ferthalangur Posted May 6, 2010 Report Share Posted May 6, 2010 We're trying to get Retrospect 8.1 to see our SONY LIB-81 tape library device without success. I'm wondering if there is something that I have to do at the O/S level after installing the ATTO drivers for Retro to see them. Our setup is: Apple XServe Intel Xeon running Mac OS X 10.5.8 ATTO UL5D card and drivers Sony TapeStation LIB-81, probably revision "B" (AIT2 tapes) Is anyone else using a similar setup successfully? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted May 6, 2010 Report Share Posted May 6, 2010 I assume that you rebooted after installing the ATTO drivers, and that you also updated the UL5D firmware. You don't say what version of ATTO driver you have, or the UL5D firmware level - only the recent ATTO drivers support 10.5.8. I don't have that tape device (we have an Exabyte VXA-2 1x10 1u PacketLoader (SCSI)), but I'll give you a hint. Look in the Device Profile built at boot, as shown by Apple System Profiler. If the device isn't seen there, then there is no hope for Retrospect to see it. Also, use the ATTO config utility to make sure that you can see the device in that utility. Usually it's something simple like an improper selector or ID setting on the device, etc., or a missing terminator. I see on the Sony web site that they have discontinued the AIT drives and loaders effective March 2010. You might also try the Sony Tape Tool utility to make sure that it can access the drive and autoloader. Link is here: Sony Tape Tool utility for Mac OS X If the Sony Tape Tool utility can't see the drive and make it work, there is no hope for Retrospect. Russ Quote Link to comment Share on other sites More sharing options...
ferthalangur Posted May 7, 2010 Author Report Share Posted May 7, 2010 (edited) I assume that you rebooted after installing the ATTO drivers, and that you also updated the UL5D firmware. You don't say what version of ATTO driver you have, or the UL5D firmware level - only the recent ATTO drivers support 10.5.8. Upgraded the Config Tool to 3.19 and the Driver to 4.3.1. Still no love. Look in the Device Profile built at boot, as shown by Apple System Profiler. If the device isn't seen there, then there is no hope for Retrospect to see it. That's what I was afraid of. The SCSI card shows up, but no devices. I see on the Sony web site that they have discontinued the AIT drives and loaders effective March 2010. Yup. When you call them for technical support, that is what they tell me as well. We've got a barely used, albeit dated, unit, that I was hoping to make use of, in addition to our disk backups. You might also try the Sony Tape Tool utility to make sure that it can access the drive and autoloader. Yup, I've got the Tapetool utility, but I don't have a /dev device to point it at. In other *nix variants I would makedev the device node, but Mac doesn't seem to have that command, or any man pages dealing with tape devices. I am hoping that someone had a similar experience and can tell me the missing step. I realize that it's not a Retrospect problem -- just hoping that someone reading the forum knows the magic foo. Thanks for your detailed answer! Edited May 7, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
rhwalker Posted May 7, 2010 Report Share Posted May 7, 2010 I've got the Tapetool utility, but I don't have a /dev device to point it at. In other *nix variants I would makedev the device node, but Mac doesn't seem to have that command, or any man pages dealing with tape devices. I am hoping that someone had a similar experience and can tell me the missing step. I realize that it's not a Retrospect problem -- just hoping that someone reading the forum knows the magic foo. It's been a few years since I used the Sony tape tool utility ("sonytape"), but I don't recall having to make a device node. Our old Sony DAT drive is uncabled and on a shelf, used only to read our old Retrospect 2.0 DAT tapes, so I can't test. However, I think it just worked when I used the dev0 parameter in the readme example. As a bit of insight, Mac OS X does not come with tape drivers, so the backup programs have to write their own, which interface with Apple's SCSI manager layer. There's no driver to which a makedev device node can attach. As an aside, if you do want "real" unix tape drivers, the only ones I know of are those sold in a tapetools package by Tolis Group (Tolis Tape Tools). But those drivers are only needed if you want to use standard Unix programs like tar, cpio, dd, etc. Your comment that the device profile shown by Apple System Profiler doesn't show the device seems to indicate that you've either got a bad terminator or cable, or else some configuration switches are set wrong on the device. You don't say whether ATTO's config utility shows the device attached to one of the channels of the UL5D. I'd suggest pursuing that avenue. Might also try switching the tape drive to the other channel of the UL5D. It does seem like this is a supported device, though: Sony LIB-81 supported device Perhaps EMC support could give you some hints on configuring it. Contact EMC Retrospect support Russ Quote Link to comment Share on other sites More sharing options...
ferthalangur Posted May 7, 2010 Author Report Share Posted May 7, 2010 Thanks Russ. No, the config tool didn't see anything but the SCSI controller itself, so that is something to pursue. I had not thought to try the tapetool with the example device. I will do that and see if it sees anything. Thanks! Quote Link to comment Share on other sites More sharing options...
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