Crash while running on PowerMac G5

[farokh]

I've had no luck running Retro 6.1.x on my PowerMac G5 (OS X 10.5.2, dual 2 ghz, PCI Express, 2 gig ram, 2 hard disks, ATTO UL5D card).

 

Just trying to do a simple disk to file backup crashes, and I just tried it with the current beta, and it still happens.

 

I have no trouble on my PowerMac G4.

 

I have the crash log from the most recent run.

 

[Mayoff]

If the problem was happening with the prior version, then this is not a beta issue. I am moving this thread.

[Mayoff]

Just trying to do a simple disk to file backup crashes

 

Please be more specific. A crash could almost anything. What EXACTLY are you seeing?

[farokh]

Retrospect simply crashed. The OS logged it in crashreporter. Here's the top part of the crash log:

Process: Retrospect [38285]

Path: /Users/farokh/Desktop/Retrospect 6.1/Retrospect.app/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Identifier: Retrospect

Version: ??? (???)

Code Type: PPC (Native)

Parent Process: launchd [1]

 

Date/Time: 2008-05-08 00:12:43.909 -0400

OS Version: Mac OS X 10.5.2 (9C7010)

Report Version: 6

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000005605a50c

Crashed Thread: 0

 

Thread 0 Crashed:

0 ??? 0x005fe874 0 + 6285428

 

 

[farokh]

Just to note, the thread 0 crashed entry had only that one line in it.

[farokh]

I guess that since there's been nothing posted since back in May that I'm just out of luck trying to get Retrospect to run on my G5?

[CallMeDave]

I guess that since there's been nothing posted since back in May that I'm just out of luck trying to get Retrospect to run on my G5?

 

 

It's more likely that your posts have not contained enough information for other community members to see a possible problem. For example, you list "PCI Express" and "ATTO UL5D" as part of the hardware, but you are reporting the crash with a File Backup Set. So readers are unaware if you have tested without the host bus adapter installed, which might be a helpful test.

 

You also omit exactly where in the process the program quits (Launch? Configure? Scan? Match? Copy? Verify?). Or what other things you might have tried that have not helped.

 

There's no inherent reason why Retrospect won't run on a G5 MacPro. But without more information, there's no way anyone out here on the inner-tubes can help.

 

Dave

[rhwalker]

I suggest that you contact ATTO. There seem to be issues with the ATTO UL5D and Leopard (10.5.3). 10.5.4 was released yesterday, you might try that first. It's due to bugs introduced in 10.5.x.

 

Russ

[farokh]

I've made sure that the ATTO is up to date, I'm running 10.5.4, and I've installed Retrospect 6.1.230 along with update 6.1.15.101 and now it's crashing during the fie/folder scan while doing a test backup to a file on a 2nd internal sata drive (no ATTO involvement). No error message, it just quits, and crashreporter logs it. I have 5 crashes, all have thread 0 crashed. Here's a crashreporter entry:

 

Process: Retrospect [270]

Path: /Users/farokh/Desktop/Retrospect 6.1/Retrospect.app/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Identifier: Retrospect

Version: ??? (???)

Code Type: PPC (Native)

Parent Process: launchd [1]

 

Date/Time: 2008-07-21 10:04:52.506 -0400

OS Version: Mac OS X 10.5.4 (9E17)

Report Version: 6

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c78f704c

Crashed Thread: 0

 

Thread 0 Crashed:

0 ??? 0x00320bdc 0 + 3279836

 

Thread 1:

0 libSystem.B.dylib 0x91b40478 syscall + 12

1 com.apple.OpenTransport 0x052b2fb4 CarbonSelectThreadFunc + 200

 

Thread 2:

0 libSystem.B.dylib 0x91af0e4c __semwait_signal + 12

1 com.apple.OpenTransport 0x052af048 CarbonOperationThreadFunc + 132

 

Thread 0 crashed with PPC Thread State 32:

srr0: 0x00320bdc srr1: 0x0000d030 dar: 0xc78f704c dsisr: 0x00200000

r0: 0xf0000000 r1: 0xbfffc630 r2: 0x000bb000 r3: 0xc0000000

r4: 0x00000000 r5: 0x0eea47ac r6: 0xfff24c03 r7: 0xffffffdf

r8: 0xffffffcf r9: 0xffffffff r10: 0x00000000 r11: 0xa0845a4c

r12: 0x07c9ebd4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000001

r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000

r24: 0x000000f4 r25: 0xbfffc830 r26: 0xfff274df r27: 0x000000f0

r28: 0x16b4338c r29: 0xc78f704c r30: 0x078f7000 r31: 0x0b3386d8

cr: 0x8404444c xer: 0x00000000 lr: 0x00320ce8 ctr: 0x00000000

vrsave: 0x00000000

 

Binary Images:

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0x9155c000 - 0x91569fff libCSync.A.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

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0x9158a000 - 0x915e6ffb com.apple.HIServices 1.7.0 (???) <48d200891cc9dd795ee547d526c6a45b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x915e7000 - 0x915f7fff libsasl2.2.dylib ??? (???) <18935d5e775962f4728b91189b092d45> /usr/lib/libsasl2.2.dylib

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[rhwalker]

farokh,

 

I think you are going to have to contact EMC support and open a support case. This is a bit more than can be troubleshot in these forums.

 

If I understand you correctly, you are now trying to back up to a file on one of your disks, and are not trying to back up to tape. That would seem to take the ATTO out of the picture.

 

Russ

[CallMeDave]

it's crashing during the fie/folder scan while doing a test backup to a file on a 2nd internal sata drive (no ATTO involvement). No error message, it just quits, and crashreporter logs it

.

 

- What is the Source of your test backup? A defined subvoume on the boot drive? Do different Source volumes (on the same or on different physical devices) behave the same way?

 

- Can you remove the ATTO card to be sure it's not playing any role (reaching here, I know)?

[farokh]

I've done some further testing and it appears that the problem stems from some subtle difference between dual-core G5 and actual dual cpu G5's. The machine that Retrospect crashes on is a dual core G5, and yet, if I remove the exact hard drives and put it in a dual cpu G5, Retrospect has no problems. Any ideas out there?

 

Thanks!

[rhwalker]

See previously-suggested ideas above that you don't seem to have addressed.

[farokh]

I'm not sure what you mean. The only thing that was suggested was to remove the Atto card, which I did and that made no change, Retrospect still crashed on the dual-core G5, which was the only one I had for a long time. I now have a dual cpu G5 and Retrospect works fine on it, no crashing at all, just like it does on my G4, which points to something subtle in the dual-core G5 machine as being the problem. As I said, I removed the hard drives from the dual-core G5 and put them in the dual-cpu G5 and poof, Retrospect runs fine. Put the drives back in the dual-core G5 and Retrospect crashes. This is doing a duplicate from a network client to a local volume on a firewire drive.

Edited September 27, 2008 by Guest

[CallMeDave]

- What is the Source of your test backup?

 

> This is doing a duplicate from a network client

 

Does this mean a machine with Retrospect Client software installed?

 

- Do different Source volumes (on the same or on different physical devices) behave the same way?

 

Have you tested with a local Source volume?

 

> This is doing a duplicate from a network client to a local volume on a firewire drive.

 

Your July 21 post stated:

it's crashing during the fie/folder scan while doing a test backup to a file on a 2nd internal sata drive

 

Are your cross-machine tests consistent?

Is it crashing the same way on both a File Backup Set and a Duplicate?

Is the crash always in the same place? Scanning the Source?

 

> which points to something subtle in the dual-core G5 machine as being the problem

 

Perhaps, although it's also possible that other physical attributes of that machine might be in play. The fact that the Source volume appears to be the same across the two test machines is a good test, although the fact that the Source volume is not local means that the machines networking hardware is being used, and _could_ be a factor.

 

 

Dave

[farokh]

- What is the Source of your test backup?

 

>> This is doing a duplicate from a network client

 

>Does this mean a machine with Retrospect Client software installed?

 

Yes.

 

>- Do different Source volumes (on the same or on different physical devices) behave the same way?

>

>Have you tested with a local Source volume?

 

From the limited testing I did, it appears that other network client sources don't exhibit the problem.

 

> This is doing a duplicate from a network client to a local volume on a firewire drive.

 

>Your July 21 post stated:

>it's crashing during the fie/folder scan while doing a test backup to a file on a 2nd internal sata drive

 

>Are your cross-machine tests consistent?

>Is it crashing the same way on both a File Backup Set and a Duplicate?

>Is the crash always in the same place? Scanning the Source?

 

Yes, the crash happens when I tested with a local source volume to a local destination volume (2 different volumes, both on sata drives) on the dual-core G5, but the same test doesn't crash on the dual cpu G5.

 

> which points to something subtle in the dual-core G5 machine as being the problem

 

>Perhaps, although it's also possible that other physical attributes of that machine might be in play. The fact that the Source volume appears to be the same across the two test machines is a good test, although the fact that the Source volume is not local means that the machines networking hardware is being used, and _could_ be a factor.

 

Dave