RogerLee Posted March 28, 2003 Report Share Posted March 28, 2003 ____________________________________ Configuration: Dual G4/500MHz Graphite Power Macintosh with 1.5GB RAM, ATTO SCSI UL3D SCSI Adapter connected to a LIB-162 wit 2 SDX-500C Drives. OS is OSXServer ver. 10.2.4 running Reteospect 5.0.238 with Driver update 3.4.103 installed. Situation: 2 Back-up scripts run nightly, Script "A" executes @ 8:00pm (contains 30-40 client wkstns), Script "B" executes @ 12:00AM (contains 10 servers) When arriving the following morning after back-up scripts run, the LIB-162 LED display shows: "Alarm 0100041" along with the time. Per Retrospect, scripts execute successfully however the Storstation in is a mode of alarm and the host system no longer recognizes it. A Reboot of both the LIB-162 & the Host Server is required to correct the alarm. Where I am at: I have spoken with several individuals at Sony and have not yet received a valid explanation of this error or what might possibly be the issue. Per Dantz (www.dantz.com) this unit is fully supported by Retrospect and the error continually seems to be on the Storstation. I would believe that researching with Sony would be the obvious starting point. Is there anyone who could assist me in turning my $12,000.00 investment into a functioning solution? Thank you in advance for any assistance you may have. Roger Lee Systems Analyst-Corporate Communications Tampa Electric Company 813.228.4424 ralee@tecoenergy.com ________________________________________ Above is the message that I have sent to StoragebySony technical support, but am still waiting a response. Any ideas from other individuals that may be using similar equiptment? Thanks All.. Link to comment Share on other sites More sharing options...
AmyJ Posted April 9, 2003 Report Share Posted April 9, 2003 We didn't see any of these errors in our testing, nor have I seen other user reports in the forum or RetroTalk on this one. Continue working with Sony. That they can't readily diagnose the error may indicate that it is not something they've seen before or it may be something they need to escalate with their engineers. If the drive is under warranty, hopefully they will swap it out for you. Link to comment Share on other sites More sharing options...
RogerLee Posted April 14, 2003 Author Report Share Posted April 14, 2003 Per Sony, took some looking but the Alarm 1000041 was a fan failure, had a new one sent out. Has'nt explained the SCSI bus drop out issues but currently troubleshooting that, have temp solved by using an Adaptec 39160 inplace of the Atto UL3D and seems to see all 3 devices. Now if I can just get Restrospect to stop crashing my server I should be Ok. PS: I had to bring back my 4.3 Server to get a sound back-up. Have lost WAYYYYYY too many back-ups under OSXv5. Link to comment Share on other sites More sharing options...
jlucia Posted May 14, 2003 Report Share Posted May 14, 2003 Not having these issues with our Sony Lib 162 and our Xserve (10.2.4). Works great in fact (backing up 40+ GB per night). If you continue having problems, in Retrospect you should go to the Special menu - hold down the option key and click on preferences. Then click on SCSI-->then check the SCSI logging and send the results to Dantz. They can look into it and see exactly what is happening. If I remember, the logging is done to your normal log, so you might want to clear that first. Now, if Dantz will take us "second" class users and get us past this 1 TB limit on Backup sets it would make life easier for those of us who backup this kind of data per night. Jeff Link to comment Share on other sites More sharing options...
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