natasha Posted September 30, 2002 Report Share Posted September 30, 2002 Hi, recently upgraded to new G4 powerbook with atapi, AA17, CD-RW CW-8121 Matshita drive - trying to restore from old backup made with external CD Drive - on my new computer - keeps getting error 100 - device rejected command. I downloaded the retrospect 5.0 driver update - put into folder - tried to launch retrospect, it wouldn't - rebooted with all types of kernel erros - trashed the driver update... because it obviously doesn't want to work at all with it... any hints or suggestions for retrospect to work with this combo drive? does anyone else successfully get it to work? or is it because i'm trying to archive old backups? thanks! natasha@timeink.com Link to comment Share on other sites More sharing options...
IrenaS Posted October 1, 2002 Report Share Posted October 1, 2002 Putting the Retrospect driver update in the Retrospect folder should NOT cause kernel panics! Have you tried downloading the RDU again? Can you provide a little more detail on your configuration please? Retrospect Version and build Computer Model and speed OS X exact version Device (from Retrospect's Configure > Devices > Device Status window) Device firmware (in the version column of the Device Status window) Other Devices SCSI Card SCSI Card firmware Thanks, Irena Solomon Dantz Tech Support Link to comment Share on other sites More sharing options...
natasha Posted October 8, 2002 Author Report Share Posted October 8, 2002 Hi Irena, I'm still having same problems after reinstalling and trying to run updates... ? Retrospect Express version 5.0.167 launch at 10/7/2002 8:35 PM + Executing Searching & Retrieval at 10/7/2002 8:35 PM To volume OSx? - 10/7/2002 8:35:57 PM: Retrieving from big back up 7/27/01? Trouble reading: ?6-big back up 7/27/01? (4265488384), error 100 (device rejected command). 10/7/2002 8:36:47 PM: 1 execution errors. Remaining: 19 files, 14.6 MB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:00:50 (00:00:48 idle/loading/preparing) I'm running OS 10.1.5 with 512 mb/800 mhz, new titanium G4 PowerPC Device status: ATAPI/MATSHITA/CD-RW CW-8121 / AA17 / PANASONIC CD-RW (1.50) No other devices connected at this time (a macally mouse and external apple studio display), but will have to attach old external cd drive with an ADAPTEC Power Domain Slim SCSI Card, 1480, UltraSCSI Any suggestions would be GREATLY appreciated. It's a real problem.... Oh, but I am NOT getting the Kernel errors anymore.... just can't read the old back up CDs. Thanks! Link to comment Share on other sites More sharing options...
AmyJ Posted November 19, 2002 Report Share Posted November 19, 2002 Panasonic CW-8121 (Apple) drive Due to potential dataloss issues with this drive, the minimum supported drive firmware revision is AA21. This firmware revision (or later) is on drives included with the currently shipping PowerBook G4 computers new as of 11/2002. Firmware revision AA21 addresses a serious dataloss defect where used discs will have an "erased" status and drastically improved performance when used with Retrospect. Dantz is working closely with Apple in regards to availability of the AA21 updater for earlier PowerBook G4 computers. Link to comment Share on other sites More sharing options...
natasha Posted November 19, 2002 Author Report Share Posted November 19, 2002 Thanks for the reply. I'm going to check with apple re: the drive. I do believe it must have problems. Link to comment Share on other sites More sharing options...
Mayoff Posted April 14, 2003 Report Share Posted April 14, 2003 To be notified if the compatibility for the 8121 is improved or if a firmware update becomes available, please sign up for this notify mailing list: http://list.dantz.com/mailman/listinfo/8121_firmware Link to comment Share on other sites More sharing options...
Mayoff Posted July 17, 2003 Report Share Posted July 17, 2003 Dantz has worked very closely with Apple to improve Retrospect support for optical storage devices that ship with your Macintosh hardware. Now available on the Dantz website are Apple firmware updates for the MATSHITA CW-8121 Combo Drive and MATSHITA UJ-815 SuperDrive. The Apple CW-8121 firmware updater is for customers with earlier versions of the PowerBook G4. It updates the CW-8121 pre -AA21 firmware to AA21. The Apple CW-8121 firmware update requires Mac OS 9 to update. The Apple UF-815 firmware updater is for customers with earlier versions of the PowerBook G4 with pre-D0CB firmware. It updates the UJ-815 firmware to D0CB. The Apple UJ-815 firmware update requires Mac OS X to update. THE APPLE FIRMWARE UPDATES ONLY PROVIDE CHANGES NECESSARY FOR RETROSPECT SUPPORT AND ARE NOT NEEDED BY NON-RETROSPECT CUSTOMERS WITH OLDER DRIVE FIRMWARE. Download info and critical upgrade directions are found at the following URL: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=28020 Link to comment Share on other sites More sharing options...
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