Can Retrospect use tape library IBM TS3100(FC)?

[Prapaporn]

Can Retrospect use tape library IBM TS3100(FC)?

 

I've already checked on emcinsignia.com that Retrospect can use IBM TS3100. When i implemented at customer site. Retrospect can only see tape drive in Storage Devices -> Status Tab, Retrospect found tape drive but can't found autochanger, so i try to check that what's wrong?

 

http://www.4shared.com/file/68979218/58196ada/1_online.html

http://www.4shared.com/file/68979217/c8a6774b/2_online.html

http://www.4shared.com/file/68979216/bfa147dd/3_online.html

http://www.4shared.com/file/68979220/7defb12b/4_online.html

 

First - I check on device manager, Windows2003 saw tape drive & autochanger.

Second - I try to use NetWorker to check that it found this tape or not? Result is NetWorker found tape drive & autochanger and NetWorker can manage them.

 

So Please help to check for me that why Retrospect can't find autochanger to use many slots to backup my customer's data.

[Lennart_T]

First - I check on device manager, Windows2003 saw tape drive & autochanger.

You should disable both devices in Windows' Device manager (as outlined in the manual).