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How to Specify Destination for Backup, etc.


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There doesn't seem to be any way to contact EMC Retrospect directly for technical support, so I am posting my questions here. I upgraded to Retrospect 8.0 (and then 8.1) from Retrospect 6.1. The application is running on a MacBook Pro with OS 10.5.7. I have a local (wired) network at home with two computers (both Macs).

 

My questions are the following:

 

1. Whenever I try to do a backup of the hard disk on which Retrospect is running (I believe this is called the server), the files get backed up to the local hard disk. I would like the destination for the backup to be an external firewire hard disk that is attached to my computer. When you create a Media Set, you can specify where the catalog file will be stored. But how do you specify that destination for the backup is the external hard disk? (I tried going to the Storage Devices window, but it only shows my local hard disk. Clicking on Rescan doesn't make the external hard disk show up.)

 

2. This is a related question to the one above. Can the destination for a backup be a volume mounted on the machine running Retrospect, where the volume is an external hard disk mounted to another computer on my local network? This was possible in Retrospect 6.1.

 

3. I would like to install the client software on the other computer on my home network. I downloaded the software for Retrospect 8.0, so I don't have a CD. To install the client software, the Getting Started Guide says to insert the CD or open the downloaded disk image. I don't have a CD, and I didn't save the disk image. Is there any way for me now to install the client software on the other computer?

 

4. What is the recommended practice for where to store the catalog file for a Media Set: on the computer running Retrospect (the server) or on the storage device where the backup files are actually stored? With Retrospect 6.1, I always did the latter.

 

Retrospect 8.0 may have more capabilities than 6.1, but it's clearly more complicated and definitely non-intuitive. Retrospect 6.1 was both simple to use and fairly intuitive, so it wasn't difficult to figure out how to do things.

 

Thanks.

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http://www.retrospect.com/supportupdates/service/faq/#support

 

Who do I contact to open a Service Request?

 

To have a Service Request opened and get put in contact with a Technical Support Representative, contact Customer Support at 866-362-1111. A Customer Support Representative will determine eligibility and process the Service Request.

 

When you contact EMC Insignia Customer Support, a representative will record basic information about the problem you are facing and assign you a Service Request, which is essentially a tracking number for your specific issue. You will then be transferred to a Technical Support Specialist who will work with you to solve the problem.

 

How do I purchase a Single-Incident Service Request?

 

Single-Incident Service Requests are available by contacting Customer Support at 866-362-1111 or by ordering via our Web site.

 

Is there support while I am evaluating a trial version?

 

Customers evaluating the software will receive free support for the term of the product evaluation. They will be provided with a Service Request number, which will have the same expiration date as the evaluation product.

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1. Whenever I try to do a backup of the hard disk on which Retrospect is running (I believe this is called the server), the files get backed up to the local hard disk. I would like the destination for the backup to be an external firewire hard disk that is attached to my computer. When you create a Media Set, you can specify where the catalog file will be stored. But how do you specify that destination for the backup is the external hard disk? (I tried going to the Storage Devices window, but it only shows my local hard disk. Clicking on Rescan doesn't make the external hard disk show up.)

R8 adds a step in creating a media set: creating a backup member. This was automagic in R6. It's in the creation of a backup set member that you specify the location for the backup data.

2. This is a related question to the one above. Can the destination for a backup be a volume mounted on the machine running Retrospect, where the volume is an external hard disk mounted to another computer on my local network? This was possible in Retrospect 6.1.

Any volume that can be mounted so it's visible in Finder can be used to hold a Media Set Member. You want to make sure the volume remains mounted on the remote computer and that the remote computer is accessible to the computer running the Retrospect server.

3. I would like to install the client software on the other computer on my home network. I downloaded the software for Retrospect 8.0, so I don't have a CD. To install the client software, the Getting Started Guide says to insert the CD or open the downloaded disk image. I don't have a CD, and I didn't save the disk image. Is there any way for me now to install the client software on the other computer?

The complete installer Windows clients compatible with R8 can be downloaded here:

 

http://retrospect.com/supportupdates/updates/

 

4. What is the recommended practice for where to store the catalog file for a Media Set: on the computer running Retrospect (the server) or on the storage device where the backup files are actually stored? With Retrospect 6.1, I always did the latter.

The default location is in /Libraries/Application Support/Retrospect/Catalogs. This location has the disadvantage of loosing the catalog with a catastrophic failure of the system volume. Keeping the catalog on the same volume as one of the Members of a Media set might actually be a good idea. Make sure the volume containing it is mounted when maintaining scripts and the Media Set and when a backup will run.

Retrospect 8.0 may have more capabilities than 6.1, but it's clearly more complicated and definitely non-intuitive. Retrospect 6.1 was both simple to use and fairly intuitive, so it wasn't difficult to figure out how to do things.

After living with R8 for a few days, I feel it is different from R6 but not necessarily more difficult to use. But with name changes and a new U/I there's a learning curve. It's obvious there are things that still need to be fixed/finished. Documentation that explains details of things like rules would certainly help.

 

I had hoped to use R8 for routine backups of my entire system but after seeing the state it's in right now, I made the decision to use Time Machine at least for now. Time Machine is such a transparent backup tool with frequent backups and is integrated with Disk Utility for disaster recovery. But Time Machine is single minded and I need Retrospect to back up my Windows laptops, a redundant backup of user spaces and Pro Tools projects. R8's engine that's always running makes proactive backups work much better than with R6. I'll also use it for off-site backups when optical support is fixed.

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Thank you for answering my questions. As it turns out, I did contact retrospect technical support directly, once I was given the information on how to do that. They helped me figure things out. The end result from my interaction with technical support is consistent with your answers.

 

See my separate posting: “My Experiences with Retrospect 8â€.

 

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