E-mail notification Failed.

[Retrospect_Firetide]

I am running a Ret multiserver version of 7.6.123. I am new to retrospect.I took over someone's place who use to work with ret. For quite a period ret was untouched. So i read through the manual and wrote a script which is working fine.

 

But when i was in email settings and clicked on send test email, i got this error. [color:red]Email notification failed: error -541(backup client not installed or not running).[/color]

 

This is what operation log has to say:

[color:brown]soctSetThread: socket thread now 0x770

smtpOpen: connecting using port 6,400

soccOpen: socket send buffer size is 65,536

soccOpen: socket recv buffer size is 65,536

soccCallback: FD_CONNECT failed, error 10061

smtpOpen: connection failed using port 6,400, trying port 19,202

soccOpen: socket send buffer size is 65,536

soccOpen: socket recv buffer size is 65,536

soccCallback: FD_CONNECT failed, error 10061

smtpOpen: connection failed using port 19,202

smtpSend: "QUIT"

soctPreDispose: maximum queue depth was 1[/color]

 

I am using the FQDN. I am not using IP in the outgoing email server field.

 

can someone help me out?

 

[willfurby]

If you are hosting your own SMTP server, use the IP address along with the port number. For example, if the SMTP server is on the same server as Retrospect it would look like this: 127.0.0.1:25

 

Hope this helps.

[Retrospect_Firetide]

Thanks for your response. But outgoing email server is not a SMTP. It is an Exchange server. Any help will be appreciated.

[Lennart_T]

Thanks for your response. But outgoing email server is not a SMTP. It is an Exchange server.

The Exchange server is ALSO an SMTP server. (Otherwise it could not accept external email messages.)

 

Any help will be appreciated.

Just try what BrightSolutions already told you.

[Guest]

The -541 error code is probably really a 541 error code, which for SMTP would be a permanent failure, No Answer from Host. Seems to make sense given the above diagnostics.

 

Try telnet to connect to the email server's IP / port combo:

 

telnet hostip hostport

 

using hostport values 25 and 587.

 

The exchange server may not be configured to accept SMTP mail, if all clients are Outlook clients using the exchange protocol.