bludin Posted January 13, 2010 Report Share Posted January 13, 2010 We're running retrospect 7.7 under Win7. Each time the retrospect client displays a message (e.g. to notify about the completion of a backup) Win7's Interactive Services Detection kicks in, telling the user that a program needs attention. Then it displays the retrospect message dialog on a blank screen. The user has to click OK on the message and tell the ISD to return to normal mode. Can you please update retrospect client to display in a way that Win7 considers safe and compatible? TIA, Beat Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted January 13, 2010 Report Share Posted January 13, 2010 Can you please update retrospect client to display in a way that Win7 considers safe and compatible? TIA, Beat This is a user-to-user forum. This is not Retrospect support. http://www.retrospect.com/contactsupport Quote Link to comment Share on other sites More sharing options...
drdocb Posted January 16, 2010 Report Share Posted January 16, 2010 I am also finding the same issue - and definitely a pain. I was wondering if any users can point to a simple way to have it do backups in silent mode on the workstations while support gets more critical issues out of the way? Quote Link to comment Share on other sites More sharing options...
jwright Posted January 21, 2010 Report Share Posted January 21, 2010 (edited) Very annoying. In win 7, services are running in a different session (session 0) than users, so if a service tries to interact with the user by throwing a GUI up, it has to interact with a different session number. It can't do that without assistance. The Interactive Service Dectection Service is responsible for bridging the gap and offering the user the chance to see the pop-up. I think that is a fair summary of the issue. MS has a good document on this though: http://www.microsoft.com/whdc/system/sysinternals/Session0Changes.mspx Our Windows 7 users only encouter this issue if they are not backed up in 7 days, so it has not become a big issue yet. I have one machine that is not in a backup script currently that gets an IDS pop-up almost daily because of I have the retrospect client set to notify me if it is not backed up. On that machine, I just disabled the ISD service. I can't do this for our users though, so it would be great to get a fix for this. Jeff Edited January 21, 2010 by Guest Quote Link to comment Share on other sites More sharing options...
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