Jump to content
Sign in to follow this  
ChrisW76

Cannot locate Media Sets for File Backup

Recommended Posts

Hi!

 

I had this problem with beta 2 and I am disappointed to see that it has carried across to the final 8.2 release. In essence I cannot tell Retrospect where to find the member on my hard disk.

 

A picture is worth a 1000 words, so let me try showing you what I mean. After selecting a disk set and clicking Verify, I get the Need media alert. I click the Choose Media... button and this appears:

 

medialocate.png

 

Now what? I can't double-click on the folder (does nothing), New Folder... isn't what I want, Stop stops the Verification, Cancel takes me back and Add isn't at all what I want here.

 

Ok, so I think to myself, maybe I should just try selecting the Member and clicking the Edit button to relocate it. Nope - selecting the disk it is on and clicking Save results in the following:

 

erroroccured.png

 

So, I check out the Console to see if this useless message might relate to something I can fix. All I see is this at the end of the log:

 

Jul 28 19:35:16 zeus Retrospec [46978]: BackupSetController::clickOkForAddDiskMember exception: path invalid

 

Clicking Repair appears to work initially, but Retrospect still can't find the media. I have tried quitting the Retrospect engine, renaming the disk and restarting the Retrospect engine, but even this does not work.

 

Does anybody have any ideas or do I just have to delete everything and start again?

 

Cheers, Chris W.

Share this post


Link to post
Share on other sites

Even better: if you think you want to be clever and just Rebuild the catalogue off the media set stored in a new location you had better hope that you bothered to use a password for the media set, because Retrospect demands to know the Media Set Password anyway. And if you don't know it (because there isn't one), then you get the helpful An error occurred and in the log:

 

Jul 28 20:01:30 zeus Retrospect [46978]: BackupSetController::clickOkForRebuildDiskPasswordSheet exception TCipher is invalid

 

Great - is it just my machine or does this apply to anyone?

 

Cheers, Chris W.

Share this post


Link to post
Share on other sites

Hi!

 

For further testing I created a Media Set called TestMediaMove which had one member on one of my disks (Server1). I then did a small backup to it and copied the backup to another disk (AresRAID). I then tried to get Retrospect to either locate it or rebuild it (which failed due to their being no password).

 

Unless my machine is an unusual example, with Retrospect 8.2 if you have an non-password protected media set and wish to move the members to another drive, then you are out of luck. Tell me I'm wrong!

 

Cheers, Chris W.

Share this post


Link to post
Share on other sites

Tell me I'm wrong!

 

From the small tests I've done I haven't seen this (although I have seen something else).

 

 

For me, clicking on the Pencil Icon worked as expected, although I was not working on a RAID.

 

The Console error suggests the path is invalid. Perhaps it is.

 

Since release, the greatest number of Forum posts have been related to paths, specifically due to OS X's proclivity to rename mounted volumes in order to avoid duplicate mount point names.

 

Typing "mount" in a shell session on the Engine host machine, what do you see?

 

Or you could repeat your tests and instead of moving it to a RAID, move it to a locally attached single disk volume. Same issue(s)?

Share this post


Link to post
Share on other sites
Unless my machine is an unusual example ...

Chris,

 

You haven't provided any information about your machine. Useful information would be:

 

(1) version of Mac OS X (10.x.x) and flavor (server, non-server)

 

(2) your hardware specifics

 

Perhaps if you provided some information, those with similar configurations could test.

 

Russ

Share this post


Link to post
Share on other sites

Typing "mount" in a shell session on the Engine host machine, what do you see?

 

Or you could repeat your tests and instead of moving it to a RAID, move it to a locally attached single disk volume. Same issue(s)?

 

Well, I am not sure what is going on but this certainly isn't a volume that moves around. Here is the results of the mount command:

 

 

zeus:~ zeus$ mount

/dev/disk1s2 on / (hfs, local, journaled)

devfs on /dev (devfs, local)

fdesc on /dev (fdesc, union)

/dev/disk3 on /Volumes/Server2 (hfs, local, journaled)

/dev/disk4s2 on /Volumes/AresRAID (hfs, local, journaled)

map -hosts on /net (autofs, automounted)

map auto_home on /home (autofs, automounted)

map -fstab on /Network/Servers (autofs, automounted)

 

This is on Mac OS X 10.5.8 Server on an Intel Xserve.

 

Just to make sure I even restarted the server between attempts to tell Retrospect where to find the member of the disk set.

 

As above I did try this on a locally attached disk as well and got the same error when trying to relocate the member.

 

One thing of note: when I first changed to 8.2 final from 8.2b1, all of the local disks were repeated twice in the list of sources with one of each pair having the lightening symbol beside them to indicate the media was off-line. I used the Minus (-) button in the source list to remove the ones that had the lightening symbol beside them. Maybe Retrospect is confused because it is detecting the local disks now as somehow different, but at the same path?

 

Cheers, Chris W.

Share this post


Link to post
Share on other sites
Useful information would be:

 

(1) version of Mac OS X (10.x.x) and flavor (server, non-server)

 

(2) your hardware specifics

 

Perhaps if you provided some information, those with similar configurations could test.

 

Russ

 

Hi!

 

Here is a shortened version of the output from System_Profiler:

 

 

Hardware:

 

Hardware Overview:

 

Model Name: Xserve

Model Identifier: Xserve1,1

Processor Name: Dual-Core Intel Xeon

Processor Speed: 2 GHz

Number Of Processors: 2

Total Number Of Cores: 4

L2 Cache (per processor): 4 MB

Memory: 7 GB

Bus Speed: 1.33 GHz

Boot ROM Version: XS11.0080.B01

SMC Version (system): 1.11f5

LOM Revision: 1.2.8

Serial Number (system): System Serial#

Hardware UUID: 00000000-0000-1000-8000-0019E3E7D26E

 

Software:

 

System Software Overview:

 

System Version: Mac OS X Server 10.5.8 (9L34)

Kernel Version: Darwin 9.8.0

Boot Volume: Server1

Boot Mode: Normal

Computer Name: CPU006-Zeus

User Name: Zeus (zeus)

Time since boot: 15:10

 

ATA:

 

ATA Bus:

 

MATSHITACD-RW CW-8124:

 

Model: MATSHITACD-RW CW-8124

Revision: DA0H

Serial Number:

Detachable Drive: No

Protocol: ATAPI

Unit Number: 0

Socket Type: Internal

Low Power Polling: Yes

Power Off: No

 

Disc Burning:

 

MATSHITA CD-RW CW-8124:

 

Firmware Revision: DA0H

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2048 KB

Reads DVD: Yes

CD-Write: -R, -RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw

Media: Insert media and refresh to show available burn speeds

 

FireWire:

 

FireWire Bus:

 

Maximum Speed: Up to 800 Mb/sec

 

Built-in Hub:

 

Manufacturer: Unknown

Model: Unknown

Maximum Speed: Up to 800 Mb/sec

Connection Speed: Unknown

 

Graphics/Displays:

 

ATI Radeon X1300:

 

Chipset Model: ATY,RadeonX1300

Type: Display

Bus: PCIe

Slot: Mezzanine

PCIe Lane Width: x8

VRAM (Total): 64 MB

Vendor: ATI (0x1002)

Device ID: 0x7146

Revision ID: 0x0000

ROM Revision: 113-xxxxxx-145

EFI Driver Version: 01.00.145

Displays:

KVM:

Resolution: 1024 x 768 @ 60 Hz

Depth: 32-Bit Color

Core Image: Hardware Accelerated

Main Display: Yes

Mirror: Off

Online: Yes

Quartz Extreme: Supported

Rotation: Supported

 

Memory:

 

Memory Slots:

 

ECC: Enabled

 

BRANCH 0 CHANNEL 0/DIMM 1:

 

Size: 512 MB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x80CE

Part Number: 0x4D3339355436353533435A342D4345363120

Serial Number: 0x25124B93

 

BRANCH 0 CHANNEL 1/DIMM 2:

 

Size: 512 MB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x80CE

Part Number: 0x4D3339355436353533435A342D4345363120

Serial Number: 0x25124B90

 

BRANCH 1 CHANNEL 0/DIMM 3:

 

Size: 1 GB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x0198

Part Number: 0x000000000000000000000000000000000000

Serial Number: 0x022012E8

 

BRANCH 1 CHANNEL 1/DIMM 4:

 

Size: 1 GB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x0198

Part Number: 0x000000000000000000000000000000000000

Serial Number: 0x02201148

 

BRANCH 0 CHANNEL 0/DIMM 5:

 

Size: 1 GB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x0198

Part Number: 0x000000000000000000000000000000000000

Serial Number: 0x0220128A

 

BRANCH 0 CHANNEL 1/DIMM 6:

 

Size: 1 GB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x0198

Part Number: 0x000000000000000000000000000000000000

Serial Number: 0x032012CF

 

BRANCH 1 CHANNEL 0/DIMM 7:

 

Size: 1 GB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x80CE

Part Number: 0x4D3339355432393533435A342D4345363120

Serial Number: 0x070F6798

 

BRANCH 1 CHANNEL 1/DIMM 8:

 

Size: 1 GB

Type: DDR2 FB-DIMM

Speed: 667 MHz

Status: OK

Manufacturer: 0x80CE

Part Number: 0x4D3339355432393533435A342D4345363020

Serial Number: 0x040258CA

 

PCI Cards:

 

ATY,RadeonX1300:

 

Name: ATY,Sphyrna

Type: display

Driver Installed: Yes

Bus: PCI

Slot: Mezzanine

Vendor ID: 0x1002

Device ID: 0x7146

Subsystem Vendor ID: 0x1002

Subsystem ID: 0x7146

Revision ID: 0x0000

Link Width: x8

Link Speed: 2.5 GT/s

 

ATTO ExpressPCI UL4D:

 

Name: scsi

Type: SCSI Bus Controller

Driver Installed: Yes

Bus: PCI

Slot: Slot-1

Vendor ID: 0x117c

Device ID: 0x0030

Subsystem Vendor ID: 0x117c

Subsystem ID: 0x8013

Revision ID: 0x0008

 

ATTO ExpressPCI UL4D:

 

Name: scsi

Type: SCSI Bus Controller

Driver Installed: Yes

Bus: PCI

Slot: Slot-1

Vendor ID: 0x117c

Device ID: 0x0030

Subsystem Vendor ID: 0x117c

Subsystem ID: 0x8013

Revision ID: 0x0008

 

Parallel SCSI:

 

SCSI Parallel Domain 0:

 

Initiator Identifier: 7

 

SCSI Target Device @ 1:

 

Manufacturer:

Model:

Revision:

SCSI Target Identifier: 1

SCSI Device Features:

SCSI Initiator/Target Features:

Peripheral Device Type: 0

 

SCSI Logical Unit @ 0:

 

Capacity: 5.46 TB

Manufacturer: IFT

Model: A08U-C2412

Revision: 342P

Removable Media: Yes

Detachable Drive: No

BSD Name: disk4

Mac OS 9 Drivers: No

SCSI Logical Unit Identifier: 0

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Not Supported

Volumes:

AresRAID:

Capacity: 5.46 TB

Available: 911.83 GB

Writable: Yes

File System: Journaled HFS+

BSD Name: disk4s2

Mount Point: /Volumes/AresRAID

Volumes:

disk4s2:

Capacity: 5.46 TB

Available: 911.83 GB

Writable: Yes

File System: Journaled HFS+

 

SCSI Parallel Domain 1:

 

Initiator Identifier: 7

 

SCSI Target Device @ 0:

 

Manufacturer: DELL

Model: PV-132T

Revision: 310D

SCSI Target Identifier: 0

SCSI Device Features:

SCSI Initiator/Target Features:

Peripheral Device Type: 8

 

SCSI Logical Unit @ 0:

 

Manufacturer: DELL

Model: PV-132T

Revision: 310D

SCSI Logical Unit Identifier: 0

 

SCSI Target Device @ 1:

 

Manufacturer: IBM

Model: ULTRIUM-TD3

Revision: 6B20

SCSI Target Identifier: 1

SCSI Device Features: Wide, Sync, DT

SCSI Initiator/Target Features: Wide, Sync, DT

Peripheral Device Type: 1

 

SCSI Logical Unit @ 0:

 

Manufacturer: IBM

Model: ULTRIUM-TD3

Revision: 6B20

SCSI Logical Unit Identifier: 0

 

SCSI Target Device @ 2:

 

Manufacturer: IBM

Model: ULTRIUM-TD3

Revision: 6B20

SCSI Target Identifier: 2

SCSI Device Features: Wide, Sync, DT

SCSI Initiator/Target Features: Wide, Sync, DT

Peripheral Device Type: 1

 

SCSI Logical Unit @ 0:

 

Manufacturer: IBM

Model: ULTRIUM-TD3

Revision: 6B20

SCSI Logical Unit Identifier: 0

 

SAS:

 

SAS Domain 2:

 

Vendor: LSILogic

Product: Built In SAS

Revision: Firmware 1.17.0.0, NVData version 8

Initiator Identifier: 169

 

SCSI Target Device @ 12:

 

SAS Address: 6E:5B:3E:26:C5:B7:B0:82

SCSI Target Identifier: 12

SCSI Peripheral Device Type: 0

Manufacturer: ATA

Model: WDC WD740ADFD-00

Revision: 7QR5

 

SCSI Logical Unit @ 0:

 

Capacity: 69.25 GB

SCSI Logical Unit Number: 0

Model: WDC WD740ADFD-00NLR5

Revision: 21.07QR5

Serial Number: WD-WMANS2249858

SATA Device: Yes

Removable Media: No

Detachable Drive: No

BSD Name: disk0

Mac OS 9 Drivers: No

Bay Name: "Bay 1"

Partition Map Type: APM (Apple Partition Map)

S.M.A.R.T. status: Verified

Volumes:

Boot OSX:

Capacity: 128 MB

Writable: Yes

File System: HFS+

BSD Name: disk0s2

Mount Point:

Volumes:

disk0s2:

Capacity: 128 MB

Writable: Yes

File System: HFS+

 

SCSI Target Device @ 13:

 

SAS Address: 6E:5B:3E:26:C4:B6:B1:7E

SCSI Target Identifier: 13

SCSI Peripheral Device Type: 0

Manufacturer: ATA

Model: WDC WD740ADFD-00

Revision: 7QR5

 

SCSI Logical Unit @ 0:

 

Capacity: 69.25 GB

SCSI Logical Unit Number: 0

Model: WDC WD740ADFD-00NLR5

Revision: 21.07QR5

Serial Number: WD-WMANS2248764

SATA Device: Yes

Removable Media: No

Detachable Drive: No

BSD Name: disk2

Mac OS 9 Drivers: No

Bay Name: "Bay 2"

Partition Map Type: APM (Apple Partition Map)

S.M.A.R.T. status: Verified

Volumes:

Boot OSX:

Capacity: 128 MB

Writable: Yes

File System: HFS+

BSD Name: disk2s2

Mount Point:

Volumes:

disk2s2:

Capacity: 128 MB

Writable: Yes

File System: HFS+

 

SCSI Target Device @ 10:

 

SAS Address: 8B:85:40:26:9F:A3:8B:8B

SCSI Target Identifier: 10

SCSI Peripheral Device Type: 0

Manufacturer: ATA

Model: WDC WD6400AAKS-4

Revision: 4C07

 

SCSI Logical Unit @ 0:

 

Capacity: 596.17 GB

SCSI Logical Unit Number: 0

Model: WDC WD6400AAKS-41H2B0

Revision: 07.04C07

Serial Number: WD-WMASY6800934

SATA Device: Yes

Removable Media: No

Detachable Drive: No

BSD Name: disk1

Mac OS 9 Drivers: No

Bay Name: "Bay 3"

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Verified

Volumes:

Server1:

Capacity: 595.85 GB

Available: 74.38 GB

Writable: Yes

File System: Journaled HFS+

BSD Name: disk1s2

Mount Point: /

Volumes:

disk1s2:

Capacity: 595.85 GB

Available: 74.38 GB

Writable: Yes

File System: Journaled HFS+

 

USB:

 

USB High-Speed Bus:

 

Host Controller Location: Built In USB

Host Controller Driver: AppleUSBEHCI

PCI Device ID: 0x268c

PCI Revision ID: 0x0009

PCI Vendor ID: 0x8086

Bus Number: 0xfd

 

USB Bus:

 

Host Controller Location: Built In USB

Host Controller Driver: AppleUSBUHCI

PCI Device ID: 0x2688

PCI Revision ID: 0x0009

PCI Vendor ID: 0x8086

Bus Number: 0x1d

 

USB:

 

Product ID: 0x0131

Vendor ID: 0x09eb

Version: 1.01

Speed: Up to 1.5 Mb/sec

Manufacturer: Rextron

Location ID: 0x1d200000

Current Available (mA): 500

Current Required (mA): 100

 

USB Bus:

 

Host Controller Location: Built In USB

Host Controller Driver: AppleUSBUHCI

PCI Device ID: 0x2689

PCI Revision ID: 0x0009

PCI Vendor ID: 0x8086

Bus Number: 0x3d

 

Frontpanel Controller:

 

Product ID: 0x8261

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.10

Speed: Up to 12 Mb/sec

Manufacturer: Apple Computer

Location ID: 0x3d100000

Current Available (mA): 500

Current Required (mA): 50

 

USB Bus:

 

Host Controller Location: Built In USB

Host Controller Driver: AppleUSBUHCI

PCI Device ID: 0x268b

PCI Revision ID: 0x0009

PCI Vendor ID: 0x8086

Bus Number: 0x7d

 

USB Bus:

 

Host Controller Location: Built In USB

Host Controller Driver: AppleUSBUHCI

PCI Device ID: 0x268a

PCI Revision ID: 0x0009

PCI Vendor ID: 0x8086

Bus Number: 0x5d

 

Volumes:

 

net:

 

Type: autofs

Mount Point: /net

Mounted From: map -hosts

Automounted: Yes

 

home:

 

Type: autofs

Mount Point: /home

Mounted From: map auto_home

Automounted: Yes

 

Servers:

 

Type: autofs

Mount Point: /Network/Servers

Mounted From: map -fstab

Automounted: Yes

 

Cheers, Chris W.

Share this post


Link to post
Share on other sites

I created a Media Set called TestMediaMove which had one member on one of my disks (Server1). I then did a small backup to it and copied the backup to another disk (AresRAID). I then tried to get Retrospect to either locate it or rebuild it (which failed due to their being no password).

 

This is kinda sorta like Steps to Reproduce, except when you get to "tried to get Retrospect to..." you give up on the specifics and provide only the most general description of what you did.

 

I don't expect everyone (or anyone, really) to do it the way I do, but take a look at the post I linked to above for an example of steps to reproduce. Heck, try the steps I did and see if they result in something different; that's the beauty of it.

 

 

Dave

Share this post


Link to post
Share on other sites

This is kinda sorta like Steps to Reproduce, except when you get to "tried to get Retrospect to..." you give up on the specifics and provide only the most general description of what you did.

 

Sure:

 

1. Launch Retrospect console/application.

2. Go to Media Sets and press the Add button (for me the console sometimes freezes/becomes unresponsive at this point - generally I force quit after 2-3 minutes, then restart the Retrospect Engine as well as console - just tried waiting 20 minutes for it to come back).

3. Choose Media Set Type Disk, leave Catalog in default place, no media set security and click Add. Name chosen was 'Media Set A'.

4. Select Server1 (first local hard disk) as member for the Media Set.

5. Backup anything to this new Media Set in the standard way (I just choose one file on a connected disk).

6. Once complete, in the Terminal do 'sudo cp -Rp /Volumes/Server1/Retrospect /Volumes/Server2/. Confirm permissions are correct before proceeding.

7. In Retrospect console, go to Media Sets and click on 'Media Set A'.

8. Go to the Members tab.

9. Click on the one member in the list. This will have a path of /Volumes/Server1.

10. Click on the Pencil icon.

11. Try to choose Server2 as the new location.

12. Note cryptic error message and check console for error detailed in first post (path invalid).

 

Hopefully this helps!

 

Cheers, Chris W.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×