jkreinbring Posted August 30, 2002 Report Share Posted August 30, 2002 I recently installed Express 5.6 on my Dell notebook with Win XP. But when I tried to do a "Backup" from the Immediate Backup window, I got "Sorry, no disc storage devices found". I have a Toshiba CDRW/DVD combo drive that shows as supported for version 5.6 on the web site, so I was puzzled by this. Going to Config > Devices > Status tab, it says "No backup devices found". The Environment tab, however, shows a 0:0, Product ATDA04-0 (whatever that is) and a 0:1, Toshiba, CDRW/DVD drive as expected. Neither device has anything showing under "Driver". I then downloaded and executed the Retrospect Driver Update 3.1 for Retrospect 5.6, but the same things happened. Can anybody tell me why I'm not getting anywhere with this??? Link to comment Share on other sites More sharing options...
lv2ski Posted August 30, 2002 Report Share Posted August 30, 2002 I need to know what it says under: Configure/Devices/Enviroment tab under Retrospect for your drive. Can you let me know the entire line? Thanks! Link to comment Share on other sites More sharing options...
jkreinbring Posted September 1, 2002 Author Report Share Posted September 1, 2002 I have 2 lines under the Environment tab: ID = 0:0, Vendor=IC25N030, Product = ATDA04-0, Version = DA40, Driver = blank ID = 0:1, Vendor=Toshiba, Product = CDRW/DVD SDR2102, Version = 1D13, Driver = blank Hope that's what you need. Thanks! Link to comment Share on other sites More sharing options...
lv2ski Posted September 3, 2002 Report Share Posted September 3, 2002 This drive is not supported with Retrospect at this time. Dantz goes through a rigorous qualification process with every drive we test. This means that not every drive will be qualified and we can never guarantee that a particular device will be supported. For a list of the drives that are currently compatible with Retrospect software, please check our device compatibility guide at: www.dantz.com/hardware Link to comment Share on other sites More sharing options...
jkreinbring Posted September 7, 2002 Author Report Share Posted September 7, 2002 I did check your web site hardware guide, and it shows my drive is supported under 5.6, with "driver update" = 2.8.105. On the Environment tab, the line for my drive shows "Version = 1D13", but the driver is blank. So, what does this really mean? If the drive itself is supported, is there something about the version that is the problem? The device notes on the hardware guide say it ships with numerous versions of firmware, not all being compatible, but that "firmware 1001 works". Will there be any effort to make other versions work? Am I just plain out of luck with this? Do I just trash the software and move on to something else? I've got a Dell notebook, so you'd expect there'll be a lot of these around... Link to comment Share on other sites More sharing options...
AmyJ Posted September 9, 2002 Report Share Posted September 9, 2002 Sorry for the misunderstanding. You are correct, your drive is supported with the firmware limitations you noted. Can you confirm whether or not the RDU file is loading? Go to the Operations Log (Ctrl - L). Find an entry where Retrospect launched. Directly below this entry you should see a notation about the Driver Update loading. If the RDU (Retrospect Driver Update) is not loading, try downloading the file again and follow the enclosed Read Me instructions for proper installation. Updatescolor=blue> Link to comment Share on other sites More sharing options...
jkreinbring Posted October 1, 2002 Author Report Share Posted October 1, 2002 Thanks so much for your help. When I finally followed directions and loaded the new driver update correctly (duh), everything is working fine with my CD writer, and I've made my backup. Link to comment Share on other sites More sharing options...
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