PcFsVolNodeScan::NetImport (node) - elsize 201, sz 5,311 Scanning incomplete, error -3102 (unknown) - 1/20/2003 2:10:09 PM: Copying Drive C (C:) on RHIPIDURUS 1/20/2003 2:10:09 PM: Connected to RHIPIDURUS TPCFolderLoc::NetImport (m_path) - elsize -2,128,269,312, sz 43 Scanning incomplete, error -2128269312 (unknown) 1/20/2003 2:12:19 PM: Execution incomplete Total duration: 00:12:07 (00:12:06 idle/loading/preparing) + Normal backup using Rhipidurus_Imparatus A at 1/22/2003 4:59 PM To Backup Set Rhipidurus_Impara [002]... - 1/22/2003 4:59:44 PM: Copying Drive C (C:) on IMPARATUS 1/22/2003 4:59:44 PM: Connected to IMPARATUS + Retrospect version 6.0.206 Launched at 1/22/2003 5:59 PM (crashed?) - 1/29/2003 2:15:06 PM: Copying Drive C (C:) on IMPARATUS 1/29/2003 2:15:06 PM: Connected to IMPARATUS TPCString::NetImport - needed 8,789,440, datasize 2,965 VPcFsNodeInfo::NetImport (m_name) - elsize 8,789,440, sz 2,965 PcFsVolNodeScan::NetImport (node) - elsize 207, sz 3,013 Scanning incomplete, error -3102 (unknown) - 1/29/2003 2:30:56 PM: Copying Drive C (C:) on IMPARATUS 1/29/2003 2:30:56 PM: Connected to IMPARATUS TPCString::NetImport - needed 805,306,405, datasize 696 TPCFolderLoc::NetImport (m_path) - elsize 805,306,405, sz 696 PcFsVolNodeScan::NetImport (parFolder) - elsize 41, sz 700 Scanning incomplete, error -3102 (unknown) - 1/29/2003 2:36:03 PM: Copying Drive C (C:) on RHIPIDURUS 1/29/2003 2:36:03 PM: Connected to RHIPIDURUS TPCFolderLoc::NetImport (m_path) - elsize -2,128,269,312, sz 7,534 PcFsVolNodeScan::NetImport (parFolder) - elsize 179, sz 7,538 necoIncoming: unowned packet, tid 9,601 PitonPacket::netimport, unknown Piton packet type 48 necoDispatch: unknown packet code from responder: 48 Scanning incomplete, error -2128269312 (unknown) 1/29/2003 2:36:29 PM: Execution incomplete Total duration: 00:05:32 (00:05:31 idle/loading/preparing) - 2/5/2003 2:40:38 PM: Copying Drive C (C:) on RHIPIDURUS 2/5/2003 2:40:38 PM: Connected to RHIPIDURUS TPCFolderLoc::NetImport (m_path) - elsize -2,074,324,992, sz 2,372 PcFsVolNodeScan::NetImport (parFolder) - elsize 117, sz 2,376 Scanning incomplete, error -2074324992 (unknown) 2/5/2003 2:44:34 PM: Execution incomplete Total performance: 23.8 MB/minute Total duration: 00:44:22 (00:23:08 idle/loading/preparing) - 3/5/2003 2:29:56 PM: Copying Drive C (C:) on RHIPIDURUS 3/5/2003 2:29:56 PM: Connected to RHIPIDURUS TPCString::NetImport - needed 8,657,792, datasize 15 TPCFolderLoc::NetImport (m_path) - elsize 8,657,792, sz 15 PcFsVolDirScan::NetImport (folder) - elsize 19, sz 19 Scanning incomplete, error -3102 (unknown) 3/5/2003 2:31:40 PM: Execution incomplete Total performance: 34.7 MB/minute Total duration: 00:31:28 (00:18:21 idle/loading/preparing) - 3/17/2003 2:00:11 PM: Copying Drive C (C:) on IMPARATUS 3/17/2003 2:00:11 PM: Connected to IMPARATUS TPCString::NetImport - needed 1,342,200,832, datasize 133 VPcFsNodeInfo::NetImport (m_altname) - elsize 1,342,200,832, sz 133 PcFsVolNodeScan::NetImport (node) - elsize 355, sz 355 Scanning incomplete, error -3102 (unknown) - 3/17/2003 2:06:34 PM: Copying Drive C (C:) on RHIPIDURUS 3/17/2003 2:06:34 PM: Connected to RHIPIDURUS TPCString::NetImport - needed 34,046, datasize 177 TPCFolderLoc::NetImport (m_path) - elsize 34,046, sz 177 Scanning incomplete, error -3102 (unknown) 3/17/2003 2:11:57 PM: Execution incomplete Total duration: 00:11:45 (00:11:44 idle/loading/preparing) + Normal backup using Rhipidurus_Imparatus B at 3/24/2003 2:00 PM To Backup Set Rhipidurus_Impara [006]... - 3/24/2003 2:00:10 PM: Copying Drive C (C:) on IMPARATUS 3/24/2003 2:00:10 PM: Connected to IMPARATUS TPCFolderLoc::NetImport (m_path) - elsize -2,071,552,000, sz 10,692 PcFsVolNodeScan::NetImport (parFolder) - elsize 57, sz 10,696 Scanning incomplete, error -2071552000 (unknown) - 3/24/2003 2:09:58 PM: Copying Drive C (C:) on RHIPIDURUS 3/24/2003 2:09:58 PM: Connected to RHIPIDURUS TPCString::NetImport - needed 623,902,743, datasize 743 VPcFsNodeInfo::NetImport (m_name) - elsize 623,902,743, sz 743 PcFsVolNodeScan::NetImport (node) - elsize 299, sz 791 Scanning incomplete, error -3102 (unknown) 3/24/2003 2:11:29 PM: Execution incomplete Total duration: 00:11:18 (00:11:17 idle/loading/preparing) - 3/31/2003 3:22:01 PM: Copying Drive C (C:) on RHIPIDURUS 3/31/2003 3:22:01 PM: Connected to RHIPIDURUS TPCString::NetImport - needed 8,678,672, datasize 679 VPcFsNodeInfo::NetImport (m_name) - elsize 8,678,672, sz 679 PcFsVolNodeScan::NetImport (node) - elsize 275, sz 727 Scanning incomplete, error -3102 (unknown) 3/31/2003 3:26:58 PM: Execution incomplete Total performance: 36.3 MB/minute Total duration: 01:26:46 (00:21:18 idle/loading/preparing) + Normal backup using Rhipidurus_Imparatus A at 4/3/2003 2:36 PM To Backup Set Rhipidurus_Impara [005]... - 4/3/2003 2:36:26 PM: Copying Drive C (C:) on IMPARATUS 4/3/2003 2:36:26 PM: Connected to IMPARATUS VPcFsNodeInfo::NetImport - elsize 4, sz -29,117 PcFsVolNodeScan::NetImport (node) - elsize 0, sz -29,117 Scanning incomplete, error -3102 (unknown) - 4/3/2003 2:36:33 PM: Copying Drive C (C:) on RHIPIDURUS 4/3/2003 2:36:33 PM: Connected to RHIPIDURUS TPCString::NetImport - needed 623,902,759, datasize 3,537 VPcFsNodeInfo::NetImport (m_name) - elsize 623,902,759, sz 3,537 PcFsVolNodeScan::NetImport (node) - elsize 345, sz 3,585 necoIncoming: unowned packet, tid 25,454 necoIncoming: non-stream packet too large: 721,420,300 Scanning incomplete, error -3102 (unknown) 4/3/2003 2:38:07 PM: Execution incomplete Total duration: 00:01:39 (00:01:39 idle/loading/preparing) + Normal backup using Rhipidurus_Imparatus B at 4/7/2003 2:18 PM To Backup Set Rhipidurus_Impara [006]... - 4/7/2003 2:18:19 PM: Copying Drive C (C:) on IMPARATUS 4/7/2003 2:18:19 PM: Connected to IMPARATUS TPCString::NetImport - needed 805,306,461, datasize 9,448 TPCFolderLoc::NetImport (m_path) - elsize 805,306,461, sz 9,448 PcFsVolNodeScan::NetImport (parFolder) - elsize 97, sz 9,452 Scanning incomplete, error -3102 (unknown) + Normal backup using Rhipidurus_Imparatus A at 4/9/2003 11:46 AM To Backup Set Rhipidurus_Impara [005]... - 4/9/2003 11:46:17 AM: Copying Drive C (C:) on IMPARATUS 4/9/2003 11:46:17 AM: Connected to IMPARATUS Scanning incomplete, error 8519984 (unknown) - 4/9/2003 11:55:10 AM: Copying Drive C (C:) on RHIPIDURUS 4/9/2003 11:55:10 AM: Connected to RHIPIDURUS Scanning incomplete, error -2128269312 (unknown) Link to comment Share on other sites More sharing options...
nuthatch Posted April 10, 2003 Author Report Share Posted April 10, 2003 I did find a mention in the knowledgebase about error -3102. http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27062 These are fairly new machines. Why would there be an error in the ethernet cards of both of them? They are identical machines from the factory. One runs with a firewall that lets the Retrospect server through, the other does not have a firewall. And then there are all of the other error numbers that we get. Link to comment Share on other sites More sharing options...
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