retrotacc Posted July 11, 2008 Report Share Posted July 11, 2008 (edited) Hi: I'm trying to backup exchange 2007 mailboxes. When I try to "login as" the rbu account, I get an authentication failed error. The rbu account is member of 'backup operators, domain admins and domain users' and I've sent an email to initialize its mailbox. I can login to a test system as rbu and open outlook to check the test email I sent to the rbu account to initialize the mailbox. I don't see an MAPI/authentication errors on the exchange server. I have recreated the rbu account to make sure my login/pwd are correct. I would really appreciate any help on getting this going. I get the following errors in the operations_log.utx file OS: Windows Server 2003 SP2 Retrospect 7.6.111 T-2: TMapiManager::Reinitialize: Creating new MAPI session. T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dll T-2: TMapiConnection::InitializeMailboxes: ExGetDistinguishedName failed. T-2: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error. T-2: TWDBExchangeServer2000Base::TWDBExchangeServer2000Base Exchange server name = 'servername' T-2: Retrieving database volumes from Exchange Server T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dllmbttkSetup T-3: TMapiManager::Reinitialize: Creating new MAPI session. T-3: TMapiConnection::InitializeMailboxes: ExGetDistinguishedName failed. T-3: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error. T-3: TMBVolEnum::StartEnum: MBReinitialize failed mbrmpMkRemTrak: can't create remote tracker, error -1 (unknown) T-2:TWDBExchangeServer2000Base::TWDBExchangeServer2000Base Exchange server name = 'servername' T-2: Retrieving database volumes from Exchange Server T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dll [color:red]edit[/color]: I just saw an assert_log error: Error info: Assertion failure at "module.cpp-561", ModuleData::send('StCh'), parent != 0 Exception code: e0000000 ASSERTION Maybe this has something to do with my authentication failure. Thank you Edited July 11, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
darren97 Posted July 11, 2008 Report Share Posted July 11, 2008 Hi I had the same problem and had to use the shell management to give permissions for the user account I wanted to use to backup the mailboxes, have a look here: http://support.microsoft.com/kb/556045 Quote Link to comment Share on other sites More sharing options...
retrotacc Posted July 14, 2008 Author Report Share Posted July 14, 2008 Hi: Thanks for that URL. I went ahead and gave the retrospect backup user "send-as" and "receive-as" rights on the entire mailbox database. I still get the "authentication failed" error. However the long list of errors has gone down a bit and now I see this in my operation log: T-2: TMapiManager::Reinitialize: Creating new MAPI session. T-2: TWDBExchangeServer2007::LoadBridge loaded ex2k7bridge.dll T-2: TMapiConnection::InitializeMailboxes: ExGetDistinguishedName failed. T-2: TMapiManager::Reinitialize: couldn't intialize mailboxes due to a prior error. Could you tell me what exact permissions you added with the Add-ADPermissions cmdlet? This is what I ran on the powershell: add-adpermission -id "Mailbox Database" -user \rbu -extendedrights "send-as" add-adpermission -id "Mailbox Database" -user \rbu -extendedrights "receive-as" Thanks for all your help Quote Link to comment Share on other sites More sharing options...
retrotacc Posted July 15, 2008 Author Report Share Posted July 15, 2008 Just wanted to add that everything works well with Retrospect version 7.5.508 Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 15, 2008 Report Share Posted July 15, 2008 I have reported your issue to our engineers. If it works in 7.5 and not 7.6, then something may have changed in the software to cause the failure. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 16, 2008 Report Share Posted July 16, 2008 What are the results from the powershell command: Get-MailboxDatabase -server computerName Here the computerName is the name of the machine on which Exchange 2k7 is installed. Quote Link to comment Share on other sites More sharing options...
retrotacc Posted July 16, 2008 Author Report Share Posted July 16, 2008 Update: A bug has been created for this problem. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 17, 2008 Report Share Posted July 17, 2008 Retrotacc: can you run the exchange command: Get-MailboxDatabase and report the results. This will help us understand the failure in your situation. Quote Link to comment Share on other sites More sharing options...
retrotacc Posted July 22, 2008 Author Report Share Posted July 22, 2008 Mayoff: Sorry for not having responded sooner. Running Get-MailboxDatabase gives me: Name: Mailbox Database Server: name of our exchange server, the one I'm trying to connect to and backup. StorageGroup: First Storage Group Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 23, 2008 Report Share Posted July 23, 2008 (edited) Can you try the command: Get-MailboxDatabase -server "computerName" If you can take a screenshot and attach it or email it to me at emcinsignia_forums@emc.com Edited July 23, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
retrotacc Posted July 23, 2008 Author Report Share Posted July 23, 2008 (edited) I get the same exact answer as I did for Get-MailboxDatabase which is in my previous response above. fyi: I'll be on vacation for 10 days starting July 25 and with little or no internet access, my responses will be slow to come. Thanks Edited July 23, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted October 8, 2008 Report Share Posted October 8, 2008 Are you still seeing this error in 7.6? If so, can you provide us with a screenshot of the two commands in Powershell: Get-MailboxDatabase -server "computerName" Get-MailboxDatabase Quote Link to comment Share on other sites More sharing options...
slikk Posted November 20, 2008 Report Share Posted November 20, 2008 (edited) I am also having this problem, so far I have ignored it because I am not doing individual mailbox backups, just the entire storage groups. In case it helps I've attached a screenshot of the commands you requested. Retrospect Multi Server 7.6.111, driver update and hotfix package 7.6.1.101. Edited November 20, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
jaffaz32 Posted November 24, 2008 Report Share Posted November 24, 2008 Slikk Sounds like same problem i am having. see here. http://forums.dantz.com/showtopic.php?fid/16/tid/28025/pid/113894/post/last/#LAST Still not found a solution to the problem yet. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted November 24, 2008 Report Share Posted November 24, 2008 We have a bug fix release coming very soon that will improve authentication. Hopefully that release will make things better for you. Quote Link to comment Share on other sites More sharing options...
jaffaz32 Posted November 24, 2008 Report Share Posted November 24, 2008 cool, that would be a life saver, any ideas when it will be out? Quote Link to comment Share on other sites More sharing options...
bcssomadude Posted December 4, 2008 Report Share Posted December 4, 2008 I am also still running into authentication issues after covering all bases described in this article: http://kb.dantz.com/display/2/articleDirect/index.asp?aid=9633&r=0.2202875 I am very interested in the progress of this authentication improvement. Quote Link to comment Share on other sites More sharing options...
bcssomadude Posted December 30, 2008 Report Share Posted December 30, 2008 Hooray! It would appear the latest update released by EMC Retrospect has fixed whatever issue was causing Retrospect to be unable to login to the Exchange Server 2007 and therefore not be able to enumerate the individual mailboxes. I can now view every little item in each box. This is the second-to-last hurdle before I move everyone in our organization over to our new ES2007 server! Thanks Retrospect Team! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.