WillieL Posted August 21, 2008 Report Share Posted August 21, 2008 Hi We bought Iomega Home Network Drive, with Retrospect Express HD. We then map the drive folder and log in successfully via Windows Explorer on both XP Pro and Vista Business (see NOTE). NOTE: 1) On XP, when logging in via Windows Explorer, it greys out the user name field and only prompts for password. 2) On Vista, when logging in via Windows Explorer, it does not accept the username when written as 192.168.0.4\Guest, but accepts it when written as Guest@192.168.0.4. PROBLEM: The problem comes in inside Retrospect Express HD, when we choose the destination folder on the network drive, and it prompts us for the username and password. It accepts login on an XP machine when logging in as 192.168.0.4\Guest, but it does not accept it on the Vista machine, no matter what format (192.168.0.4\Guest or Guest@192.168.0.4). Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 21, 2008 Report Share Posted August 21, 2008 Backing up to a Linux based NAS device: When choosing a Linux based NAS device as a backup destination, Retrospect Express HD requires you to include the name of the NAS device along with your username and password. Example: Username: nas_device_name\username Password: my_password Quote Link to comment Share on other sites More sharing options...
WillieL Posted August 22, 2008 Author Report Share Posted August 22, 2008 Hi Robin Thanks for responding. Unfortunately it didn't solve the problem. From a Vista machine, when we want to access it, we only get on when logging on using username@nas_device_name format, and then map the drive. nas_device_name\username format does not work in Vista's Windows Explorer for logon to this device. I assume the username@nas_device_name format does not work in Express HD, and that might be the reason why we cannot connect through Express, but through Windows Explorer? Thank you. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 22, 2008 Report Share Posted August 22, 2008 You should map it in windows explorer like you normally would, but when Retrospect asks you to enter a username/password you need to enter it using our suggested format nas_device_name\username Quote Link to comment Share on other sites More sharing options...
WillieL Posted August 22, 2008 Author Report Share Posted August 22, 2008 We did try nas_device_name\username several times before both on Vista's Retrospect and Vista's Windows Explorer, and didn't work in any of the cases. Again, the only assumption I can make is because Vista in Windows Explorer accepted our logon only as username@nas_device_name, and not as nas_device_name\username, maybe it also receives it from Retrospect as nas_device_name\username, which does not work. I hope it makes sense... XP works fine... Quote Link to comment Share on other sites More sharing options...
WillieL Posted August 26, 2008 Author Report Share Posted August 26, 2008 Hi Robin I hope you haven't forgotten about me. We do need your help on this, or any recommendation you might have for support in South Africa. Feel free to e-mail me as well (or any of your technical personnel), should you maybe have more specific questions. Thank you for your efforts. Regards Willie Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 26, 2008 Report Share Posted August 26, 2008 You can email eurosupport@dantz.com for direct european/SA support. Quote Link to comment Share on other sites More sharing options...
WillieL Posted August 27, 2008 Author Report Share Posted August 27, 2008 Hi Robin Can you please just continue to see what you can find out from your side, as communications do seem to take long, probably because of timezone differences. I have however also e-mailed. Thank you. Regards Willie Quote Link to comment Share on other sites More sharing options...
WillieL Posted August 28, 2008 Author Report Share Posted August 28, 2008 Robin I've e-mailed the support contact, but I haven't had even an acknowledgment that they received it or not, so can you please just maybe forward our forum conversation, or at least tell the guys to wake up and let me know if they received anything or not, and not just to leave me hanging. I don't appreciate that. Thank you. Willie Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 28, 2008 Report Share Posted August 28, 2008 Sorry, use emcinsignia_ts_emea@emc.com Quote Link to comment Share on other sites More sharing options...
WillieL Posted September 1, 2008 Author Report Share Posted September 1, 2008 Hi Robin I have e-mailed emcinsignia_ts_emea@emc.com , but have not yet had response. Can you please just follow up with anybody. We really do need help with this. willie@eftservices.co.za Regards Willie Quote Link to comment Share on other sites More sharing options...
WillieL Posted September 8, 2008 Author Report Share Posted September 8, 2008 (edited) Hi Robin Just for interest's sake, technical guys also picked up the same problem with Iomega Home Network Hard Drive (500GB). Andrew has forwarded it to the engineers. Regards Willie Edited September 8, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
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