error -1111 (locked range conflict)

[pchappy]

Hi EMC,

 

I am having a issue with a client using retrospect 7.6 one user has continual issues with pst backup. i have had a good look around for answers and the customer has all the settings done and the correct open file backup license and everything.

 

what can i do to fix this so there are no more errors during backups

 

log below

 

+ Normal backup using Backup Daily at 17/03/2010 8:00 PM

To Backup Set Backup Set B...

 

- 17/03/2010 8:00:00 PM: Copying actbackup on Storage

17/03/2010 8:00:00 PM: No files need to be copied

17/03/2010 8:01:26 PM: Snapshot stored, 973 KB

17/03/2010 8:01:27 PM: Comparing actbackup on Storage

17/03/2010 8:01:28 PM: Execution completed successfully

Duration: 00:01:27 (00:01:25 idle/loading/preparing)

 

 

- 17/03/2010 8:01:28 PM: Copying bec on Storage

File "\\STORAGE\bec\OUTLOOK\susan\Outlook.pst": can't read, error -1111 (locked range conflict)

17/03/2010 8:15:43 PM: Snapshot stored, 4,839 KB

17/03/2010 8:15:44 PM: Comparing bec on Storage

17/03/2010 8:24:12 PM: 1 execution errors

Completed: 11 files, 2.1 GB

Performance: 246.6 MB/minute (246.9 copy, 246.4 compare)

Duration: 00:22:44 (00:05:50 idle/loading/preparing)

 

 

- 17/03/2010 8:24:13 PM: Copying helpline on Storage

File "\\STORAGE\helpline\OUTLOOK\helpline.pst": can't read, error -1111 (locked range conflict)

17/03/2010 8:26:00 PM: Snapshot stored, 1,162 KB

17/03/2010 8:26:01 PM: Comparing helpline on Storage

File "\\STORAGE\helpline\Document\HoseWeb.pdf": different creation date/time (set: 23/02/2010 9:31:46 AM, vol: 23/02/2010 9:32:14 AM)

File "\\STORAGE\helpline\Document\hvrz1u.pdf": different creation date/time (set: 17/03/2010 12:56:50 PM, vol: 17/03/2010 12:57:16 PM)

File "\\STORAGE\helpline\Document\Downloads\vss40BasicSetup.exe": different creation date/time (set: 9/03/2010 4:33:06 PM, vol: 9/03/2010 4:35:18 PM)

File "\\STORAGE\helpline\OUTLOOK\~helpline.pst.tmp": different creation date/time (set: 17/03/2010 2:29:52 PM, vol: 17/03/2010 5:23:04 PM)

17/03/2010 8:26:03 PM: 5 execution errors

Completed: 11 files, 32.3 MB

Performance: 322.6 MB/minute (193.5 copy, 1935.8 compare)

Duration: 00:01:49 (00:01:37 idle/loading/preparing)

 

 

- 17/03/2010 8:26:03 PM: Copying myob on Storage

17/03/2010 8:26:03 PM: No files need to be copied

17/03/2010 8:30:59 PM: Snapshot stored, 4,186 KB

17/03/2010 8:31:00 PM: Comparing myob on Storage

17/03/2010 8:31:01 PM: Execution completed successfully

Duration: 00:04:58 (00:04:56 idle/loading/preparing)

 

 

- 17/03/2010 8:31:01 PM: Copying PUBLIC DISK on Storage

17/03/2010 8:31:01 PM: No files need to be copied

17/03/2010 8:33:26 PM: Snapshot stored, 1,911 KB

17/03/2010 8:33:26 PM: Comparing PUBLIC DISK on Storage

17/03/2010 8:33:27 PM: Execution completed successfully

Duration: 00:02:26 (00:02:24 idle/loading/preparing)

 

 

- 17/03/2010 8:33:27 PM: Copying susan on Storage

17/03/2010 8:33:27 PM: No files need to be copied

17/03/2010 8:34:03 PM: Snapshot stored, 465 KB

17/03/2010 8:34:04 PM: Comparing susan on Storage

17/03/2010 8:34:05 PM: Execution completed successfully

Duration: 00:00:37 (00:00:35 idle/loading/preparing)

 

17/03/2010 8:34:07 PM: 6 execution errors

Total performance: 245.6 MB/minute

Total duration: 00:34:04 (00:16:50 idle/loading/preparing)

 

 

[Lennart_T]

Hi EMC,

This is a user-to-user discussion, not EMC support.

I am having a issue with a client using retrospect 7.6 one user has continual issues with pst backup. i have had a good look around for answers and the customer has all the settings done and the correct open file backup license and everything.

It isn't clear what you do and how you do it. What is "Storage", for instance?

Do the other users run Outlook? And they have no problems?