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Scanning incomplete, error -3102 (unknown)


nuthatch

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We have 2 Windows XP machines that continue to have difficulty backing up data using the Retrospect Backup Client 6.0.110. Both have 80GB C: drives formatted for NTFS. One does get backed up some of the time, but the other consistently gets scanning errors. We have many other machines running the same client level on Win2K, and those machines never see these types of problems.

 

There are usually cryptic messages followed by "Scanning incomplete, error -3102 (unknown). I searched online for error codes, and it looks like this one is in the range of known errors but it not documented. We also receive similar errors with error codes like

-2128269312, -2074324992, -2071552000, and 8519984 (all of which show up as unknown errors). I will include output from the log to help in the debug of this problem.

 

Also, we've started seeing assertion failures, but we are unable to find the file that is mentioned in the assertion dialog (assert_log.utc or similar). Where is the file located?

 

Here are the log excerpts:

 

- 1/13/2003 3:02:41 PM: Copying Drive C (C:) on RHIPIDURUS

1/13/2003 3:02:41 PM: Connected to RHIPIDURUS

VPcFsNodeInfo::NetImport (m_altname) - elsize -2,128,269,312, sz 2,192

PcFsVolNodeScan::NetImport (node) - elsize 179, sz 2,323

Scanning incomplete, error -2128269312 (unknown)

1/13/2003 3:03:00 PM: Execution incomplete

Total performance: 51.3 MB/minute

Total duration: 01:02:47 (00:17:11 idle/loading/preparing)

 

 

- 1/13/2003 3:31:57 PM: Copying Drive C (C:) on RHIPIDURUS

1/13/2003 3:31:57 PM: Connected to RHIPIDURUS

 

+ Retrospect version 6.0.206

Launched at 1/13/2003 3:43 PM

 

(looks like Retrospect crashed here)

 

 

+ Normal backup using Rhipidurus_Imparatus B at 1/20/2003 2:00 PM

To Backup Set Rhipidurus_Impara [001]...

 

- 1/20/2003 2:00:10 PM: Copying Drive C (C:) on IMPARATUS

1/20/2003 2:00:10 PM: Connected to IMPARATUS

TPCString::NetImport - needed 19,922,981, datasize 5,263

VPcFsNodeInfo::NetImport (m_name) - elsize 19,922,981, sz 5,263

PcFsVolNodeScan::NetImport (node) - elsize 201, sz 5,311

Scanning incomplete, error -3102 (unknown)

 

 

- 1/20/2003 2:10:09 PM: Copying Drive C (C:) on RHIPIDURUS

1/20/2003 2:10:09 PM: Connected to RHIPIDURUS

TPCFolderLoc::NetImport (m_path) - elsize -2,128,269,312, sz 43

Scanning incomplete, error -2128269312 (unknown)

1/20/2003 2:12:19 PM: Execution incomplete

Total duration: 00:12:07 (00:12:06 idle/loading/preparing)

 

 

+ Normal backup using Rhipidurus_Imparatus A at 1/22/2003 4:59 PM

To Backup Set Rhipidurus_Impara [002]...

 

- 1/22/2003 4:59:44 PM: Copying Drive C (C:) on IMPARATUS

1/22/2003 4:59:44 PM: Connected to IMPARATUS

 

+ Retrospect version 6.0.206

Launched at 1/22/2003 5:59 PM

 

(crashed?)

 

 

- 1/29/2003 2:15:06 PM: Copying Drive C (C:) on IMPARATUS

1/29/2003 2:15:06 PM: Connected to IMPARATUS

TPCString::NetImport - needed 8,789,440, datasize 2,965

VPcFsNodeInfo::NetImport (m_name) - elsize 8,789,440, sz 2,965

PcFsVolNodeScan::NetImport (node) - elsize 207, sz 3,013

Scanning incomplete, error -3102 (unknown)

 

- 1/29/2003 2:30:56 PM: Copying Drive C (C:) on IMPARATUS

1/29/2003 2:30:56 PM: Connected to IMPARATUS

TPCString::NetImport - needed 805,306,405, datasize 696

TPCFolderLoc::NetImport (m_path) - elsize 805,306,405, sz 696

PcFsVolNodeScan::NetImport (parFolder) - elsize 41, sz 700

Scanning incomplete, error -3102 (unknown)

 

- 1/29/2003 2:36:03 PM: Copying Drive C (C:) on RHIPIDURUS

1/29/2003 2:36:03 PM: Connected to RHIPIDURUS

TPCFolderLoc::NetImport (m_path) - elsize -2,128,269,312, sz 7,534

PcFsVolNodeScan::NetImport (parFolder) - elsize 179, sz 7,538

necoIncoming: unowned packet, tid 9,601

PitonPacket::netimport, unknown Piton packet type 48

necoDispatch: unknown packet code from responder: 48

Scanning incomplete, error -2128269312 (unknown)

1/29/2003 2:36:29 PM: Execution incomplete

Total duration: 00:05:32 (00:05:31 idle/loading/preparing)

 

- 2/5/2003 2:40:38 PM: Copying Drive C (C:) on RHIPIDURUS

2/5/2003 2:40:38 PM: Connected to RHIPIDURUS

TPCFolderLoc::NetImport (m_path) - elsize -2,074,324,992, sz 2,372

PcFsVolNodeScan::NetImport (parFolder) - elsize 117, sz 2,376

Scanning incomplete, error -2074324992 (unknown)

 

2/5/2003 2:44:34 PM: Execution incomplete

Total performance: 23.8 MB/minute

Total duration: 00:44:22 (00:23:08 idle/loading/preparing)

 

- 3/5/2003 2:29:56 PM: Copying Drive C (C:) on RHIPIDURUS

3/5/2003 2:29:56 PM: Connected to RHIPIDURUS

TPCString::NetImport - needed 8,657,792, datasize 15

TPCFolderLoc::NetImport (m_path) - elsize 8,657,792, sz 15

PcFsVolDirScan::NetImport (folder) - elsize 19, sz 19

Scanning incomplete, error -3102 (unknown)

3/5/2003 2:31:40 PM: Execution incomplete

Total performance: 34.7 MB/minute

Total duration: 00:31:28 (00:18:21 idle/loading/preparing)

 

- 3/17/2003 2:00:11 PM: Copying Drive C (C:) on IMPARATUS

3/17/2003 2:00:11 PM: Connected to IMPARATUS

TPCString::NetImport - needed 1,342,200,832, datasize 133

VPcFsNodeInfo::NetImport (m_altname) - elsize 1,342,200,832, sz 133

PcFsVolNodeScan::NetImport (node) - elsize 355, sz 355

Scanning incomplete, error -3102 (unknown)

 

- 3/17/2003 2:06:34 PM: Copying Drive C (C:) on RHIPIDURUS

3/17/2003 2:06:34 PM: Connected to RHIPIDURUS

TPCString::NetImport - needed 34,046, datasize 177

TPCFolderLoc::NetImport (m_path) - elsize 34,046, sz 177

Scanning incomplete, error -3102 (unknown)

3/17/2003 2:11:57 PM: Execution incomplete

Total duration: 00:11:45 (00:11:44 idle/loading/preparing)

 

+ Normal backup using Rhipidurus_Imparatus B at 3/24/2003 2:00 PM

To Backup Set Rhipidurus_Impara [006]...

 

- 3/24/2003 2:00:10 PM: Copying Drive C (C:) on IMPARATUS

3/24/2003 2:00:10 PM: Connected to IMPARATUS

TPCFolderLoc::NetImport (m_path) - elsize -2,071,552,000, sz 10,692

PcFsVolNodeScan::NetImport (parFolder) - elsize 57, sz 10,696

Scanning incomplete, error -2071552000 (unknown)

 

- 3/24/2003 2:09:58 PM: Copying Drive C (C:) on RHIPIDURUS

3/24/2003 2:09:58 PM: Connected to RHIPIDURUS

TPCString::NetImport - needed 623,902,743, datasize 743

VPcFsNodeInfo::NetImport (m_name) - elsize 623,902,743, sz 743

PcFsVolNodeScan::NetImport (node) - elsize 299, sz 791

Scanning incomplete, error -3102 (unknown)

3/24/2003 2:11:29 PM: Execution incomplete

Total duration: 00:11:18 (00:11:17 idle/loading/preparing)

 

- 3/31/2003 3:22:01 PM: Copying Drive C (C:) on RHIPIDURUS

3/31/2003 3:22:01 PM: Connected to RHIPIDURUS

TPCString::NetImport - needed 8,678,672, datasize 679

VPcFsNodeInfo::NetImport (m_name) - elsize 8,678,672, sz 679

PcFsVolNodeScan::NetImport (node) - elsize 275, sz 727

Scanning incomplete, error -3102 (unknown)

3/31/2003 3:26:58 PM: Execution incomplete

Total performance: 36.3 MB/minute

Total duration: 01:26:46 (00:21:18 idle/loading/preparing)

 

+ Normal backup using Rhipidurus_Imparatus A at 4/3/2003 2:36 PM

To Backup Set Rhipidurus_Impara [005]...

 

- 4/3/2003 2:36:26 PM: Copying Drive C (C:) on IMPARATUS

4/3/2003 2:36:26 PM: Connected to IMPARATUS

VPcFsNodeInfo::NetImport - elsize 4, sz -29,117

PcFsVolNodeScan::NetImport (node) - elsize 0, sz -29,117

Scanning incomplete, error -3102 (unknown)

 

 

- 4/3/2003 2:36:33 PM: Copying Drive C (C:) on RHIPIDURUS

4/3/2003 2:36:33 PM: Connected to RHIPIDURUS

TPCString::NetImport - needed 623,902,759, datasize 3,537

VPcFsNodeInfo::NetImport (m_name) - elsize 623,902,759, sz 3,537

PcFsVolNodeScan::NetImport (node) - elsize 345, sz 3,585

necoIncoming: unowned packet, tid 25,454

necoIncoming: non-stream packet too large: 721,420,300

Scanning incomplete, error -3102 (unknown)

4/3/2003 2:38:07 PM: Execution incomplete

Total duration: 00:01:39 (00:01:39 idle/loading/preparing)

 

+ Normal backup using Rhipidurus_Imparatus B at 4/7/2003 2:18 PM

To Backup Set Rhipidurus_Impara [006]...

 

- 4/7/2003 2:18:19 PM: Copying Drive C (C:) on IMPARATUS

4/7/2003 2:18:19 PM: Connected to IMPARATUS

TPCString::NetImport - needed 805,306,461, datasize 9,448

TPCFolderLoc::NetImport (m_path) - elsize 805,306,461, sz 9,448

PcFsVolNodeScan::NetImport (parFolder) - elsize 97, sz 9,452

Scanning incomplete, error -3102 (unknown)

 

 

+ Normal backup using Rhipidurus_Imparatus A at 4/9/2003 11:46 AM

To Backup Set Rhipidurus_Impara [005]...

 

- 4/9/2003 11:46:17 AM: Copying Drive C (C:) on IMPARATUS

4/9/2003 11:46:17 AM: Connected to IMPARATUS

Scanning incomplete, error 8519984 (unknown)

 

 

- 4/9/2003 11:55:10 AM: Copying Drive C (C:) on RHIPIDURUS

4/9/2003 11:55:10 AM: Connected to RHIPIDURUS

Scanning incomplete, error -2128269312 (unknown)

 

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I did find a mention in the knowledgebase about error -3102.

 

http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27062

 

These are fairly new machines. Why would there be an error in the ethernet cards of both of them? They are identical machines from the factory. One runs with a firewall that lets the Retrospect server through, the other does not have a firewall. And then there are all of the other error numbers that we get. confused.gif

 

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