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Annoying messages


bludin

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We're running retrospect 7.7 under Win7. Each time the retrospect client displays a message (e.g. to notify about the completion of a backup) Win7's Interactive Services Detection kicks in, telling the user that a program needs attention. Then it displays the retrospect message dialog on a blank screen. The user has to click OK on the message and tell the ISD to return to normal mode. Can you please update retrospect client to display in a way that Win7 considers safe and compatible?

TIA, Beat

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Very annoying. In win 7, services are running in a different session (session 0) than users, so if a service tries to interact with the user by throwing a GUI up, it has to interact with a different session number. It can't do that without assistance. The Interactive Service Dectection Service is responsible for bridging the gap and offering the user the chance to see the pop-up. I think that is a fair summary of the issue. MS has a good document on this though:

 

http://www.microsoft.com/whdc/system/sysinternals/Session0Changes.mspx

 

Our Windows 7 users only encouter this issue if they are not backed up in 7 days, so it has not become a big issue yet.

 

I have one machine that is not in a backup script currently that gets an IDS pop-up almost daily because of I have the retrospect client set to notify me if it is not backed up. On that machine, I just disabled the ISD service. I can't do this for our users though, so it would be great to get a fix for this.

 

Jeff

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