oyeluque Posted October 21, 2008 Report Share Posted October 21, 2008 Hi. I own an EMC Retrospecter Express HD copy that came with an Iomega HDD, bought some months ago. I was told two days ago to update to version HD 2.5, which I did, as I keep my computer free of virus and updated if possible. The thing is since this version was installed I get this error message on my screen: Error grave de Retrospect (fatal error at Retrospect) Assertion failure at "tstring.ccp-2214" Se ha registrado información sobre este error en el archivo (Error information about this file have been registered)"assert_log.utx". Póngase en contacto con EMC para informar acerca de este problema. (Pleas contact EMC to report, etc.) I have written to them and get no answer. Can anyone help me please? Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 21, 2008 Author Report Share Posted October 21, 2008 Oh, my system: Win XP pro 2002 SP3 SP3 installed just a few days back Quote Link to comment Share on other sites More sharing options...
SHnee Posted October 21, 2008 Report Share Posted October 21, 2008 Have you already tried reinstalling the software? Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 21, 2008 Author Report Share Posted October 21, 2008 Not at all. I mean, everything was going all right until I was told to upgrade. Even though I installed SP3 some days ago, Express HD was doing fine. But then... this error came out of the blue... After the update to 2.5 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 21, 2008 Report Share Posted October 21, 2008 You may have corrupt preferences. Try to delete the Retroexpress folder inside documents and settings\all users\application data after you have closed the Express software. Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 21, 2008 Author Report Share Posted October 21, 2008 Thanks a lot for replying. Nice logo, by the way... I'm afraid "application data" is in another folder, I mean, is not in All Users. Don't ask me why But I also checked in there and no trace of Retrospect or Retroexpress. But your words reminded me something. After installing SP3 I was told by one of this windows warning pop-ups, that Retrospect was kind of trying to violate the windows firewall. If was asked for permission to go ahead, which I did. Perhaps it had something to do with the fact of using an external hard disk as backup drive... I hope this help you. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 21, 2008 Report Share Posted October 21, 2008 Express HD uses Microsoft .net framework which requires access to the firewall. Express HD always creates preferences in documents and settings\all users\application data. If you do not see the Retroexpress folder in that path, then this may explain part of why the software is having a hard time. Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 21, 2008 Author Report Share Posted October 21, 2008 hmm, ok. The thing is there is no such an application data inside that folder. (I'll try to upload a screen capture). http://img207.imageshack.us/my.php?image=oyeluqueemc01xw6.jpg Sorry, I'm just an illustrator, so what should I do? Reinstalling v2.0? Because I've tried to use the software several times and it just freezes on the screen after showing this error mesagge. And I would like it so much to backup my files daily... Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 21, 2008 Report Share Posted October 21, 2008 Application Data is a hidden folder you must make visible. Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 21, 2008 Author Report Share Posted October 21, 2008 Yes, already did. http://img207.imageshack.us/img207/6104/oyeluqueemc01xw6.jpg Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 21, 2008 Report Share Posted October 21, 2008 What is inside "datos de programa"? Without knowing your language, that sounds like "application data" to me. Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 22, 2008 Author Report Share Posted October 22, 2008 (edited) It seems that you're right. The fact that got me confused is that there are two more folders around called Application Data. This is something Microsoft usually does: mixing languages - spanish and english. Here goes another capture: http://img522.imageshack.us/my.php?image=oyeluqueemc02vf8.jpg All right, I just deleted the folder, rebooted and now I'm asked about some licencing code. I don't have the CD here but I'll try to get it later -I guess this code is in it. But everything seems to work OK. I'll let you know later. Edited October 22, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
richpasco Posted October 23, 2008 Report Share Posted October 23, 2008 I also got the error message Assertion failure at "tstring.ccp-2214" but under Windows 2000. After having me reinstall the product, delete and rebuild the catalog file, and more work, Robin Mayoff finally admitted the message is due to a bug in version 2.5. We are still waiting for the fix. For details, please see this thread. Quote Link to comment Share on other sites More sharing options...
oyeluque Posted October 24, 2008 Author Report Share Posted October 24, 2008 Thanks a lot Rich. And thanks to Robin too. The thing is that my Installation CD, the one inside Iomega's external network disk box, is officially lost. I moved my studio a month ago and I just can't find it anywhere. I still have the ticket and fee but I don't know if I can ask for a copy to either the retailer or EMC themselves (a donwloadable one, of course). If not, I'll keep on searching I guess... Quote Link to comment Share on other sites More sharing options...
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