krysia Posted August 27, 2002 Report Share Posted August 27, 2002 Has anyone backed up a Mac OsX client to Retrospect 6 pro on Windows 2000? Like another poster, I am getting an assertion error each time I try the backup. Thanks for any help or advice, Krysia Link to comment Share on other sites More sharing options...
lv2ski Posted August 27, 2002 Report Share Posted August 27, 2002 what is the assertion error? What OS is the MAC client using? Link to comment Share on other sites More sharing options...
krysia Posted August 27, 2002 Author Report Share Posted August 27, 2002 MacOS 10.15. Assertion failure at "hfslvtree.cpp-278" Link to comment Share on other sites More sharing options...
lv2ski Posted August 28, 2002 Report Share Posted August 28, 2002 What is the client version that you are using? Link to comment Share on other sites More sharing options...
krysia Posted August 28, 2002 Author Report Share Posted August 28, 2002 5.5.536 - the latest one available from Dantz. It was happening on a previous version also... This happens each time after about 20 minutes. At the time of the failure, my backup directory has always two files in it, adding up to approximately 1 Gig. (the total uncompressed amount to be backed up is around 17 Gig). To sum up: Client: MacOS 10.1.5, Retrospect client 5.5.536. "Server": Win2K workstation with all the latest service packs and security patches, Retrospect Pro 6.0. I have already done complete uninstall and re-install of both the client and the server Retrospect software (including wiping out all of the server config files). Also, I can successfully back up a Win2K laptop client. Just the Mac client won't work. Melissa, do you have a way of testing your software with a MacOS 10.1.5 client? Does that work for you? Is it worth my effort to try upgrading to MacOS 10.2 (Jaguar)? Thanks, Krysia Link to comment Share on other sites More sharing options...
JamieG Posted August 28, 2002 Report Share Posted August 28, 2002 I've had success with the following configuration... Backup Machine: W2K Pro sp2 Retro 6.0.206 Client: Mac OS 10.1.5 Retro 5.0.533 I just now updated the Client to 5.0.536, and a test backup of a single file was successful. "At the time of the failure, my backup directory has always two files in it" -What do you mean by backup directory? Link to comment Share on other sites More sharing options...
krysia Posted August 29, 2002 Author Report Share Posted August 29, 2002 Thanks for the response. I'm doing a backup to hard disk; backup directory is where the backup sets go. Link to comment Share on other sites More sharing options...
palter Posted August 29, 2002 Report Share Posted August 29, 2002 [i'm just a long-time Retrospect user; I don't work for Dantz] I'm the one who first reported the problem with backing up a Mac OS X client with Retrospect 6.0. For the record, I received the following note from Retrospect back on the 14th of August: "We have logged a bug for this problem and our engineers will be investigating the cause of this error in more detail." I can easily believe that they're still working on the problem; I suspect it's not an easy one. For JamieG: You say that you've successfully backed up a OS X client. I'm curious. How many files are on the OS X volumes that were backed up? How many files were backed up? Have you used any disk utilities (e.g., Norton Disk Doctor, DiskWarrior) on the OS X volumes or used any optimization software (e.g., Norton Speed Disk). What kind of backup medium are you using? [i'm just looking for differences between your situation and ours that might explain your success.] - Gary Palter Link to comment Share on other sites More sharing options...
fsolerio Posted September 1, 2002 Report Share Posted September 1, 2002 try to select all files and then exclude the following dirs: /private/tmp /private/var/log /private/var/tmp it worked for me Franco Solerio Link to comment Share on other sites More sharing options...
palter Posted September 2, 2002 Report Share Posted September 2, 2002 Thanks for the information; it allowed me to discover the reason my backup attempts failed. I am running Norton Personal Firewall 2.0. It creates three UNIX named pipes with the pathnames /private/var/log/Npfkernel.log.fifo /private/var/tmp/NpfCmds.fifo /private/var/tmp/NpfResponse.fifo Any attempt to backup these files produce the assertion failure at "hfslvtree.cpp-278". I created a selector to exclude these files (and other named pipes) and was able to successfully backup my Mac OS X client. The selector I used is Mac OS regular file flag is not set and Mac OS symbolic link flag is not set and Mac OS hard link flag is not set(In theory, this selector would also exclude device files but they reside in /dev which is automatically excluded by the Mac OS X client anyway.) I hope this information is helpful to anyone else having this problem. - Gary Palter Link to comment Share on other sites More sharing options...
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