Internal Error 2753 retfwset.exe

[c2walter]

I have an installation of Retrospect 7.5 on a stand-alone CPU. Last week I started the app and it offered to installed the latest release, 7.6.x.x, on my machine. I agreed and I brought down a humongous file that it proceeded to unpack and execute.

 

Just a little ways in I received the above error. I unloaded Zone Alarm and Windows Defender and tried again with the same result.

 

Can someone shed some light as to what is going on.

 

Thanks in advance.

[Mayoff]

That is the firewall opening utility. Instead of clicking "yes" what happens when you click "no"? Does the install stop or finish?

[c2walter]

Yes. Everything stops and it leaves my 7.5 installation in a unusable state. I had to restore it from backup.

[Mayoff]

Instead of clicking "yes" what happens when you click "no"?

[c2walter]

I am sorry but I must have misunderstood your question and answered it without thinking. I just referred to my image of the error and there is no "yes" or "no". There is an "OK" and clicking that stops everything.

 

FYI>

The header of the dialog box reads "Retrospect 7.6 Installer Information"

The text of the message is "Internal error 2753. retfwset.exe"

There is a Exclamation icon and an "OK" button.

 

That is all.

[Mayoff]

you can update all the clients over the network to 7.6 using "update all" command in the client database screen. No retfwset will be accessed.

[c2walter]

Please explain. What network? I am on a stand-alone machine as I stated in my opening post.

[Mayoff]

Sorry for the confusion. That is my fault.

 

Something on your computer is causing the install to fail. I have no idea what that is specifically. The error you see is coming from Install Shield itself. If you have another computer, you can try to install 7.6 on another computer and then copy the 7.6 folder inside program files on the temporary computer to the primary computer. You can then launch Retrospect.exe from the Retrospect folder you copied from the other machine.

[c2walter]

Thank you. I will try to do as you say especially since I recall that that was the way I installed 7.5 in the first place.

 

I am concerned that your organization has encountered this problem before (I know I brought it up with 7.5 and I saw at least one other thread here recently) and, to date, I still get a response that Ensignia does not know what it is that could be causing my problem. If it is an InstallShield issue, that is a mature product and its use, and the rules thereof, should be well documented.

 

In any event, thank you and I will report back.

[c2walter]

That did the trick. Thank you.

 

I should point out that since my records show that I actually had this same issue, with the same work-around, for the previous version.

 

In my humble opinion, to have this issue still come up, with me not being the only one, does not speak to the highest level of professionalism. However, I still have need for the program, warts and all.

 

Thanks again.