Lawrence Paulson Posted September 16, 2009 Report Share Posted September 16, 2009 My machine is managed over a network, but has a local administrator account as well. I normally manage Retrospect backups from the network-based account, and it seems to work fine. However, I have recently noticed that if I launch Retrospect from the local administrator account, it fails to connect to the engine and therefore cannot be used. This is serious because if my hard drive crashes, it is essential to restore local files before I can hope to get the network account working. How can I fix this problem? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 I guess I do not know what you mean by launching Retrospect from the local administrator account. Can you be more specific about what you are doing? What OS version is this? What type of Mac is this? What version of Retrospect? Quote Link to comment Share on other sites More sharing options...
Lawrence Paulson Posted September 16, 2009 Author Report Share Posted September 16, 2009 I mean that Retrospect runs well if I am logged in to my usual account. However, it does not run if instead I login on a separate account intended for administration. The point is that my main account is network managed, and is inaccessible if for example the machine cannot connect to the network. This is not a theoretical point. I had to reformat my hard drive on Monday, and fortunately was able to restore my files using Time machine; although I had a recent Retrospect backup, Retrospect would not run on the administrative account. This refers to Retrospect Version 8.1 (build 526). Model Name: Mac Pro Model Identifier: MacPro3,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8 GHz Number Of Processors: 2 Total Number Of Cores: 8 Memory: 10 GB System Version: Mac OS X 10.6.1 (10B504) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 First, I see you are running 10.6. You can not safely do a full system restore with 10.6 until after we release our snow leopard updates. If the system crashes then you would normally reinstall 10.6.1 (same system version you had during backup) and then Install Retrospect or Retrospect client and perform a full system restore. Retrospect should be able to run under any system account, since the engine is running as root. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted September 16, 2009 Report Share Posted September 16, 2009 Robin, he's not saying that the Console application doesn't run, he's saying "it fails to connect to the engine." So the question is, what do you see, exactly, when you login to the local account and launch the Retrospect Console application? Dave Quote Link to comment Share on other sites More sharing options...
Lawrence Paulson Posted September 16, 2009 Author Report Share Posted September 16, 2009 Yes, that is precisely the point. The engine is indeed running: ~/isabelle/Repos/src/HOL: ps uA | grep Engine root 59 0.1 0.6 211268 57968 ?? Ss 3:11pm 13:58.86 /Library/Application Support/Retrospect/RetrospectEngine.bundle/Contents/MacOS/RetroEngine I don't see provision for attachments in this forum, or I would send you the screenshots I get when I attempt to run Retrospect on both counts. on the administrator account, I made a manual connection to 127.0.0.1, but the display still says "not connected". Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 You now have permissions to post attachments. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 Do you have a valid license code entered for Retrospect? Quote Link to comment Share on other sites More sharing options...
Lawrence Paulson Posted September 16, 2009 Author Report Share Posted September 16, 2009 I think the problem is indeed connected with licenses. I almost certainly set up Retrospect on the network managed account, where the licenses pane shows my license code as desktop, client pack, etc. On the administrator account, no licenses are shown on that pane, nor does there appear to be any way that I can enter a license code. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 So if you go into preferences>License manager you should see your product license. If not, try to enter it again. Quote Link to comment Share on other sites More sharing options...
Lawrence Paulson Posted September 16, 2009 Author Report Share Posted September 16, 2009 The license manager does not display any licenses and does not provide any means of adding licenses. It does not display the small + and register/purchase buttons but instead displays the message "not online". Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 16, 2009 Report Share Posted September 16, 2009 Yes you should have a plus in the bottom left of the license screen. I suggest calling in for tech support so we can help you figure out why you can't ad the license. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted September 16, 2009 Report Share Posted September 16, 2009 on the administrator account, I made a manual connection to 127.0.0.1, but the display still says "not connected". Sounds as if your Managed Macintosh Environment (MME) is causing your non-managed user to not see that address as the localhost. So what happens if you make a manual connection to the actual IP address of the machine? Quote Link to comment Share on other sites More sharing options...
Lawrence Paulson Posted September 17, 2009 Author Report Share Posted September 17, 2009 Using the real IP address didn't make any difference. I suspected an ownership/permissions problem involving the file that stores the licensing information, but I don't know where this resides. All the files in /Library/Application Support/Retrospect are owned by root. Is there a telephone number for technical support that isn't eight time zones away from the UK? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 17, 2009 Report Share Posted September 17, 2009 We have call center in the netherlands www.Retrospect.com/contactsupport has links for "rest of world" Quote Link to comment Share on other sites More sharing options...
Lawrence Paulson Posted September 17, 2009 Author Report Share Posted September 17, 2009 After a very lengthy phone call to a support centre in the United States, they seem unable to reproduce the problem and could only suggest a full reinstall. Which I will think about... Quote Link to comment Share on other sites More sharing options...
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