pdogg Posted November 3, 2009 Report Share Posted November 3, 2009 Hi, When doing a restore it prompts for a password. We tried a couple of passwords did not work. Is there a way to reset the password or is there a master password? We are using Restrospect 7.6? Thanks, Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 3, 2009 Report Share Posted November 3, 2009 Could you describe in a bit more detail what you are trying to do? Are you trying to restore through a Retrospect client to a remote machine or instead locally to the machine running Retrospect? Is the backup set encrypted? Could you post a screen shot? It's a little unclear why the password is being requested, and there are different reasons why one might be requested. If you are unable to attach a screen shot, see this information: Forum Attachment Rules Change If you stored the backup set as encrypted, you are out of luck. There is no back door. Russ Quote Link to comment Share on other sites More sharing options...
pdogg Posted November 3, 2009 Author Report Share Posted November 3, 2009 (edited) From the main Retrospect page I go to: RESTORE Find Files Backup Set A-2 OK Then the ‘password’ screen appears (see attachment) I emailed for attachment priveledges. What I can do is email the screenshots to you if you would like. We would like to know if there a resolution for this asap Edited November 3, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 3, 2009 Report Share Posted November 3, 2009 What I can do is email the screenshots to you if you would like. We would like to know if there a resolution for this asap Nope, I wouldn't like that. I don't do private Retrospect consulting. These forums are user-to-user support, and any private help that I might give wouldn't help others in the same situation, which is the purpose of these forums. If you have an urgent support need, I suggest you contact EMC Retrospect support: Contact EMC Retrospect Support Russ Quote Link to comment Share on other sites More sharing options...
pdogg Posted November 4, 2009 Author Report Share Posted November 4, 2009 Please see attachement of where it prompts for password Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted November 5, 2009 Report Share Posted November 5, 2009 Please see attachement of where it prompts for passwordIt IS you backup set that is encrypted.If you stored the backup set as encrypted, you are out of luck. There is no back door. So you HAVE TO find the correct password. Quote Link to comment Share on other sites More sharing options...
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