oxbow Posted October 8, 2008 Report Share Posted October 8, 2008 (edited) Hello. Ive found Retrospect to be extremely unstable and crashing a lot due to (maybe) ACL and weird memory allocation problems. We are archiving out data from the same directory and then after its on tape, its deleted from the disk. Dealing with all snapshots when restoring is a sheer pain and takes much time. Here to the real problem, Here is the specs. Xserve1,1 Dual-Core Inten Xenon 8GB memory Restrospect 6.1 ATTO Express PCI UL5D SCSI-Card. HP Ultrium 3-SCSI LTO TAPE When backing up, we get this error. Retrospect(19729,0xa000eca0) malloc: *** set a breakpoint in szone_error to debug Retrospect(19729,0xa000eca0) malloc: *** vm_allocate(size=1543507968) failed (error code=3) It finally crashes the application and the catalog file needs to be rebuild. Now when im rebuilding the catalog file from tape, it reports this. Internal consistency check failed Assertion check at "elem.c-918" (Quit). The log file says. Bad backup set header found (0xdcbd2955 at 482431749). Is all my data gone? It is a archive set with 5 tapes. Edited October 8, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
oxbow Posted October 8, 2008 Author Report Share Posted October 8, 2008 (edited) Put the cleaning tape in and tried again. Got this error message: Internal consistency check failed Assertion check at "elem.c-928" (Quit). and in the log Bad backup set header found (0xdcbd2955 at 482431749). Note that the "elem.c" has gone up from 918 to 928. Does anyone know what it means? Edited October 8, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
oxbow Posted October 10, 2008 Author Report Share Posted October 10, 2008 Is it impossible to get support for your products? I tried to get the local support number from your pdf. http://www.emc.com/collateral/contact-us/h4165-csc-phonelist-ho.pdf And,,, its funny. Sweden has the same numbers as the one to South Africa. Sweden is not South Africa. How can I get a refund for the money I spend on your software? Im not keeping this if i cant get support. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 10, 2008 Report Share Posted October 10, 2008 Retrospect is part of EMC Insignia. You will not find Retrospect support info on emc.com http://www.emcinsignia.com/contactsupport for world wide contact info. Also helpful: http://kb.dantz.com Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted October 10, 2008 Report Share Posted October 10, 2008 Is it impossible to get support for your products? This is a user-to-user forum. This is not a support channel. You get 30 days of free support when you buy the product. After that, you can buy an optional support contract or buy support per incident. Quote Link to comment Share on other sites More sharing options...
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