Tony Stark Posted September 19, 2008 Report Share Posted September 19, 2008 Hi, I have the latest Retrospect running on a brand new Intel XServe that connects to a new Quantum Ultrium 3 LTO drive via Scsi. The situation I have is as follows: 1) If I backup and verify to tape each night, several times a week the backup will freeze during verify and I have to force quit Retrospect which then somehow can't see the tape drive again when I restart (the app). I have to restart the whole server to get Retrospect to see the drive again. 2) I have tested another piece of backup software and it worked fine with the tape drive, didn't have any problem verifying or backing up at all, so I am fairly sure it isn't a tape drive / scsi problem. 3) To test this further I have set retrospect to back up all clients and verify to the server HD and then copy those to tape WITHOUT verifying. This works fine and has never gone wrong, so I also don't think it is the clients, or the verification itself as it can do it to HD ok. 4)I tried to do a restore from tape yesterday and it froze the same as when it verifies and again I had to reboot just to get up and running again. I bought this tape drive specifically as we needed a fast, big capacity drive that was supported by Retrospect, but have had nothing but problems. Does any one else have the same issues and does anyone have any ideas what else I can do to sort this? thanks :glasses: Quote Link to comment Share on other sites More sharing options...
rhwalker Posted September 19, 2008 Report Share Posted September 19, 2008 What SCSI HBA card are you using in the Xserve? Quote Link to comment Share on other sites More sharing options...
Tony Stark Posted September 19, 2008 Author Report Share Posted September 19, 2008 Its a Dual Channel Ultra320 SCSI PCI-X Card, bought from the Apple store http://store.apple.com/uk/product/MB099G/A?mco=MTIxODk3Mw Quote Link to comment Share on other sites More sharing options...
rhwalker Posted September 19, 2008 Report Share Posted September 19, 2008 Ok, that's a piece of junk (it's really an Apple-rebranded LSI Logic 22320 card). Been there, done that, with our Xserve G5. Never worked right until we replaced that card with an ATTO UL4D. Because you have an Intel Xserve, the right card for you would be the ATTO UL5D Low Profile (which is PCIe, which is what you have). All of the backup software vendors (including Tolis and EMC) recommend the ATTO card as the one to get. Our Apple SCSI card (LSI 22320) gathers dust in a cabinet. Good riddance. Russ Quote Link to comment Share on other sites More sharing options...
Tony Stark Posted September 22, 2008 Author Report Share Posted September 22, 2008 Ah - that's not good, I assumed buying an Apple card for an Apple server would be a good thing, I should know better by now... Was this the card you meant? http://www.macheaven.co.uk/?page=proddetail&prod=13219 I'm not sure I can justify buying a new scsi card as it seems a lot more expensive than the Apple one and I don't have a lot of money to play with, I guess there is nothing I can do to make this work any better without replacing it? (not holding out much hope) Quote Link to comment Share on other sites More sharing options...
rhwalker Posted September 22, 2008 Report Share Posted September 22, 2008 Ah - that's not good, I assumed buying an Apple card for an Apple server would be a good thing, I should know better by now... Was this the card you meant? http://www.macheaven.co.uk/?page=proddetail&prod=13219 I don't know about that vendor, and the page looks a little odd, but here's the official chart from ATTO (www.attotech.com): ATTO HBA selection chart The UL4D and UL4S (dual channel and single channel) cards are the ones for PCI and PCI-X; the UL5D and UL5D Low Profile are the ones for PCI Express (a/k/a/ PCIe). I'm not sure I can justify buying a new scsi card as it seems a lot more expensive than the Apple one and I don't have a lot of money to play with, I guess there is nothing I can do to make this work any better without replacing it? (not holding out much hope) Nope. I tried. It was cheaper for me, considering my time and the value of our data, to get the ATTO card. Sad, the Apple card isn't even heavy enough to be a paperweight. Just sits on a shelf, gathering dust. All of our problems disappeared when we put in the ATTO card. If you talk to other vendors (other than EMC), they will all suggest that you get the ATTO card (and EMC recommends the ATTO card too). Apple engineers will tell you the same thing off the record. And, if you consult the macos-x-server list, that's the card that is recommended there too. Yes, it's more expensive, but it works, and ATTO's support is exceptional. Russ Quote Link to comment Share on other sites More sharing options...
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