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Does anyone see anything in the log content below that would explain why I'm getting and error 591 email address?





soctSetThread: socket thread now 0x7c0


smtpOpen: connecting using port 19,202


soccOpen: socket send buffer size is 65,536


soccOpen: socket recv buffer size is 65,536


soccCallback: connected


smtpWait: "220 vms173001.mailsrvcs.net -- Server ESMTP (Sun Java System Messaging Server 6.2-6.01 (built Apr 3 2006))"


smtpOpen: connection established "vms173001.mailsrvcs.net"


smtpSend: "EHLO Della"


smtpWait: "250 SIZE 20971520"


smtpSend: "AUTH LOGIN"


smtpWait: "334 VXNlcm5hbWU6"


smtpSend: "Q3VydC5FbWljaHMuU3R1ZGlvQHZlcml6b24ubmV0"


smtpWait: "334 UGFzc3dvcmQ6"


smtpSend: "R29lc1RvMTE="


smtpWait: "235 2.7.0 LOGIN authentication successful."


smtpSend: "MAIL FROM:"


smtpWait: "550 5.7.1 Use fully qualified domain name"


smtpSend: "RCPT TO:"


smtpWait: "503 5.5.0 No MAIL FROM command has been issued."


smtpDoSendMsg: RCPT(RCPT TO:) expected 250, response 503


smtpSend: "QUIT"


smtpWait: "221 2.3.0 Bye received. Goodbye."


soccRecv: connection closed cleanly


soctPreDispose: maximum queue depth was 1


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Verizon.net customers have reported problems using Retrospect for email notification. I believe Verizon is either using a different email port then Retrospect can use or it is using a different level of security that Retrospect can't use. You may need to use a different email domain

Edited by Guest
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  • 3 weeks later...

I'm running into the same problem. It appears from the release notes that as of version 7.5.285, smtp messages are sent on port 587 vs. port 25,


I've verified that if I configure my email client to send to verizon.net on port 587 it fails. Sending on port 25 works fine.


How do I configure Retrospect to send on port 25?



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One other interesting tidbit. The entry in the log file confused me for a while:


smtpOpen: connecting using port 19,202


What I eventually realized is the data being reported is the bytes representing the port number in network byte order (big endian) while x86 uses little endian, a minor code problem somewhere. In other words:


19,202 = 0x4B02


swap bytes and


0x024B = 587 (the smtp port it's attempting)


I also found that verizon's mail exchanger (the host that receives email from other hosts) is relay.verizon.net (simple dns lookup on the mx record). If I configure retrospect to send to this host, it tries port 587 which appears to be blocked, then falls back to port 25 which succeeds.


I don't know how long this will continue to work, but it's a temporary work around.

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  • 2 months later...

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