toddcurry Posted January 26, 2002 Report Share Posted January 26, 2002 Retrospect Express 5.6 is hanging after copying (or reporting that it has copied) 15 - 30 Meg on my (supported Samsung ) CD-RW under XP. The program reports no errors in the log, can pause/continue (doesn't make any more progress, but this appears to work). Quits normally. PC is 1.8Ghz, 1gig ram (no swapfile), CD-RW is 4x for RW. Samsung DVD/CD-RW 308B (or 309B -- can't recall, but I remember confirming in your list BEFORE I purchased it ). So, any suggestions would be great Link to comment Share on other sites More sharing options...
toddcurry Posted January 26, 2002 Author Report Share Posted January 26, 2002 A few more notes on this: 1. the green light on the drive stops flickering at exactly 30.4 MB transfered 2. it can be left for hours and make no more progress, though for the first 30 min or so the hard drive light flickers (even when running without compression -- what is it doing, stacking up the files to copy?). Again, during this time, no cdrw light is flashing. 3. once I stop and re-try, the disc has a "damaged track" on it -- or at least so says the next backup, which then refuses the disc as having a 105 error (after an erase, the cdrw can be re-used, I suppose -- I've been using new cdrws so as not to add to the problems, though.) 4. once I get this error 105 on one disc, any new/clean/never used cdrw I insert gets a 105 error from retrospect. 5. If the first disc I try is clean/never used, I never get a 105 during backup 6. XP can copy to cdrw just fine -- I've copied several folders full of stuff to new cdrws with zero trouble -- again, this is a supported drive. 7. I upgraded from 5.6.132 to 5.6.132 -- that is, I ran the upgrade just to be sure i had all the latest files. 8. I have asked XP to suspend Autoplay on cdrws 9. I made sure that removable storage service under xp was enabled and started -- had no affect on this. 10. I sure re-state: I have 1gig of RAM and am not using a swapfile -- that causes some Adobe programs trouble. I will try using a swapfile and see if that changes things; if it DOES, I will post that here immediately. Many thanks again Link to comment Share on other sites More sharing options...
Mayoff Posted January 26, 2002 Report Share Posted January 26, 2002 Try turning off the Windows XP System Restore feature. You can get to it by getting properties on My Computer. Try turning off Direct CD if it is installed. Link to comment Share on other sites More sharing options...
toddcurry Posted January 30, 2002 Author Report Share Posted January 30, 2002 system restore is off and no directcd installed I do have goback installed -- it is hard to turn off! Link to comment Share on other sites More sharing options...
toddcurry Posted February 4, 2002 Author Report Share Posted February 4, 2002 Does anyone from Dantz actually help out here? Link to comment Share on other sites More sharing options...
IrenaS Posted February 4, 2002 Report Share Posted February 4, 2002 As it says in your forum Welcome message, this is not an official means of contacting Dantz support, and if you have an urgent issue, you should contact us by phone. That said, the moderators of the forum are Dantz employees, and do post here (in this thread, in fact!) Irena Solomon Dantz Tech Support Link to comment Share on other sites More sharing options...
toddcurry Posted February 5, 2002 Author Report Share Posted February 5, 2002 Irene glad to hear it. Now, what help can you offer on the issue I posted above? Any advice/workarounds? please advise. Thanks, Todd Link to comment Share on other sites More sharing options...
dsnyder Posted February 16, 2002 Report Share Posted February 16, 2002 I have the identical hardware configuration (it is a Samsung 308B BTW) and I have the (nearly) identical problem. My backup process stops at 79MB and few KB with the value of "few" varying but 79 never does. I did a search on the Microsoft Knowledgebase and found article Q308591 when I did a search on Samsung. I made the registry changes they recommended but the changes had zero effect. I have tried a different backup product (I won't mention it here to be polite) and it worked just fine sith my Samsung CD writer but it is a lot slower than Retrospect Express and only works on CDs. I have run out of ideas to try. Just seeing another poster gives me confidence that my particular drive is not broken. I wish I could offer a solution but I can not. Maybe if we get some more posters here we can find someone who has solved it or someone from Dantz might offer some help. My CD-RWs are all Memorex rated at 700BM at 4X multispeed. Link to comment Share on other sites More sharing options...
Voxmagna Posted February 18, 2002 Report Share Posted February 18, 2002 There are many postings on 'hanging' My problem (same as others) was caused by other backup software having been installed and removed but stuff still left. When Retrospect Ex was first installed on a 2nd clean pc I had none of the previous problems. I believe installs and removes of Direct CD or other packet writing and (competitor) backup software, can also cause problems. Dantz could consider screening a pc during the programme load cycle to detect installs, drivers or registry commands which may still be resident. I think all the problems we are complaining about are due to interaction of the Retrospect interface with the CD-R packet drivers. Even now, on the 1st 'dirty' pc I am still struggling to remove ASPI drivers to make it clean again so it's off to the registry to hunt for what has been carried over. Link to comment Share on other sites More sharing options...
toddcurry Posted February 19, 2002 Author Report Share Posted February 19, 2002 My system was clean-as-a-whistle -- the first program I installed was Retrospect and I have not/will not install DirectCD. I'm still waiting for "posters" like Irena to offer any help, but I'm not sure they do anything in these forums. I did call and the person told me to put my burner on a different IDE bus from my hard drive and make sure it wasn't using cable select. This violates the design of my PC (only one IDE channel and bios using cable select), so I can't actually use this advice. Plus, I doubt that Retrospect is actually making calls that would conflict at the bios level. Either the Samsung isn't supported by Dantz or they are just plain having XP problems. Why is it that every other program that can burn to my CD-RW has zero difficulty and this program can't do it? Link to comment Share on other sites More sharing options...
Guest Posted February 19, 2002 Report Share Posted February 19, 2002 I just got a new Dell with Samsung CDRW/DVD SM-308B, which is on the list, but I found that when a CD-R disk was in the drive, that the Express software hung when the disk was filled, but didn't ask for the next one. I tried to "verify" what had been written, but got a lot of errors in the log file. Only about 1% of the 2200 files were retrievable. When I put a CD-RW disk in the drive, it was not recognized at all. Also, I felt that the system hung once when Express was running, but you know you can't pin that on the application running on a windows system :-). Some other post around here also got code 105 error messages, which sounds like something I got, but only cleared up (if memory serves) by rebooting the system. The drive works find with the Roxio S/W that comes with the Dell machine. This is true for both CD-R and CD-RW. I was only evaluating, so I deleted the software (but still wish it worked). Link to comment Share on other sites More sharing options...
lv2ski Posted June 12, 2002 Report Share Posted June 12, 2002 You contacted us regarding problems with backing up to the Samsung 308B drive. We are pleased to announce that this has been fixed with the release of the Retrospect Driver Update (RDU) 3.0. This free RDU, for use with Retrospect and Retrospect Express 5.6 for Windows only, may be downloaded at: http://www.dantz.com/index.php3?SCREEN=updates_win Link to comment Share on other sites More sharing options...
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