derek2008 Posted April 29, 2008 Report Share Posted April 29, 2008 Hello Forum Folks. I've recently started trying to get our recent IBM TS3100 Tape Library auto-loader to talk nicely to Retrospect 6 for Mac OS X. I CAN see this LTO3 drive in Retrospect, as "IBM Ultrium 3 DC, SCSI" in the Storage Device manager. Or, as "IBM ULT3580-TD3" in the Device Status section of Storage Device manager. But it is seen as a single drive (i.e. it sees the contents of the main drive bay). None of my library is visible there in the device manager, as per other user posts of how Retrospect should look when a library is visible. I've added a dozen tapes to the library (with correct barcodes etc.), and Retrospect sees the individual tapes correctly... But the only way to "swap" the tapes, is the old fashioned 'eject' each one out of the main drive, back into the left or right cartridge, and then manually 'move' the next tape into the main drive. (i.e. autoloading functions not available). Here are the vital statistics: -Mac Pro 2x 2.66ghz Dualie Xeon -2GB RM -Mac OS X 10.4.11 (desktop, not server) -Retrospect 6.1.222 Beta 2, 'Server' serial -Latest driver release (RDU6114101 file) -IBM TS3100 LTO3 autoloader unit -latest IBM library firmware update: v6.30 -latest IBM Drive firmware update: 69U2 -ATTO SCSI card (ATTO Express PCI UL5D) Retrospect is running a confirmed SERVER license (not desktop, not workgroup). I've tried this with several different server licenses from colleagues -- confirmed as server versions also. ATTO SCSI utility also sees the drive as "ULT3580-TD3" device. Any tips, ideas, pointers, about where to go next (next stage), to see if this device is capable of the library functions via Retrospect? (according to the Storage Comparision chart, the device is fully supported in Retrospect 6 for Mac, for Workgroup versions or above): http://www.emcinsignia.com/supportupdates/technical/retrospect/detail/?id=9694 Much appreciated, Cheers, Derek Quote Link to comment Share on other sites More sharing options...
derek2008 Posted April 29, 2008 Author Report Share Posted April 29, 2008 PS. Apple System Profiler sees the LTO3 drive as the following in the section: Hardware -> Parallel SCSI: --- SCSI Parallel Domain 2: Initiator Identifier: 7 SCSI Target Device @ 4: Manufacturer: IBM Model: ULT3580-TD3 Revision: 69U2 SCSI Target Identifier: 4 SCSI Device Features: Wide, Sync, DT SCSI Initiator/Target Features: Wide, Sync, DT Peripheral Device Type: 1 SCSI Logical Unit @ 0: Manufacturer: IBM Model: ULT3580-TD3 Revision: 69U2 SCSI Logical Unit Identifier: 0 ---- I don't know if that is what other people see or not, with their IBM LTO3 autoloaders... Comments most welcome. Ta, Derek Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 29, 2008 Report Share Posted April 29, 2008 It sounds like system profiler can only see the tape drive and not the library robotics TS3100. Until system profiler shows both parts, it won't work with Retrospect. What is your system version? Quote Link to comment Share on other sites More sharing options...
EWTHeckman Posted April 29, 2008 Report Share Posted April 29, 2008 It looks like you've been burned by the same issue which burned me. (See here for the problem I ran into with my new HP StorageWorks drive.) According to the SCSI documentation for your drive, both the drive mechanism and the loader mechanism share the same SCSI ID, but each uses a different LUN (Logical Unit Number) to distinguish the two devices. In my case, and apparently in your case due to its absence from the list of supported commands in the documentation, the library does not support the command REPORT LUNS. Even worse, recent versions of Mac OS X do not go to plan B when this command fails. (Plan B is scanning for LUNS manually.) In short, Mac OS X is apparently broken on this issue, has been for some time, and there's nothing we can do about it with current software. Would it be more effective for EMC to let Apple know about this problem, or us? I suspect EMC would carry more credibility with Apple. Would it be possible to have Retrospect add this manual scan (TEST UNIT READY for each LUN) in a future RDU update? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 29, 2008 Report Share Posted April 29, 2008 Ed, I don't know if this is the same issue as yours. Without reviewing a detailed SCSI log you can't say for sure what the problem is. derek2008 could be having a very simple SCSI problem which has not need identified since no troubleshooting has been performed to the best of my knowledge A lot of customers are using Tape libraries with a single SCSI ID w/ multiple LUNS without any problem at all. derek2008, how is your device terminated? Have you tried another SCSI cable? Have you tried a different SCSI ID, have you tried the SCSI card in another Macintosh? In the end, if you can not get Apple system profiler to see the tape drive and the library, then you may want to contact IBM or ATTO for help getting it to display correctly. Quote Link to comment Share on other sites More sharing options...
derek2008 Posted April 30, 2008 Author Report Share Posted April 30, 2008 Hi Mayoff, EWTHeckman, and other forum folks. Ah, SCSI termination was the problem... After a some fairly quick SCSI cable and termination changes (in the back of an awkward cabinet), low-and-behold Apple System Profiler saw the full library facility. And Retrospect then saw the full library facility too. (No changeable SCSI ID numbers there on the back of the LTO autochanger -- I guess they're inside the LTO unit -- so changes there were not needed) I've tested it, and tried tricking Retrospect to run a backup with the 'wrong' tape in place, and it happily changes the tape, and backs up correctly. And it gives full tape library access in the Device Manager section :-). Wonderful. Thanks again, Cheers, Derek Quote Link to comment Share on other sites More sharing options...
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