burnembrndn Posted November 6, 2008 Report Share Posted November 6, 2008 Hello- My setup is as follows: Dell Poweredge T100 w/Win Server 2003 R2 Standard w/SP2 SATA Raid 1 on a Dell SAS 6/iR Adapter (2*250) Retrospect Multi 7.5.370, driver/hotfix 7.5.11.100 I have the virtual drive with a 30ish GB system partition and 200ish share for my network. I'm trying to do a Normal backup of the Shared partition to an external drive. Process will start and scan files, but will inevitably fail with "Scanning incomplete, error -643 (not a chunk file or badly damaged)" Does anybody have any ideas what is going on? I'm totally stumped and have never had any problems setting up Retrospect in the past. I've Googled and searched the forums to no avail, and I can't even find -643 in the Retrospect help file. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 6, 2008 Report Share Posted November 6, 2008 This error is usually caused by a corrupt catalog file but could be caused by corrupt Retrospect preferences (config75.dat file). Try a different backup set. if that has the same problem then try removing the config file to see if a new config file has the same trouble. Quote Link to comment Share on other sites More sharing options...
burnembrndn Posted November 6, 2008 Author Report Share Posted November 6, 2008 No luck with a new backup set or removing the file... any other thoughts? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 6, 2008 Report Share Posted November 6, 2008 You are running an old version of 7.5. You should update to 7.5.508 or update to 7.6. Does the failure happen when scanning a different volume? Retrospect could just be having trouble reading from that specific disk. Quote Link to comment Share on other sites More sharing options...
burnembrndn Posted November 6, 2008 Author Report Share Posted November 6, 2008 Yes, happens with different volumes. No luck updating to 7.6.11 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 6, 2008 Report Share Posted November 6, 2008 Try to rename the entire Retrospect folder in all users\application data so that the software will no longer use any old settings. It is strange to see this happen with multiple backup sets, new preferences, different source volumes and new config files. How much RAM do you have? How much free space on the C: disk? Quote Link to comment Share on other sites More sharing options...
burnembrndn Posted November 6, 2008 Author Report Share Posted November 6, 2008 Ok, it looks like it is working after I renamed the old folder. Thank you so much! Additionally I before I renamed I found that I was able to backup the shared drive if I entered the network path rather than selecting the local volume... Quote Link to comment Share on other sites More sharing options...
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