AustinJF Posted October 5, 2008 Report Share Posted October 5, 2008 I have Retrospect 7.6.111 running on a Win XP SP2 box. I have a client running on Vista Biz SP1 with client version 7.6.106. The client has three files listed in the do not backup box on the access tab. The server backups up these files anyway. How do I correct this? Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 5, 2008 Report Share Posted October 5, 2008 Do these files display when you browse the disk under Configure>volumes? Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 5, 2008 Author Report Share Posted October 5, 2008 Hi Robin, Yes they do. Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 5, 2008 Report Share Posted October 5, 2008 Please post a screenshot of your client privacy settings. I have never heard of a private file/folder being displayed by the backup server. Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 5, 2008 Author Report Share Posted October 5, 2008 See attached PDF file Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 5, 2008 Report Share Posted October 5, 2008 Does the same thing happen if you uninstall the 7.6 client and use the 7.5 client? Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 5, 2008 Author Report Share Posted October 5, 2008 I had the same problem with 7.5 and was hoping that 7.6 would fix it. Jeff Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 5, 2008 Report Share Posted October 5, 2008 Did you login as administrator when installing the client software? I think it would be interesting to see how it looks when you browse it under configure>volumes. Maybe get properties on one of the items not being excluded from within this window and show us that screenshot. Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 5, 2008 Author Report Share Posted October 5, 2008 My user account is the only one on the client and it has admin permissions. The Retrospect Client servcies is running as "Local System" on the client. Server screen shot attaches showing the properties of one of the "private" files. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 6, 2008 Report Share Posted October 6, 2008 We tried to reproduce this problem under Vista and have not been able to reproduce the problem, it is very strange. What happens if you forget the client and add it again? Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 6, 2008 Author Report Share Posted October 6, 2008 (edited) I will give that a try tonight. However, when I had 7.5 running this was a problem on two clients. Should I forget then re add the client or forget it then uninstall/reinstall the clinet? Are there serer side options that can cause this? Edited October 6, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 6, 2008 Report Share Posted October 6, 2008 Total uninstall and reinstall from add and remove programs is a good idea. Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 7, 2008 Author Report Share Posted October 7, 2008 Procedure followed Remove client Forget client (server) Download client (just to be sure) reboot client install client (using setup.exe) add client (on server) Add file to private list (the files were listed so I guess the uninstall did not clear the registry) Browse on the server Results I still see the files and can get properties. I looked at another of my clients with vista ultimate, same problem. What can we try next? Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 12, 2008 Author Report Share Posted October 12, 2008 Is there a next step? If I wanted to uninstall and reinstall the server. is there a way to keep my scheduled jobs, custom selectors and backup sets/ catalogs? or is it a start from scratch exercies? Thanks Jeff Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 13, 2008 Report Share Posted October 13, 2008 uninstall of Retrospect never touches the settings. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 20, 2008 Report Share Posted October 20, 2008 We finally reproduced this problem and we are investigating the cause/solution. Quote Link to comment Share on other sites More sharing options...
AustinJF Posted October 20, 2008 Author Report Share Posted October 20, 2008 (edited) Thanks for the update Robin. I would be happy to beta test the solution when it is ready. Jeff Edited October 20, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
TrevorB Posted October 22, 2008 Report Share Posted October 22, 2008 I'm having the exact same problem. Is there any update on this issue? Quote Link to comment Share on other sites More sharing options...
AustinJF Posted November 2, 2008 Author Report Share Posted November 2, 2008 I have not heard anything other than what is in this topic. Jeff Quote Link to comment Share on other sites More sharing options...
TrevorB Posted November 4, 2008 Report Share Posted November 4, 2008 Thanks for the reply Jeff. We have 3 machines running Vista Home Ultimate 64-bit. Only one of them ignores private folders during backups. It also ignores the exclude I put in the proactive backup script. Mayoff, is there any other information I can give you that may be helpful? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 4, 2008 Report Share Posted November 4, 2008 The problem happens because Retrospect Client runs under the System Account. Windows Vista is preventing the System account from creating a Retrospect preference file in our required path when the privacy option is selected. Correcting this problem will require a new version of the Retrospect Client. As a workaround, you can change the Retrospect Client Service to run under the "Administrator" account [color:red]BUT making this change will result in Retrospect being unable to backup all data from the computer[/color] Quote Link to comment Share on other sites More sharing options...
TrevorB Posted November 6, 2008 Report Share Posted November 6, 2008 Nice work! Funny enough, the one machine in question backed up properly today. I didn't make any changes to it... odd. We'll see if it continues. Any ballpark date for a new client version? Quote Link to comment Share on other sites More sharing options...
AustinJF Posted November 12, 2008 Author Report Share Posted November 12, 2008 Robin if the change is made what files do not get backed up? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 12, 2008 Report Share Posted November 12, 2008 I would not make the change. If you need to exclude data before the bug is fixed, use a selector to filter out data. Quote Link to comment Share on other sites More sharing options...
AustinJF Posted December 20, 2008 Author Report Share Posted December 20, 2008 Notes in client 7.6.107 say this is fixed. I have it installed and am testing it now. The private files no longer show up in preview so I think we are in great shape. Jeff Quote Link to comment Share on other sites More sharing options...
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