ldamario Posted October 31, 2009 Report Share Posted October 31, 2009 Today, when I started Retrospect 8, it asked me to type in my license code, as if I had just purchased or upgraded to Retrospect 8. Neither was true. I typed in the license code that I had from the original purchase, and Retrospect started up. However, the windows for Activities, Past Backups, Scripts, and Media Sets are now blank. The Sources window does show my local hard disk and locally mounted volumes, but not the other computer on my local network. Is there a reason why this happened, and is there any way to restore the information that was lost? Lou Quote Link to comment Share on other sites More sharing options...
rhwalker Posted October 31, 2009 Report Share Posted October 31, 2009 What version (8.x.x.) of Retrospect engine and what version of Retrospect console (8.x.x) are you running? Sounds like the preferences might have gotten corrupted for some reason. Restore them from a backup. You did back them up, didn't you? Russ Quote Link to comment Share on other sites More sharing options...
ldamario Posted October 31, 2009 Author Report Share Posted October 31, 2009 When I select Retrospect: About Retrospect, is says the version is 8.1.622. I don't know how to distinguish between the console and the engine. I do backup everything on my computer. If someone can tell me where the preference file is located, I can restore it from the most recent backup. Quote Link to comment Share on other sites More sharing options...
ldamario Posted November 1, 2009 Author Report Share Posted November 1, 2009 I managed to restore the Media Sets from the catalog, and that also automatically restored the data base for Past Backups. I had to manually recreate the backup scripts and restore one of the Sources (the other computer on my local home network). That wasn't too bad. I think everything is working again. But I am concerned that this can happen again. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 2, 2009 Report Share Posted November 2, 2009 Make sure that you back up the preferences because that's where this stuff is saved. Russ Quote Link to comment Share on other sites More sharing options...
ldamario Posted November 2, 2009 Author Report Share Posted November 2, 2009 Where are the preferences? I cannot find any file like that. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 2, 2009 Report Share Posted November 2, 2009 Well, at the risk of beating a dead horse, that information should be in the Users Guide documentation, which doesn't exist. However, it can be inferred from the Read Me for Retrospect 8.1: EMC Retrospect 8.1 Read Me The Uninstaller preserves Config files (which contain the database of logged-in clients, scripts and schedules, and general Retrospect engine preferences), the Retrospect console’s preferences, and all Media Set Catalog files (which keep track of what files are backed up to each Media Set). If you instead want to completely remove all of these settings and Catalogs, delete the following files and folders: /Library/Application Support/Retrospect/Catalogs/ /Library/Application Support/Retrospect/Config80.bak [color:red]/Library/Application Support/Retrospect/Config80.dat[/color] ~/Library/Preferences/com.emc.Retrospect.plist Quote Link to comment Share on other sites More sharing options...
ldamario Posted November 3, 2009 Author Report Share Posted November 3, 2009 Thanks. Lou Quote Link to comment Share on other sites More sharing options...
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