Steve Pollard Posted January 8, 2008 Report Share Posted January 8, 2008 Hi I upgraded to Retrospect HD 2.0 last year and everything was fine but recently every time I reboot, I receive an error message "Retrospect encountered a serious error @ "memutil.cpp-201". I have reinstalled the software but the message returns the moment I put in the registration number. Please advise. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 8, 2008 Report Share Posted January 8, 2008 What operating system is this? What is your exact version of HD 2 Quote Link to comment Share on other sites More sharing options...
Steve Pollard Posted January 8, 2008 Author Report Share Posted January 8, 2008 I am running windows XP. I have updated to 2.0.214 today but I still get the same error message. Today I entered my reg no and all was fine but the moment I pressed the restore button I got the Error message. Retrospect has encountered a serious error: Assertion Error at “memutil.cpp-201. I tried this 4 times with the same result. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 9, 2008 Report Share Posted January 9, 2008 You could have a corrupt catalog file. Quit Express all together. Delete the .rbc file on the backup disk Open Express. It will automatically start a catalog rebuild within 5 minutes. Let that finish and then try the restore again. Quote Link to comment Share on other sites More sharing options...
Steve Pollard Posted January 10, 2008 Author Report Share Posted January 10, 2008 I took your advise and let the catalog rebuild overnight but encountered the same problem. I re-booted but experienced the same problem when I went to restore. What is interesting is that I never used to get as far as restoring because the system used to ask for the registration number and at that point the serious error message appeared. I look forward to your next suggestion. thanks Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 10, 2008 Report Share Posted January 10, 2008 Try to delete the preferences in docs and settings/all users/application data/RetroExpress. You may need to retype the license code after doing this. Quote Link to comment Share on other sites More sharing options...
Steve Pollard Posted January 10, 2008 Author Report Share Posted January 10, 2008 I have checked out - docs and settings/all users/application data/RetroExpress but no preferences file is listed. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 10, 2008 Report Share Posted January 10, 2008 A Retrospect or RetroExpress folder must exist inside Application data. This is the only place Retrospect settings are saved. You would delete the entire RetroExpress/Retrospect folder in Application data. Quote Link to comment Share on other sites More sharing options...
Steve Pollard Posted January 11, 2008 Author Report Share Posted January 11, 2008 I was looking for a file called preferences, thanks for the clarification. Deleted the entire file and bingo, every thing is as it should be. The restore was good and fast. Many thanks for your time Robin , it is very much appreciated. Kind regards, Steve Quote Link to comment Share on other sites More sharing options...
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