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Error on install-can't install Retrospect Express


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I've been trying to install Retrospect Express on my iMac, with OS-X 10.5. When I first try to install, it authenticates the user as the admin, but the installer appears for a few seconds and disappears. Nothing happens after that. Then if I try to run the installer again, it will load up but doesn't authenticate the user. It goes through the motions but ends up with an error, "Error creating file. 1008:5, -5000 Access denied error." Have tried everything to work around, but no luck. Can anyone help? Is the software worth it?

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I've been trying to install Retrospect Express on my iMac, with OS-X 10.5. When I first try to install, it authenticates the user as the admin, but the installer appears for a few seconds and disappears. Nothing happens after that. Then if I try to run the installer again, it will load up but doesn't authenticate the user. It goes through the motions but ends up with an error, "Error creating file. 1008:5, -5000 Access denied error." Have tried everything to work around, but no luck. Can anyone help? Is the software worth it?

Sounds like you are trying to install from a non-Admin account.

 

The Vise installer engine that the older versions used can have problems with non-Admin accounts, so you need to be logged in as an actual admin account to get the installer to work.

 

Cheers,

Jon

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