dsrutledge Posted August 21, 2002 Report Share Posted August 21, 2002 I am trying to use Retrospect 5.6.132 on a Dell GX-240 with Windows XP. The CD-RW drive is a Hitachi GCE-8080N so it says. It is not listed among the supported devices. I don't suppose anyone would know if there is a fix to make this work or if the drive might get supported in the future. Any help would be greatly appreciated. I was planning on implementing this on all the computers that I support (approx. 170). Thanks Scott Link to comment Share on other sites More sharing options...
AmyJ Posted August 21, 2002 Report Share Posted August 21, 2002 There is no workaround to using an unsupported drive with Retrospect 5.6. Retrospect includes built-in recognition for many CD-RW drives. For drives that are not recognized, you can create a custom configuration with the current release, Retrospect 6.0. Custom configurations are not qualified through Dantz's rigorous Hardware Certification process and therefore are not supported. After creating a custom configuration, you should perform a backup with verification turned on to ensure that Retrospect works properly with the device. Link to comment Share on other sites More sharing options...
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