Carillon Posted November 5, 2009 Report Share Posted November 5, 2009 Retrospect hung during a backup... so I re-booted the console Mac and when I launched Retrospect it asked me for a license code. I entered the code and the console came up but I have lost everything. All my Sources, Media Sets, Scripts etc. are gone. What in the world happened???? Quote Link to comment Share on other sites More sharing options...
Maser Posted November 5, 2009 Report Share Posted November 5, 2009 It's probably too late, but... When this happens, *immediately* get a copy of your config80.bak file -- this still has your stuff in it and you can usually rename it to "config80.dat" and replace the "empty" one with that and move forward. But if you've opened/quit/restarted the engine a couple of times since that, you'll have to restore your "config80.dat" file from backup. - Steve Quote Link to comment Share on other sites More sharing options...
Tree Posted November 5, 2009 Report Share Posted November 5, 2009 Speaking of restoring the config file from backup... I find it odd that one must define a script themselves to backup this most critical file, as well as define a script to restore it later. This seems like something that should be built into the Console application, one pre-built script that just backs up the config file. Granted, it's playing nice by generating .BAK files as we go along, but how hard would it be to just include this script as a default, or even an option to be chosen during install? I.e. as you finish installing the Console, a "wizard" asks you if you want to set up a config backup script. Or perhaps it doesn't even need to be a script, displayed along with other scripts - just have it be a menu option, to restore the config to a previous state, which really just means invoking a built-in restore script. Considering how many times I've seen folks complaining about messed up scripts and configs here, such a feature would cover for a lot of goofs. Quote Link to comment Share on other sites More sharing options...
Carillon Posted November 6, 2009 Author Report Share Posted November 6, 2009 Okay, the .bak did not work. Since my internal HD failed I booted off my cloned external. I launched Retrospect and the same thing happened. I had 3 separate backups configured with one of them approaching 3TB. Is there any way to just bite the bullet and enter the license code to start over with Retrospect but still have access to all of the files I had previously backed up? Quote Link to comment Share on other sites More sharing options...
Maser Posted November 6, 2009 Report Share Posted November 6, 2009 If you have to start from scratch with a new code, new scripts, readd your sources, etc -- that's fine. You'll just have to "locate" your existing media sets to put them back into the engine. That backed up data is not gone -- just needs to be "located" again. Quote Link to comment Share on other sites More sharing options...
Carillon Posted November 6, 2009 Author Report Share Posted November 6, 2009 Thanks, is there any written documentation on how to "locate" all the backup data? I don't mind adding the sources and scripts again but I really would like to be able to use the existing data in my backups. Quote Link to comment Share on other sites More sharing options...
Maser Posted November 6, 2009 Report Share Posted November 6, 2009 There's no manual. A point of sore contention for all concerned. But, basically, to re-add a media set: Go to Media Sets Click "Locate" Navigate to your catalog file and select it. That's pretty much it! Quote Link to comment Share on other sites More sharing options...
Carillon Posted November 6, 2009 Author Report Share Posted November 6, 2009 Okay, I've done that and the media set shows up. When I try to restore a file from it it asks for media. Not sure why since I'm restoring a file from the media set. Any thought? Quote Link to comment Share on other sites More sharing options...
Carillon Posted November 6, 2009 Author Report Share Posted November 6, 2009 Well, I called EMC tech support and I've had to roll back the date on my console Mac and rebuild the catalog for the media set that contains my backed up config80 file. Hopefully after the catalog rebuild is done i can restore the config80.dat file and be back in business. Quote Link to comment Share on other sites More sharing options...
Maser Posted November 6, 2009 Report Share Posted November 6, 2009 There are two ways I know of to resolve "needs media" issues. One can be faster than the other: 1) select the media set, click on the "pencil" icon and edit the member. Select the drive/folder housing your "Retrospect" folder containing your media set members and hit "save". That usually reestablishes the setup. 2) Rebuild the catalog file. #1 is something to try first as it's a quick fix and doesn't hurt anything. #2 usually always works, though -- but won't work now because of the DST bug prohibiting catalog rebuilds for password-protected media sets. Quote Link to comment Share on other sites More sharing options...
Carillon Posted November 6, 2009 Author Report Share Posted November 6, 2009 Rolling the clock back to 10/30/09 resolved the "Needs media" problem. I was able to rebuild the catalog and then I was able to restore my config80.dat file from my backup. Quote Link to comment Share on other sites More sharing options...
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