DVDs not recognized in Mac OS 10.6.3

[estherissima]

I am running OS10.6.3 on a new Mac Mini.

My version of Retrospect is 8.1626 as a trial version.

Every time I try to use the internal Optiarc DVD Drive to create a media set, it keeps telling me, "Needs Media" and I get a flashing question mark. Am I doing something wrong?

[rhwalker]

Have you seen this document and followed the steps to enable optical support?

Retrospect 8.x for Macintosh Optical Support

 

Russ

[estherissima]

I hadn't seen that. Thanks, Russ!

[estherissima]

OK, so I followed the instructions for enabling the Optiarc optical drive on my Mac mini. It doesn't recognize DVDs or CDs in my built in DVD drive.

Then I downloaded the new 8.1 driver update, and now I see my computer's resources listed twice. But I still can't use the internal DVD drive.

Help?

[rhwalker]

OK, so I followed the instructions for enabling the Optiarc optical drive on my Mac mini. It doesn't recognize DVDs or CDs in my built in DVD drive.

That's not quite clear.

 

(1) what type of media are you using?

 

(2) does the optical drive appear visible to Retrospect?

 

(3) do you have any other CD / DVD burning software active?

 

Then I downloaded the new 8.1 driver update, and now I see my computer's resources listed twice. But I still can't use the internal DVD drive.

Help?

Could you post a screen shot showing what you see? It's not quite clear to me.

 

If you have difficulty posting a screen shot, see:

Forum Attachment Rules Change

 

Russ