Jump to content

media problems


Recommended Posts

I am running Retrospect 4.3 and using an Onstream tape drive for backup. My

 

scripts all verify ok but when I put the tape in the drive, the computer scans

 

and sees the tape drive, but it does not appear to see the tape. It says in

 

the media window...busy... and never goes past that. Eventually it spits the

 

tape back out and says...no media. Choose another tape. What am I doing wrong?

 

 

 

Thanks,

 

Jean Kopp

 

St. Columbkille School

Link to comment
Share on other sites

Busy is reported when the backup device is being communicated to by two different processes, or there is hardware trouble that impairs communication with the device. Possible issues:

 

 

 

1. Third-party software conflicts. If other backup applications are present on your system, they should be uninstalled. Installed device drivers may also be interfering with Retrospect’s internally-loaded drivers. Check to see what software or drivers might be present on your system that could attempt to communicate with or control the backup device.

 

 

 

2. Hardware communication problems. Check the physical connection to the computer (i.e., cables) and, if you are using a SCSI device, the termination for the device. Try other cables, different tapes, even another comptuer to isolate the variable causing the problem.

 

 

 

Does the tape get ejected if Retrospect is closed? How about if the computer is turned off? If so, you've got a problem with your tape or your drive.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...