dinhster Posted August 14, 2008 Report Share Posted August 14, 2008 Hey Everyone! New to the site. I hope to find some swift help today. My Retrospect 6.1.230 on OSX Server 10.5.4 (Quad Intel) crashes every time when I select the subvolume buttom for my main hard drive. It does not crash when I select subvolume for any of my other drives. I've tried uninstalling and reinstalling, erased and created new scripts with no success. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 14, 2008 Report Share Posted August 14, 2008 I would remove the Retrospect folder in root library/preferences and try again. Quote Link to comment Share on other sites More sharing options...
dinhster Posted August 14, 2008 Author Report Share Posted August 14, 2008 Thanx for the advise. Unfortunately removing the specified folder did not fix my crashing issue. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 14, 2008 Report Share Posted August 14, 2008 Have you run a disk check on the drive? It is not normal for this to happen and I think something in the system or on the disk is causing the crash. Restart with the Shift Key held down to go into safe mode. See if the crash still happens. What do you mean by "crash". What exactly happens? Quote Link to comment Share on other sites More sharing options...
dinhster Posted August 14, 2008 Author Report Share Posted August 14, 2008 Thank you again. "Crash" means the program just quits without any window prompt. I'll let you know what happens in a bit. Quote Link to comment Share on other sites More sharing options...
dinhster Posted August 14, 2008 Author Report Share Posted August 14, 2008 Ok so I tried the Safe Boot without any success. Retrospect continues to crash when I select the "Subvolume" button for my main hard drive. Although it does not crash when I select "Subvolume" for my other drives. Quote Link to comment Share on other sites More sharing options...
dinhster Posted August 14, 2008 Author Report Share Posted August 14, 2008 I also get this error when I try to uninstall Retrospect in SAFE MODE. "The uninstall was successful. However, some files/folders could not be deleted because they are shared by other applications, are currently in use, or contain files not installed by this program. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted August 14, 2008 Report Share Posted August 14, 2008 I also get this error when I try to uninstall Retrospect in SAFE MODE. That's normal; it's just installer feedback. Next step is boot from a valid install CD/DVD (or alternate system volume) an run Disk First Aid to check the drive/volume. Dave Quote Link to comment Share on other sites More sharing options...
dinhster Posted August 14, 2008 Author Report Share Posted August 14, 2008 Here's the solution!!! I finally called costumer service and they helped me resolve the issue. Retrospect has a permissions conflict with the main hard drive. In order you by pass this and prevent the crash that was occurring, I had to select the ignore ACL check box in the Special Preferences. Hope this helps people in the future!! Thanx to all! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 15, 2008 Report Share Posted August 15, 2008 It is very rare to see the ACL issue happen when clicking the subvolume button, but tech support was sharp enough to catch this as a possible cause. Quote Link to comment Share on other sites More sharing options...
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