mjebel Posted November 12, 2008 Report Share Posted November 12, 2008 Dual Quadcore MacPro 2.8 GHz Mac OS 10.5.5 10 GB RAM Two OPTIARC DVD RW AD-7170A drives Retrospect 6.1.230 RDU 6.1.15.101 Retrospect will append files to an existing back-up set, but when I try to add a new disk to the set, I get an error 100 - device rejected command. If I try to create a new backup set, I get the same error when it tries to add the first disk to the set. I have used configure devices to confirm that my removable media drive works, I didn't encounter any difficulties with this. I have tried CD-R, CD-RW, DVD-R and DVD-RW media. Always the same problem. Any and all advice / suggestions are welcome. Thanks Quote Link to comment Share on other sites More sharing options...
steig Posted November 12, 2008 Report Share Posted November 12, 2008 The device compatibility database states that Retrospect supports this drive only with DVD+R, DVD+RW, and DVD+R DL media. Quote Link to comment Share on other sites More sharing options...
mjebel Posted November 12, 2008 Author Report Share Posted November 12, 2008 I appreciate the response, I tried DVD+R, no joy, the media won't even mount, dialog says it is not compatible with the drive. Any further suggestions / thoughts appreciated. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 12, 2008 Report Share Posted November 12, 2008 I tried DVD+R, no joy, the media won't even mount, dialog says it is not compatible with the drive. Removable media backup sets don't get mounted. What type of a backup set are you specifying? Go to: Configure > Backup Sets, select the backup set, click "Configure", report to us what type of backup set is reported in the upper left corner of the dialog, on the line under the name of the backup set. Russ Quote Link to comment Share on other sites More sharing options...
mjebel Posted November 12, 2008 Author Report Share Posted November 12, 2008 CD/DVD Backup Set To clarify, when Retrospect asked me to insert a new disk. I inserted the DVD+R disk. That is when I got the dialog that the media was not compatible with the drive. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted November 12, 2008 Report Share Posted November 12, 2008 Perhaps did you do a "custom configure"? If so, Retrospect is using the results of that custom configure rather than its (usually better) internal parameters. If so, there will be a ".rdi" file in your "/Library/Preferences/Retrospect" folder. Try quitting Retrospect, moving that .rdi file to the Desktop (so Retrospect can't find it on launch), restart Retrospect, report results. If there is no .rdi file, then this is not the problem and I can't think of what could be the cause. Russ Quote Link to comment Share on other sites More sharing options...
mjebel Posted November 12, 2008 Author Report Share Posted November 12, 2008 Removed the ".rdi" file and used DVD+R disks. Everything is working fine now. Thanks Menasheh and Russ for your assistance in getting this working. Much appreciated. Quote Link to comment Share on other sites More sharing options...
tcherevkoff Posted December 5, 2008 Report Share Posted December 5, 2008 i'm having the same exact problem but no .rdi file - retrospect gave me the error when i was inserting a new disk. and did it for any other disk i tried after. any ideas? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted December 5, 2008 Report Share Posted December 5, 2008 i'm having the same exact problem but no .rdi file - retrospect gave me the error when i was inserting a new disk. and did it for any other disk i tried after. any ideas? Need some info first. (1) what hardware? (CPU, optical drive) (2) what version of Retrospect (x.x.x) ? (3) what RDU version (x.x.x.x) ? See logs for (2) and (3) Quote Link to comment Share on other sites More sharing options...
tcherevkoff Posted December 5, 2008 Report Share Posted December 5, 2008 thank you for your quick reply - we've been using the same brand of dvd-r for over a year now with no problems - but after re-reading some of the comments above, i purchased a pack of dvd+r and they are now working. hopefully that was my only issue. thank you! Quote Link to comment Share on other sites More sharing options...
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