Error -507 when attempting to add Linux client

[emcretrouser]

Friends - my Linux servers have not backed atleast 48 hours - its imperative that i resolve this.

 

Any help would be super appreciated.

 

My Retro Engine machine is an Intel xserve with 9GB ram / installed with the latest build of Retrospect 8.1 build 626.

 

I've updated both my Linux client: 7.6.100 but keep getting the -507 error. The passwords match however retro seems to not recognise them...

 

Thoughts?

[CallMeDave]

my Linux servers have not backed atleast 48 hours - its imperative that i resolve this

 

Since you're unable to add the client to Retrospect, does that mean this is the first attempt you've made to have Retrospect handle your backup needs for these specific machines?

 

What were you using for backup before this? You didn't decide to change your backup strategy and/or policy without testing first, did you?

 

 

Dave

 

[emcretrouser]

Prior to attempting to setup my linux machines under Retro 8 - they were being backed up via Retrospect 6 with no problems.

 

however i was under the impression that the ''-507 error'' was caused by the Linux client software being out of date - i upgraded the linux client software and now i cant access the clients under Retro6 or Retro8 ...

[Maser]

Can you revert the Linux client and make it work?

 

If you port-scan the linux box, is port 497 open?

[emcretrouser]

- I've reinstalled the linux client + checked port 497 is open

 

... the issue is unresolved; still getting error -507

[Maser]

You might want to call TechSupport on this.

 

But you might first want to see if you can slap Retro 6 on another Mac somewhere and see if *that* version of the program can see your Linux client, too.

 

If not, I'd probably suggest reverting the Linux client to what you had running with Retro 6 and see if Retro 8 can see that version.