yatcher Posted December 23, 2007 Report Share Posted December 23, 2007 When backing up user mailbox's on 2003 servers with exchange 2003 and retrospect 7.5 this error is reorted on a number of mailbox backups: File "User\Inbox\1. Work Emails\Computer Associates\00000000a43d59a948e6c34aa6cdb42c69b1a4120700828ea114f7574f429413c07fc6e3bb0b0000017700260000828ea114f7574f429413c07fc6e3bb0b0000017770300000": can't read, error -1101 (file/directory not found) What is this referring to when the mailbox appears to be intact and no files missing? Quote Link to comment Share on other sites More sharing options...
yatcher Posted January 3, 2008 Author Report Share Posted January 3, 2008 The following error is also recorded on some mailbox's: T-630: MBDataInputStream::FillTemp: top->pMessage->GetProps failed., winerr -2147467259, error -3420 File "User\Inbox\0504 - Job\Inward\00000000a8fb56d348d00e4a9f548917b58dfff507006be032e66ff02a4595cfd8ace6009bd2000000090d7e00006be032e66ff02a4595cfd8ace6009bd2000000092d5e0000": can't read, error -3420 (unknown) May not be related? Solution for either problem? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 3, 2008 Report Share Posted January 3, 2008 See http://kb.dantz.com/article.asp?article=8013&p=2 Quote Link to comment Share on other sites More sharing options...
yatcher Posted January 4, 2008 Author Report Share Posted January 4, 2008 So corruption is the cause of the 3420 error message. What is the cause of the other error as it is much more common. Cheers Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 4, 2008 Report Share Posted January 4, 2008 -1101 with a mailbox is often caused by spam or a bad message in the mailbox. Click the "errors" button in the activity monitor history tab to see which specific messages got errors. Quote Link to comment Share on other sites More sharing options...
yatcher Posted January 5, 2008 Author Report Share Posted January 5, 2008 Checking the errors appears to show valid emails. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 7, 2008 Report Share Posted January 7, 2008 I have this problem as well. It occurs to me that this got worse sometime after I installed SP2 of exchange 2003. Trying to get ready for 2007, which gets upset if 2003SP1 is in use. I see that Retrospect doesn't work with 2007, yet Quote Link to comment Share on other sites More sharing options...
yatcher Posted January 8, 2008 Author Report Share Posted January 8, 2008 Have you worked out anyway to minimise the occurance or hide these messages? They appear to have no impact on the backup completing but is very frustrating as it causes the backup messages to fail or say incomplete. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 9, 2008 Report Share Posted January 9, 2008 Heck no. Last night, I got some more (below), so I am going to try NTBACKUP and see what happens. Another thought is the lovely windows desktop search that Windows update popped on everyone's station. I wonder if that causes trouble (nahh, windows??). Hmm, wonder if these were occurring before last night. It seems odd that it says exchangeserver2000. We have only ever used 2003 Ent (now on sp2, Gwise years earlier). I should dig around more. - 1/8/2008 8:00:01 PM: Copying First Storage Group on EXS Backup type: Full T-9: MapError: unknown Windows error -1,018 T-9: TWDBExchangeServer2000::BackupRead: HrESEBackupReadFile failed, winerr -1018, error -1004 T-9: MapError: unknown Windows error -1,003 T-9: TWDBExchangeServer2000::StopDatabaseBackup: HrESEBackupCloseFile failed., winerr -1003, error -1004 Trouble reading files, error -1004 (Database Backup/Restore error) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 9, 2008 Report Share Posted January 9, 2008 -1004 is coming directly from the database itself. Make sure you have configured using the directions in this document: http://kb.dantz.com/article.asp?article=9633&p=2 Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 10, 2008 Report Share Posted January 10, 2008 Ah, I was using exchange administrator's login for Exchange portion of the back. Hmm, that used to work, but I was not precisely following this kb, so I will test this. I assume these instructions do not screw up my backup of my separate SQL 2003 server? Currently set to use SQL authentication and works fine. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 10, 2008 Report Share Posted January 10, 2008 SQL authentication should still work. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 12, 2008 Report Share Posted January 12, 2008 Followed the kb to the letter, and backup log says - 1/11/2008 9:00:01 PM: Copying First Storage Group on EXS Backup type: Full T-9: MapError: unknown Windows error -1,018 T-9: TWDBExchangeServer2000::BackupRead: HrESEBackupReadFile failed, winerr -1018, error -1004 T-9: MapError: unknown Windows error -1,003 T-9: TWDBExchangeServer2000::StopDatabaseBackup: HrESEBackupCloseFile failed., winerr -1003, error -1004 Trouble reading files, error -1004 (Database Backup/Restore error) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 12, 2008 Report Share Posted January 12, 2008 Try this: Hold cntrl-alt on the keyboard and hit the letter P twice cntrl-alt-p-p Change trees and volumes to 6 under debug logging. Reproduce the error. Your log will now contain the hex code error generated by microsoft for the failure. Google that code. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 13, 2008 Report Share Posted January 13, 2008 Cool trick. I will try that next, but I want to take a stab at Ye Olde NTBACKUP first, just pushing a backup to exchange server local disk to see if that works at all. If not, Retrospect ain't gonna work. If so, then I can try to make Retrospect work (yes?). Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 14, 2008 Report Share Posted January 14, 2008 NTBackup would not finish either, so I guess I need to pursue restore+recovery or perhaps the dreaded eseutil fixes. Apparently, my problems are not Retrospect related, considering NTBackup won't work. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 22, 2008 Report Share Posted January 22, 2008 Ok, MS had me create a new info store, move the mailboxes and then delete the old store. NTbackup works now. Retrospect still bombs with exact same errors. It sees both new store and the old store (and the new one) under volumes. I have tried forgetting and relicensing and rebooting, any other tricks? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 22, 2008 Report Share Posted January 22, 2008 Unlicense and relicense exchange within Retrospect if you haven't done it since fixing things. Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 25, 2008 Report Share Posted January 25, 2008 That worked. I was looking at the wrong thing. Ok, now, I finished MS instructions on cleaning corruption (moving mailboxes to another store, and exporting and importing public folders), and now NTBackup finishes without error. Before cleaning the corruption, NTBackup did NOT work, so I definitely HAD corruption, but it seems to be gone. So, I tried to backup one of the mailboxes using Retrospect and get the following errors: File "Brian Davis\Cabinet\JCA\VCLEE\0000000094cddb8854e62c428addf17bb11040350700cc09650a4cf6cc4ebd0cd054cb13c722000002d93bbd0000cc09650a4cf6cc4ebd0cd054cb13c722000002d9ea4b0000": can't read, error -1101 (file/directory not found) File "Brian Davis\Cabinet\MDA\SSCPROTO\0000000094cddb8854e62c428addf17bb11040350700cc09650a4cf6cc4ebd0cd054cb13c7220000840901a10000cc09650a4cf6cc4ebd0cd054cb13c72200009eb14c090000": can't read, error -1101 (file/directory not found) File "Brian Davis\Deleted Items\0000000094cddb8854e62c428addf17bb11040350700b6c916443f5e9c4faa98ede824cb655d000000009c6500008deec33dd072d04b98fe34d4a9c5f70f000000ea32790000": can't read, error -3420 (unknown) File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eabaf40000": can't read, error -3420 (unknown) File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eac0680000": can't read, error -3420 (unknown) File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eac0ca0000": can't read, error -3420 (unknown) File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eac1090000": can't read, error -3420 (unknown) File "Brian Davis\Junk E-mail\0000000094cddb8854e62c428addf17bb1104035070055e40534d54f384c87a8efa9a5f913f700000038000200008deec33dd072d04b98fe34d4a9c5f70f000000eaca660000": can't read, error -3420 (unknown) 1/25/2008 6:30:40 AM: Snapshot stored, 23.8 MB 1/25/2008 6:31:04 AM: 6 execution errors Remaining: 8 files, 3,132 KB Completed: 39404 files, 5.2 GB Performance: 186.6 MB/minute Duration: 00:42:17 (00:13:46 idle/loading/preparing) Why do I get these errors with Retrospect, but not with NTBackup? I ran NTBackup on the ENTIRE mail system and it reported 101 GB copied without any errors. Now what? I am running a recycle full backup of the exchange server using Retrospect tonight, but I expect a pile of errors, making me wonder if I am stuck with NTBackup, and if so why? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 25, 2008 Report Share Posted January 25, 2008 See http://kb.dantz.com/article.asp?article=9643&p=2 You might still have some hosed messages. I don't think NT backup does mailbox level backups, so it would be different from this type of backup http://kb.dantz.com/article.asp?article=8013&p=2 Storage Group backup is different from Mailbox level backup Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 25, 2008 Report Share Posted January 25, 2008 Ok, I went through the folders with corrupt messages and exported them to a PST file, and then deleted the folders. I emptied junk mail, and then emptied deleted mail. By the time I retried the backup, there were new messages in junk and deleted mail, and I got errors again in those (admittedly useless) folders. Does this mean I have a corrupt junk mail and deleted mail folder? I am not having fun yet.... Quote Link to comment Share on other sites More sharing options...
mdwyer20175 Posted January 27, 2008 Report Share Posted January 27, 2008 I went to each mailbox and deleted the messages and folders that Retrospect says are corrupt. Now, it suddenly picks entirely new ones as corrupt. This makes me skeptical. Question, this is exchange enterprise, and mailboxes are larger than 2 GB. Is that a problem for Retrospect? Should not be I would think, but ... I also got other general errors that were not there before. Here is an example: - 1/27/2008 5:11:56 AM: Copying Matt Dwyer on EXS File "Matt Dwyer\Cabinet\ECA\000000004f05b8d31742f647be2954e368fba4ba0700fa53bd248d2a7441964493152b4c0b04000000236eeb000023268af362a82748b0f13b95381a7aba00000006842b0000": can't read, error -1101 (file/directory not found) File "Matt Dwyer\Cabinet\OFFICE\STATUS\000000004f05b8d31742f647be2954e368fba4ba0700fa53bd248d2a7441964493152b4c0b040000002b8318000023268af362a82748b0f13b95381a7aba000000ac2efa0000": can't read, error -1101 (file/directory not found) T-865: MBDataInputStream::PrepareLongProperty: Failure (winerr = 0x80040102) to read long property 0x3fe1. File "Matt Dwyer\Inbox\000000004f05b8d31742f647be2954e368fba4ba0100b6c916443f5e9c4faa98ede824cb655d00000000281d0000": can't read, error -1012 (feature unsupported) File "Matt Dwyer\Inbox\000000004f05b8d31742f647be2954e368fba4ba0700b6c916443f5e9c4faa98ede824cb655d00000000281d000023268af362a82748b0f13b95381a7aba0000017f598f0000": can't read, error -1101 (file/directory not found) 1/27/2008 6:42:54 AM: Snapshot stored, 50.4 MB 1/27/2008 6:43:06 AM: 1 execution errors Remaining: 4 files, 6,133 KB Completed: 82531 files, 6.8 GB Performance: 150.5 MB/minute Duration: 01:31:09 (00:45:17 idle/loading/preparing) Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 27, 2008 Report Share Posted January 27, 2008 This error may not always mean a corrupt message. It could also mean it was moved, renamed or deleted between the scanning and copy or compare phase of the backup. You will never have an error free mailbox backup, the mailboxes are alway active and changing. Quote Link to comment Share on other sites More sharing options...
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