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Having reliability/stability issues with Retrospect. PLEASE HELP!

Glasswalker

By Glasswalker
in Server, SBS and Multi Server

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Glasswalker Newbie

Glasswalker

Posted
Posted

Ok, I will start off with a breakdown of my problem, followed by a dump of all the details and specifics that may or may not be useful.

 

We are having a number of problems. The most important of which is that retrospect appears to "hang" midway through a backup set. It started this behavior recently (in the past couple months) nothing has changed, no updates, no major settings changes. And it doesn't appear to be tied to any specific backup client or backup set. It just randomly will hang on a backup that normally takes 30min to complete, and instead it will run for 20+ hours on that single backup and never complete. When I connect to the Retrospect server the server itself is responsive, all other apps work fine, but retrospect appears crashed (click on the retrospect window, windows lists it as not responding, and the window gui won't even redraw. Tried leaving it for 1 hour or more to see if it would "clue in" but it does not respond at all. If/when I kill retrospect and restart it, there are no errors in the logs, except that the backup process was aborted by the user.

 

The second problem we have had is randomly we are getting retrospect crashing (this has happened twice in the past couple weeks). It crashes out with an assertion failed error message. (I will attach the contents of the assert log below)

 

Third, it seems to randomly not run backups. They can be scheduled, and executions are enabled. Yet I leave for the day, come back next day, and executions are disabled (yet nobody logged into the box since I left). Not sure what's going on there.

 

These issues are basically causing our backups to be hand held on a daily basis, which makes them completely useless. We need a solution that runs reliably with minimal user intervention, and can be trusted to backup our data. (regular maintenance is one thing, but having to basically manually spoon feed each backup one at a time, is rediculous). Not to mention that this means we go short periods without having any backups at all which is also unacceptable.

 

I am sure there is SOMETHING that we are doing wrong. I can't imagine that this software could possibly be that unstable, considering the install base, and the developer, but at the same time I am completely unable to isolate what the problem is. The problem seems to happen during either daily, or weekly backups, so it could be either actual backups, or snapshot transfers.

 

If anyone can offer any suggestions, some help, or even a starting point for the next step I would REALLY appreciate it, because at this point I am wearing a hole in my head from banging it on the wall so much...

 

Now for the meaty bits (if there are any other details anyone needs to help, I will gladly provide them):

 

Our Setup:

====================================================================

Code:




Server Specs:



Dual Opteron 1.8Ghz



1GB Ram



3x 3Ware 8506-4LP Raid Arrays each with 4x 300GB SATA Drives configured RAID5 



(3 arrays total, nearly 1TB per array)



3Ware Driver version 1.15.0.24



3Ware Firmware FE8S 1.05.00.068



Windows Server 2003 (32bit) SP1



A full bank of diagnostics have been run on the hardware and everything checks out fine.



Heavy stress testing was also done, and once again everything checks out fine.


 



Retrospect Setup:



Retrospect 7.0.326



Retrospect Update 7.0.12.105



Multi Server license



Using Exchange Plugin to backup exchange server with nearly 60GB mailstore


 



Backup Strategy:



Backing up 20 backup clients, mixed Linux/BSD/Windows clients



1 pass full backup of all clients would consume approx 1.5TB uncompressed



Daily Deltas of approximately 250GB uncompressed give or take a bit



Each server has a backup set dedicated for daily,weekly and monthly backups of dynamic data



Each server also has a backup set dedicated for monthly OS snapshots.



Daily, we run daily backups of each server retaining the last 3 days



Weekly we copy the most recent daily backup into the daily set retaining the last 2 weeks



Monthly we copy the most recent weekly backup into monthly set, retaining last 2 months



Monthly the oldest monthly backup is moved offsite via manual copy to tape. (for now)



Monthly a copy of the entire server is archived off system, for disaster recovery purposes 



(we don't have a DR license so not using DR feature set)



Each of these steps is stored in a seperate script, which handles only that specific backup for that specific server



There are 3 execution units (one for each RAID array)



Each script is tied to the execution unit for the array which contains it's associated backup set



(this should avoid oversaturating the IO on any one array)







====================================================================


 



Assert Logs (last couple crashes, relevant to this case):



====================================================================



Code:





XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


 



OS: Windows XP version 5.2 (build 3790), Service Pack 1, (32 bit)



Application: C:\Program Files\Dantz\Retrospect 7.0\Retrospect.exe, version 7.0.326



Retrospect Update version 7.0.12.105



Exception occurred on 11/30/2007 at 1:40:55 PM



Error info: Assertion failure at "tmemory.cpp-1171"


 



Exception code: E0000000 ASSERTION



Fault address: 77E55E02 0001:00014E02 kernel32.dll


 


 



Thread ID: 00016A58, Name: Execution thread


 



EAX:040DAD48  CS:20001B EIP:77E55E02  EFlags:00000206



EBX:003256E8  SS:330023 ESP:040DAD44  EBP:   040DAD98



ECX:00000000  DS:740023 ESI:040DADD8  FS:    31003B



EDX:00000001  ES:4B0023 EDI:040DADD8  GS:    330000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



kernel32.dll     0001:00014E02                      E06D7363        1        3 040DADCC 040DB0F0 040DB16C E06D7363        1 



msvcrt.dll       0001:00012259                             0        0 040DB0F0 040DB16C 003256E8 6007BD24        1 040DADE8 



bdrock20.dll     DebugHandler::Throw        +6C     E0000000        1        1 040DAE40 040DAF40 600443C3 E0000000        1 



bdrock20.dll     assertLog                  +1B     E0000000        1 040DAE40   'essA'   'oitr'   'af n'   'ruli'   'ta e' 



bdrock20.dll     Debug                      +63     60060918 00000493 200568BC 00000202 040DB000 60015F50 001D2388 FFFF0002 



bdrock20.dll     TMemory::SetSize           +C8     001D2388 FFFF0002 200568BC 200568BC 0016F324 040DB16C 003256E8 040DB0F0 



bdrock20.dll     ElementSpace::lmSizer      +350    00010000 200568BC 00246D18 08A60000 040DB02C 08A7A70C 0020CF08 00010000 



bdrock20.dll     ElementSpace::LmRemove     +158    00002B3C 00402B3C 00402B3C 03DDBB24 0000072B 040DB0B0 61330308        1 



bdrock20.dll     



XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


 



OS: Windows XP version 5.2 (build 3790), Service Pack 1, (32 bit)



Application: C:\Program Files\Dantz\Retrospect 7.0\Retrospect.exe, version 7.0.326



Retrospect Update version 7.0.12.105



Exception occurred on 12/12/2007 at 7:40:10 AM



Exception code: C0000005 ACCESS_VIOLATION



Fault address: 60015516 0001:00014516 bdrock20.dll


 


 



Thread ID: 00036C14, Name: Execution thread


 



EAX:00000000  CS:001B EIP:60015516  EFlags:00010246



EBX:00329568  SS:0023 ESP:01FA7598  EBP:   01FA75AC



ECX:21578ABC  DS:0023 ESI:01FA7714  FS:    003B



EDX:00000000  ES:0023 EDI:01FA76C0  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



bdrock20.dll     



XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


 



OS: Windows XP version 5.2 (build 3790), Service Pack 1, (32 bit)



Application: C:\Program Files\Dantz\Retrospect 7.0\Retrospect.exe, version 7.0.326



Retrospect Update version 7.0.12.105



Exception occurred on 12/14/2007 at 12:50:47 AM



Exception code: C0000005 ACCESS_VIOLATION



Fault address: 60015516 0001:00014516 bdrock20.dll


 


 



Thread ID: 0003CF64, Name: Execution thread


 



EAX:00000000  CS:001B EIP:60015516  EFlags:00010246



EBX:00325918  SS:0023 ESP:021A9ACC  EBP:   021A9AE0



ECX:22047734  DS:0023 ESI:021A9C48  FS:    003B



EDX:00000000  ES:0023 EDI:021A9BF4  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



bdrock20.dll     ElementSpace::ElementSpace +66     22048E1C        0        0 021A9C80 21C6CFB4 21C6D9AC        1 01B5BE04 



bdrock20.dll     ElemMultiSpace::LmmAddSpace+C9            1 21C6D30C 021ABB9C   'dT@O' 22046EE4 21C6D9AC 6060B7E6 21C6CFB4 



TREE.DLL         treeRead                   +2B8    21C6CFB4 07491C44 00000945   'TREE'        1 21C6D30C 21C6D034 21C6CFCC 



meson.dll        ClassData::pass            +1F9    013A1DE4   'Tred' 07491C44 00000945   'TREE'        1 21C6D30C 21C6D034 



mbvol.rpx        tmbRead                    +7D     21C6CFB4 07491C44 00000945   'TREE'        0        1 099758CC        0 



meson.dll        ModuleData::send           +656    21C6CFB4   'Tred' 07491C44 00000945   'TREE'        0        1 099758CC 



rdu.rpx          arcSRequest                +205    099758AC 021A9DE0 01975FB0 021AAB68        1        0        0        0 



rdu.rpx          arcDoMatch                 +CEA    099758AC 21C615FC        2 021AC8D4 21F51074 021AC034        0 021ABDFC 



rdu.rpx          arcMatch                   +1F6    099758AC 21C615FC        2 021AC8D4 021AC81C 7C830DD7 7C889D40 7C830DA7 



meson.dll        ModuleData::send           +656    099758AC   'RMat' 21C615FC        2 021AC8D4 021AC81C 7C830DD7 7C889D40 



ENGINEHI.DLL     extoGetTree                +2E5    01BC8E3C 021ACF48 021ACF48 021ACF68 77E665E3        1        0 021ACF84 



meson.dll        ModuleData::send           +656    01BC8E3C   'Esgt' 021ACF48 021ACF48 021ACF68 77E665E3        1        0 



ENGINEHI.DLL     extoBegin                  +6DA    01BC8E3C 021AE018 01BC8E54 00131F10 0000002E        0        0        0 



meson.dll        ModuleData::send           +656    01BC8E3C   'ExBg' 021AE018 01BC8E54 00131F10 0000002E        0        0 



meson.dll        doTask                     +299      'ExOp'        0 01BC8E3C   'ExBg' 021ADFE8 021ADFE8 021AFCD0 021AE230 



meson.dll        TThread::TaskSend          +23     01B5BE04   'ExOp' 01BC8E3C   'ExBg' 021AE018 01BC8E54 00131F10 0000002E 



ENGINEHI.DLL     execDoRun                  +237    01BC8E3C 01BC8E54 00000009 021AE7A4 6060B7E6 01BC8E3C 012CA4BC 01BC8E3C 



meson.dll        doTask                     +21E      'EScr' 00DF7E50        0        0 021AE720 021AE720 6060EA26 021AE72C 



meson.dll        TThread::TaskCall          +21     01B5BE04   'EScr' 00DF7E50 01BC8E3C 01BC8E54 00000009 021AE7A4 6060B7E6 



ENGINEHI.DLL     execRun                    +4B     01BC8E3C 012CA4BC 01BC8E3C   'TSHG'        0   'EUnt' 000030A8 014DE2B4 



meson.dll        ModuleData::send           +656    01BC8E3C   'ExRu' 012CA4BC 01BC8E3C   'TSHG'        0   'EUnt' 000030A8 



meson.dll        TMesonMsg::Do              +92            0        0 01B5BE04        0        0        0        0        0 



meson.dll        TThread::mesonDoOne        +155    01B5BE04 021AEAE4 60610C9D        0 021AED8C        0        0 021AED66 



meson.dll        TThread::mesonQFlush       +3E            0 021AED8C        0        0 021AED66        1        0        0 



meson.dll        msgHelper                  +2D     01B5BE04        1 021AF048 021AF530 00325918        0 01B5BE04        0 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 021AEFD4 021AEFD4        1 021AF00C 



meson.dll        TThread::TaskCall          +21     01B5BE04   'Msg ' 60610C70 01B5BE04        1 021AF048 021AF530 00325918 



meson.dll        TThread::MsgBlock          +96       'Msg ' 021AF4D0 606336BE 021AF9C0 606336BE   'LopT' 01B5BE04 6003718F 



meson.dll        msgInTask                  +1F     021AF9C0 606336BE   'LopT' 01B5BE04 6003718F        0 014DDE48 021AFED4 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 021AF508 021AF508 01B5BE04 021AF508 



meson.dll        TThread::TaskCall          +21     01B5BE04   'MsgT' 60611C60 021AF9C0 606336BE   'LopT' 01B5BE04 6003718F 



meson.dll        loopInTask                 +27       'LopT' 01B5BE04 6003718F        0 014DDE48 021AFED4 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 021AF9F8 021AF9F8 014DDE4C 021AFA18 



meson.dll        TThread::TaskCall          +21     01B5BE04   'LopT' 60611C30   'LopT' 01B5BE04 6003718F        0 014DDE48 



meson.dll        TThread::MsgLoop           +45       'LopT'        0 021AFEE0 606336BE 00215684 014DE228 01252C8C 000032BB 



ENGINEHI.DLL     execMakeThreadProc         +93     00215684 014DE228 01252C8C 000032BB 00002DC5        1 00002934        2 



meson.dll        doTask                     +21E      'Task' 00DF46D0        0        0 021AFF18 021AFF18 60645DE4 021AFF84 



meson.dll        TThread::TaskCall          +21     01B5BE04   'Task' 00DF46D0 00215684 014DE228 01252C8C 000032BB 00002DC5 



meson.dll        modThreadRoot              +15B    014DDE74        0        0 00325918 C0000005 021AFF90 021A96F8 021AFFDC 



msvcrt.dll       0001:0002A530                      00325918        0        0 00325918 80849374 021AFFC4 0CF75963       -1 



kernel32.dll     0001:0002508B                      77BCB4BC 00325918        0   'Lms.' 01000100        0        0 000000A0 


 


 



Thread ID: 0003C8EC, Name: Execution thread


 



EAX:09B0B694  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00325918  SS:0023 ESP:01FA4268  EBP:   01FA42AC



ECX:22553A08  DS:0023 ESI:7C821E18  FS:    003B



EDX:22553A00  ES:0023 EDI:00000374  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      00000374 013668D4        0 01FA42E4 600084B7 062E2A84        0 09B0B694 



bdrock20.dll     TFile::SetEOF              +35     062E2A84        0 09B0B694 09B0B694 09B0B694 001CE060 60008183 01FA437C 



bdrock20.dll     ChunkManager::chSetEOF     +B7     062E2A84        0 0317DCD0 09B0B694 000099F2 001C1104        0 00000140 



bdrock20.dll     ChunkManager::chAllocate   +1A3    000099EF 00000B80        0        1 01FA4468 01FA44E4 09B0B694 001BC534 



bdrock20.dll     ChunkManager::CHStoreChunk +F9     091966FC 0748690C 074868FC 6060B7E6 01FA44AC 6060B7E6 074868E4 091966FC 



meson.dll        vstorWrite                 +99     074868E4 091966FC 09FE9C70 00009DD4        0 01FA4544 6060B7E6 09FE9BFC 



meson.dll        ModuleData::send           +656    074868E4   'HWrt' 091966FC 09FE9C70 00009DD4        0 01FA4544 6060B7E6 



TYCE.DLL         tyceKVHandWrite            +EF     09FE9BFC 00009865   '   !' 091966FC        0 01FA4578 6003718F 07927404 



meson.dll        ModuleData::send           +656    09FE9BFC   'TSRW' 00009865   '   !' 091966FC        0 01FA4578 6003718F 



PCVOL.DLL        stfiEndChunk               +161    08989A04 08E1BCE8 01FA485C 07822E60 09899418 0017284C 00005E94 01FA48DC 



meson.dll        ModuleData::send           +656    08989A04   'SFEC' 08E1BCE8 01FA485C 07822E60 09899418 0017284C 00005E94 



PCVOL.DLL        stfiBackup                 +3CA    08989A04 0891100C 09F014BC        0        0        0 0891102C        0 



meson.dll        ModuleData::send           +656    08989A04   'SFBa' 0891100C 09F014BC        0        0        0 0891102C 



PCVOL.DLL        vtopGetSecurity            +1C7    0891100C 0797106C 09F014BC        0        0        0 01FA5674 00390033 



PCVOL.DLL        vtopBuildStateFiles        +1016   0891100C 09B4552C 00000039 01252C8C 0797106C        1 09F014BC        0 



meson.dll        ModuleData::send           +656    0891100C   'VBSF' 09B4552C 00000039 01252C8C 0797106C        1 09F014BC 



ENGINEHI.DLL     extoBuildStateFiles        +1B9    0796F00C 01FABE90 00000704 01FAB214 7C8330DB        3        0 00131F10 



ENGINEHI.DLL     extoBeginOne               +77B    0796F00C        0 01FAD804 01FAD7FC 01FACF84 01FACF4C 01FACF68 77E665E3 



meson.dll        doTask                     +21E      'ExOn' 00DE2030        0        0 01FACF04 01FACF04 6063BFFA 01FADA74 



meson.dll        TThread::TaskCall          +21     099DC494   'ExOn' 00DE2030 0796F00C        0 01FAD804 01FAD7FC 01FACF84 



ENGINEHI.DLL     extoBegin                  +77B    0796F00C 01FAE018 0796F024 00131F10 0000001F        0        0        0 



meson.dll        ModuleData::send           +656    0796F00C   'ExBg' 01FAE018 0796F024 00131F10 0000001F        0        0 



meson.dll        doTask                     +299      'ExOp'        0 0796F00C   'ExBg' 01FADFE8 01FADFE8 01FAFCD0 01FAE230 



meson.dll        TThread::TaskSend          +23     099DC494   'ExOp' 0796F00C   'ExBg' 01FAE018 0796F024 00131F10 0000001F 



ENGINEHI.DLL     execDoRun                  +237    0796F00C 0796F024 7C831FE4 01FAE7A4 6060B7E6 0796F00C 012CA4BC 0796F00C 



meson.dll        doTask                     +21E      'EScr' 00DF7E50        0        0 01FAE720 01FAE720        0 01FAE72C 



meson.dll        TThread::TaskCall          +21     099DC494   'EScr' 00DF7E50 0796F00C 0796F024 7C831FE4 01FAE7A4 6060B7E6 



ENGINEHI.DLL     execRun                    +4B     0796F00C 012CA4BC 0796F00C   'TSHG'        0   'EUnt' 000033A0 014DE2B4 



meson.dll        ModuleData::send           +656    0796F00C   'ExRu' 012CA4BC 0796F00C   'TSHG'        0   'EUnt' 000033A0 



meson.dll        TMesonMsg::Do              +92     77E6C7D6 01FAF8EC 099DC494 00325918        0 61B44470 01FAE808 01FAE818 



meson.dll        TThread::mesonDoOne        +155    099DC494 01FAEAE4 60610C9D        0 01FAED8C        0        0 01FAED66 



meson.dll        TThread::mesonQFlush       +3E            0 01FAED8C        0        0 01FAED66        1        0        0 



meson.dll        msgHelper                  +2D     099DC494        1 01FAF048 01FAF530 00325918        0 099DC494        0 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 01FAEFD4 01FAEFD4        1 01FAF00C 



meson.dll        TThread::TaskCall          +21     099DC494   'Msg ' 60610C70 099DC494        1 01FAF048 01FAF530 00325918 



meson.dll        TThread::MsgBlock          +96       'Msg ' 01FAF4D0 606336BE 01FAF9C0 606336BE   'LopT' 099DC494 6003718F 



meson.dll        msgInTask                  +1F     01FAF9C0 606336BE   'LopT' 099DC494 6003718F        0 014DDE48 01FAFED4 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 01FAF508 01FAF508 099DC494 01FAF508 



meson.dll        TThread::TaskCall          +21     099DC494   'MsgT' 60611C60 01FAF9C0 606336BE   'LopT' 099DC494 6003718F 



meson.dll        loopInTask                 +27       'LopT' 099DC494 6003718F        0 014DDE48 01FAFED4 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 01FAF9F8 01FAF9F8 014DDE4C 01FAFA18 



meson.dll        TThread::TaskCall          +21     099DC494   'LopT' 60611C30   'LopT' 099DC494 6003718F        0 014DDE48 



meson.dll        TThread::MsgLoop           +45       'LopT'        0 01FAFEE0 606336BE 00215684 014DE228 01252C8C 000012C4 



ENGINEHI.DLL     execMakeThreadProc         +93     00215684 014DE228 01252C8C 000012C4 000033CF        1 00001FC9        1 



meson.dll        doTask                     +21E      'Task' 00DF46D0        0        0 01FAFF18 01FAFF18 60645DE4 01FAFF84 



meson.dll        TThread::TaskCall          +21     099DC494   'Task' 00DF46D0 00215684 014DE228 01252C8C 000012C4 000033CF 



meson.dll        modThreadRoot              +15B    014DDE74        0        0 00325918 80832CD6 01FAFF90 80A5762D 01FAFFDC 



msvcrt.dll       0001:0002A530                      00325918        0        0 00325918 8659F648 01FAFFC4 8221CB10       -1 



kernel32.dll     0001:0002508B                      77BCB4BC 00325918        0   'Lms.' 01000100        0        0 00000FA4 


 


 



Thread ID: 00038FF0, Name: RetroFrameThread


 



EAX:0189C710  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00324708  SS:0023 ESP:0189EA58  EBP:   0189EA74



ECX:0189C72C  DS:0023 ESI:0189EAC8  FS:    003B



EDX:00000015  ES:0023 EDI:0189EB14  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      0189EAC8        0        0        0 01308F64 0189EAE4 60610EB8 0189EAC8 



bdrock20.dll     UGetMessage                +25     0189EAC8        0        0        0        0 0189ED78        0        0 



meson.dll        msgHelper                  +248    01308F64        1 0189F048 0189F530 00324708 01252C8C 01308F64   'CSp#' 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 0189EFD4 0189EFD4        1 0189F00C 



meson.dll        TThread::TaskCall          +21     01308F64   'Msg ' 60610C70 01308F64        1 0189F048 0189F530 00324708 



meson.dll        TThread::MsgBlock          +96       'Msg ' 0189F4D0 606336BE 0189F9C0 606336BE   'LopT' 01308F64 6003718F 



meson.dll        msgInTask                  +1F     0189F9C0 606336BE   'LopT' 01308F64 6003718F        0 0012E108 0189FED4 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 0189F508 0189F508 01308F64 0189F508 



meson.dll        TThread::TaskCall          +21     01308F64   'MsgT' 60611C60 0189F9C0 606336BE   'LopT' 01308F64 6003718F 



meson.dll        loopInTask                 +27       'LopT' 01308F64 6003718F        0 0012E108 0189FED4 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 0189F9F8 0189F9F8   'retr' 0189FA18 



meson.dll        TThread::TaskCall          +21     01308F64   'LopT' 60611C30   'LopT' 01308F64 6003718F        0 0012E108 



meson.dll        TThread::MsgLoop           +45       'LopT' 013198EC 0189FEE0 606336BE 01228AF4 0012E0F8 01252C8C 0012DEC8 



UIPROD.DLL       rfThread                   +D6     01228AF4 0012E0F8 01252C8C 0012DEC8 0012DEC8        0 00000010 00120000 



meson.dll        doTask                     +21E      'Task' 619B3F90        0        0 0189FF18 0189FF18 60645DE4 0189FF84 



meson.dll        TThread::TaskCall          +21     01308F64   'Task' 619B3F90 01228AF4 0012E0F8 01252C8C 0012DEC8 0012DEC8 



meson.dll        modThreadRoot              +15B    0012DE10        0        0 00324708 80832CD6 0189FF90 80A5762D 0189FFDC 



msvcrt.dll       0001:0002A530                      00324708        0        0 00324708 8659F648 0189FFC4 85B81028       -1 



kernel32.dll     0001:0002508B                      77BCB4BC 00324708        0   '\\\\'   '\\\\'   '\\\\'   '\\\\'   '\\\\' 


 


 



Thread ID: 00038FC0, Name: Volume tracker thread


 



EAX:012EA2C4  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00324708  SS:0023 ESP:0179E828  EBP:   0179E844



ECX:0179F784  DS:0023 ESI:0179E898  FS:    003B



EDX:012EA2C4  ES:0023 EDI:0179E8E4  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      0179E898        0        0        0 012EA2C4 0179E8B4 60610EB8 0179E898 



bdrock20.dll     UGetMessage                +25     0179E898        0        0        0 00720074 0179EB48        0        0 



meson.dll        msgHelper                  +248    012EA2C4        1 0179EE18 0179F300 00324708 7739C3E7 012EA2C4        3 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 0179EDA4 0179EDA4        1 0179EDDC 



meson.dll        TThread::TaskCall          +21     012EA2C4   'Msg ' 60610C70 012EA2C4        1 0179EE18 0179F300 00324708 



meson.dll        TThread::MsgBlock          +96       'Msg ' 0179F2A0 606336BE 0179F790 606336BE   'LopT' 012EA2C4 6003718F 



meson.dll        msgInTask                  +1F     0179F790 606336BE   'LopT' 012EA2C4 6003718F        0 014DCC44 0179FA1C 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 0179F2D8 0179F2D8 012EA2C4 0179F2D8 



meson.dll        TThread::TaskCall          +21     012EA2C4   'MsgT' 60611C60 0179F790 606336BE   'LopT' 012EA2C4 6003718F 



meson.dll        loopInTask                 +27       'LopT' 012EA2C4 6003718F        0 014DCC44 0179FA1C 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 0179F7C8 0179F7C8 014DCC48 0179F7E8 



meson.dll        TThread::TaskCall          +21     012EA2C4   'LopT' 60611C30   'LopT' 012EA2C4 6003718F        0 014DCC44 



meson.dll        TThread::MsgLoop           +45       'LopT'        0 466F0000        0        0 000004E4        0 0179F810 



PCVOL.DLL        vtloVolTrakThread          +91     014DCD20 014DCD20 0127F5D4 00000015        0        0        0        0 



meson.dll        doTask                     +21E      'Task' 609594B0        0        0 0179FF18 0179FF18 60645DE4 0179FF84 



meson.dll        TThread::TaskCall          +21     012EA2C4   'Task' 609594B0 014DCD20 014DCD20 0127F5D4 00000015        0 



meson.dll        modThreadRoot              +15B    014DCC70        0        0 00324708 80832CD6 0179FF90 80A5762D 0179FFDC 



msvcrt.dll       0001:0002A530                      00324708        0        0 00324708 F6611CCC 0179FFC4 4D7CAB01       -1 



kernel32.dll     0001:0002508B                      


 


 



Thread ID: 00038ED8, Name: Controller thread


 



EAX:01252C8C  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00324708  SS:0023 ESP:014DE81C  EBP:   014DE838



ECX:0123068C  DS:0023 ESI:014DE88C  FS:    003B



EDX:0124154C  ES:0023 EDI:014DE8D8  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      014DE88C        0        0        0 0124154C 014DE8A8 60610EB8 014DE88C 



bdrock20.dll     UGetMessage                +25     014DE88C        0        0        0        0 014DEB3C        0        0 



meson.dll        msgHelper                  +248    0124154C        1 014DEE0C 014DF2F4 00324708       -1 0124154C        0 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 014DED98 014DED98        1 014DEDD0 



meson.dll        TThread::TaskCall          +21     0124154C   'Msg ' 60610C70 0124154C        1 014DEE0C 014DF2F4 00324708 



meson.dll        TThread::MsgBlock          +96       'Msg ' 014DF294 606336BE 014DF784 606336BE   'LopT' 0124154C 6003718F 



meson.dll        msgInTask                  +1F     014DF784 606336BE   'LopT' 0124154C 6003718F        0 0012DE30 014DFA1C 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 014DF2CC 014DF2CC 0124154C 014DF2CC 



meson.dll        TThread::TaskCall          +21     0124154C   'MsgT' 60611C60 014DF784 606336BE   'LopT' 0124154C 6003718F 



meson.dll        loopInTask                 +27       'LopT' 0124154C 6003718F        0 0012DE30 014DFA1C 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 014DF7BC 014DF7BC 0012DE34 014DF7DC 



meson.dll        TThread::TaskCall          +21     0124154C   'LopT' 60611C30   'LopT' 0124154C 6003718F        0 0012DE30 



meson.dll        TThread::MsgLoop           +45       'LopT' 6111B5F0 0000000C 014D0000        0        0 00000040        0 



Retrospect.exe   controllerThread           +30F    00179E0C 0012EAB4 0012DF10 0012DF10 00000011 60630000        0        0 



meson.dll        doTask                     +21E      'Task' 6110A980        0        0 014DFF18 014DFF18 60645DE4 014DFF84 



meson.dll        TThread::TaskCall          +21     0124154C   'Task' 6110A980 00179E0C 0012EAB4 0012DF10 0012DF10 00000011 



meson.dll        modThreadRoot              +15B    0012DE5C        0        0 00324708 80832CD6 014DFF90 80A5762D 014DFFDC 



msvcrt.dll       0001:0002A530                      00324708        0        0 00324708 8659F648 014DFFC4 82617028       -1 



kernel32.dll     0001:0002508B                      77BCB4BC 00324708        0   'Lms.' 01000100        0 00004E74 00019F2C 


 


 



Thread ID: 00038FD0, Name: TS Quit request thread


 



EAX:01267B6C  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00324708  SS:0023 ESP:00D4F1D4  EBP:   00D4F1F0



ECX:00D4EECC  DS:0023 ESI:00D4F244  FS:    003B



EDX:01267B6C  ES:0023 EDI:00D4F290  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      00D4F244        0        0        0 001C2814 00D4F260 60610EB8 00D4F244 



bdrock20.dll     UGetMessage                +25     00D4F244        0        0        0        0 00D4F4F4        0        0 



meson.dll        msgHelper                  +248    001C2814        1 00D4FA58 00D4FF40 00324708 00D4F7B0 001C2814 00D4FF40 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 00D4F750 00D4F750        1 00D4F788 



meson.dll        TThread::TaskCall          +21     001C2814   'Msg ' 60610C70 001C2814        1 00D4FA58 00D4FF40 00324708 



meson.dll        TThread::MsgBlock          +96       'Msg ' 00D4FA58 00D4FF40 00324708 7FFDE000 000003D9 001C2814 00D4F768 



meson.dll        TThread::MsgDelay          +A7     000003E8        0 00000138 00000020 00D40000        0        0 00000008 



meson.dll        QuitFromTSThread           +D2     0012E920 0012E920 0012EB48 0012EB48 0012ED70 0012ED70 00000016 7C830000 



meson.dll        doTask                     +21E      'Task' 60618090        0        0 00D4FF18 00D4FF18 60645DE4 00D4FF84 



meson.dll        TThread::TaskCall          +21     001C2814   'Task' 60618090 0012E920 0012E920 0012EB48 0012EB48 0012ED70 



meson.dll        modThreadRoot              +15B    0012E864        0        0 00324708 80832CD6 00D4FF90 80A5762D 00D4FFDC 



msvcrt.dll       0001:0002A530                      00324708        0        0 00324708 80849374 00D4FFC4 2628A963       -1 



kernel32.dll     0001:0002508B                      77BCB4BC 00324708        0 000000C8 000001CC EEFFEEFF 00001002        0 


 


 



Thread ID: 00038DB0, Name: Quit handler thread


 



EAX:078C6A84  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00324708  SS:0023 ESP:00C4E3A8  EBP:   00C4E3C4



ECX:00C4E0A0  DS:0023 ESI:00C4E418  FS:    003B



EDX:078C6A84  ES:0023 EDI:00C4E464  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      00C4E418        0        0        0 001B3CF4 00C4E434 60610EB8 00C4E418 



bdrock20.dll     UGetMessage                +25     00C4E418        0        0        0        0 00C4E6C8        0        0 



meson.dll        msgHelper                  +248    001B3CF4        1 00C4E998 00C4EE80 00324708        0 001B3CF4        0 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 00C4E924 00C4E924        1 00C4E95C 



meson.dll        TThread::TaskCall          +21     001B3CF4   'Msg ' 60610C70 001B3CF4        1 00C4E998 00C4EE80 00324708 



meson.dll        TThread::MsgBlock          +96       'Msg ' 00C4EE20 606336BE 00C4F310 606336BE   'LopT' 001B3CF4 6003718F 



meson.dll        msgInTask                  +1F     00C4F310 606336BE   'LopT' 001B3CF4 6003718F        0 0012E838 00C4FA1C 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 00C4EE58 00C4EE58 001B3CF4 00C4EE58 



meson.dll        TThread::TaskCall          +21     001B3CF4   'MsgT' 60611C60 00C4F310 606336BE   'LopT' 001B3CF4 6003718F 



meson.dll        loopInTask                 +27       'LopT' 001B3CF4 6003718F        0 0012E838 00C4FA1C 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 00C4F348 00C4F348 0012E83C 00C4F368 



meson.dll        TThread::TaskCall          +21     001B3CF4   'LopT' 60611C30   'LopT' 001B3CF4 6003718F        0 0012E838 



meson.dll        TThread::MsgLoop           +45       'LopT' 00C4F37C 00C4F37C 00000011        0        0        0        0 



meson.dll        QuitWindowStart            +174    0064002E 006C006C 0012EB48 0012EB48 0012ED70 0012ED70 7C82F680 7C837968 



meson.dll        doTask                     +21E      'Task'   '`a~0'        0        0 00C4FF18 00C4FF18 60645DE4 00C4FF84 



meson.dll        TThread::TaskCall          +21     001B3CF4   'Task'   '`a~0' 0064002E 006C006C 0012EB48 0012EB48 0012ED70 



meson.dll        modThreadRoot              +15B    0012E864        0        0 00324708 80832CD6 00C4FF90 80A5762D 00C4FFDC 



msvcrt.dll       0001:0002A530                      00324708        0        0 00324708 80849374 00C4FFC4 318EA963       -1 



kernel32.dll     0001:0002508B                      


 


 



Thread ID: 00038D3C, Name: Server thread


 



EAX:0000005B  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:00324708  SS:0023 ESP:00B4EA58  EBP:   00B4EA74



ECX:0126D470  DS:0023 ESI:00B4EAC8  FS:    003B



EDX:0000005C  ES:0023 EDI:00B4EB14  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      00B4EAC8        0        0        0 001A1B4C 00B4EAE4 60610EB8 00B4EAC8 



bdrock20.dll     UGetMessage                +25     00B4EAC8        0        0        0        0 00B4ED78        0        0 



meson.dll        msgHelper                  +248    001A1B4C        1 00B4F048 00B4F530 00324708 0000001D 001A1B4C 00B4F3F4 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 00B4EFD4 00B4EFD4        1 00B4F00C 



meson.dll        TThread::TaskCall          +21     001A1B4C   'Msg ' 60610C70 001A1B4C        1 00B4F048 00B4F530 00324708 



meson.dll        TThread::MsgBlock          +96       'Msg ' 00B4F4D0 606336BE 00B4F9C0 606336BE   'LopT' 001A1B4C 6003718F 



meson.dll        msgInTask                  +1F     00B4F9C0 606336BE   'LopT' 001A1B4C 6003718F        0 0012E838 00B4FED4 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 00B4F508 00B4F508 001A1B4C 00B4F508 



meson.dll        TThread::TaskCall          +21     001A1B4C   'MsgT' 60611C60 00B4F9C0 606336BE   'LopT' 001A1B4C 6003718F 



meson.dll        loopInTask                 +27       'LopT' 001A1B4C 6003718F        0 0012E838 00B4FED4 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 00B4F9F8 00B4F9F8 0012E83C 00B4FA18 



meson.dll        TThread::TaskCall          +21     001A1B4C   'LopT' 60611C30   'LopT' 001A1B4C 6003718F        0 0012E838 



meson.dll        TThread::MsgLoop           +45       'LopT' 0017997C 00B4FEE0 606336BE 0064002E 006C006C 00120000        0 



meson.dll        serverThread               +6B     0064002E 006C006C 00120000        0 0012ED70 0012ED70 7C82F680 7C837968 



meson.dll        doTask                     +21E      'Task' 60609850        0        0 00B4FF18 00B4FF18 60645DE4 00B4FF84 



meson.dll        TThread::TaskCall          +21     001A1B4C   'Task' 60609850 0064002E 006C006C 00120000        0 0012ED70 



meson.dll        modThreadRoot              +15B    0012E864        0        0 00324708 80832CD6 00B4FF90 80A5762D 00B4FFDC 



msvcrt.dll       0001:0002A530                      00324708        0        0 00324708 80849374 00B4FFC4 2EF75963       -1 



kernel32.dll     0001:0002508B                      


 


 



Thread ID: 00038CCC, Name: Main thread


 



EAX:0012D2E0  CS:001B EIP:7C82ED54  EFlags:00000246



EBX:7FFDE000  SS:0023 ESP:0012D5F8  EBP:   0012D614



ECX:0012D2E0  DS:0023 ESI:0012D668  FS:    003B



EDX:0012D2E0  ES:0023 EDI:0012D6B4  GS:    0000


 


 



Module           Fn (symbol or seg:offset in DLL)   Args



===============  =================================  =======================================================================



ntdll.dll        0001:0002DD54                      0012D668        0        0        0 00171BD4 0012D684 60610EB8 0012D668 



bdrock20.dll     UGetMessage                +25     0012D668        0        0        0        0 0012D918        0        0 



meson.dll        msgHelper                  +248    00171BD4        1 0012DBE8 0012E0D0 7FFDE000        0 00171BD4        0 



meson.dll        doTask                     +21E      'Msg ' 60610C70        0        0 0012DB74 0012DB74        1 0012DBAC 



meson.dll        TThread::TaskCall          +21     00171BD4   'Msg ' 60610C70 00171BD4        1 0012DBE8 0012E0D0 7FFDE000 



meson.dll        TThread::MsgBlock          +96       'Msg ' 0012E070 606336BE 0012E560 606336BE   'LopT' 00171BD4 01341EC8 



meson.dll        msgInTask                  +1F     0012E560 606336BE   'LopT' 00171BD4 01341EC8        0 7C82F9C1 0012EA70 



meson.dll        doTask                     +21E      'MsgT' 60611C60        0        0 0012E0A8 0012E0A8 00171BD4 0012E0A8 



meson.dll        TThread::TaskCall          +21     00171BD4   'MsgT' 60611C60 0012E560 606336BE   'LopT' 00171BD4 01341EC8 



meson.dll        loopInTask                 +27       'LopT' 00171BD4 01341EC8        0 7C82F9C1 0012EA70 6063C13F        0 



meson.dll        doTask                     +21E      'LopT' 60611C30        0        0 0012E598 0012E598        0 0012E5B8 



meson.dll        TThread::TaskCall          +21     00171BD4   'LopT' 60611C30   'LopT' 00171BD4 01341EC8        0 7C82F9C1 



meson.dll        TThread::MsgLoop           +45       'LopT' 0012EA7C 606336BE        0 0000000B 0012EF74 606336BE        0 



meson.dll        mesonGoLoop                +14            0 0000000B 0012EF74 606336BE        0 0012FF14 61117A5E        0 



meson.dll        doTask                     +21E      'Task' 60609A00        0        0 0012EAB4 0012EAB4 6063BFE5 0012EABC 



meson.dll        TThread::TaskCall          +21     00171BD4   'Task' 60609A00        0 0000000B 0012EF74 606336BE        0 



meson.dll        mesonGo                    +129           0 0012FF14 61117A5E        0        0        0 0012EF30 7C833488 



meson.dll        doTask                     +21E      'Prog' 606098C0        0        0 0012EFAC 0012EFAC 62010390 0012EFB0 



meson.dll        TThread::TaskCall          +21     00171BD4   'Prog' 606098C0        0 0012FF14 61117A5E        0        0 



meson.dll        Meson                      +2C            0        0        0 0012EF30 7C833488 0012F48C 00000009 7C830000 



Retrospect.exe   _WinMain                   +42E    61100000        0 0015249A 0000000A        0        0 7FFDE000 00000044 



Retrospect.exe   _WinMainCRTStartup         +157           0        0 7FFDE000 F772F548 0012FFC8        3       -1 77E6B7D0 



kernel32.dll     0001:000113E5                      







====================================================================



			
		


		

		
	


	

	





	
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		trilliumpc
	

				
				
					
						
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trilliumpc
			

			

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I have the SAME problem on a client running SBS 2003 Premium. Nothing changed, Retrospect started behaving the same as listed in this post.


 



Server:



Your basic officer 



Windows SBS 2003 SP2, all updates done as of today 



SQL Server 2000



Great Plains 9



Retrospect 7.5 all updates done



Quantum LTO-2 SCSI External Tape drive



Intel Motherboard, 2U server



Dual Xeon 2.4



4gb ram



Intel / ICP VORTEX SCSI Raid



			
		


		

		
	


	

	





	
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		fjean
	

				
				
					
						
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fjean
			

			

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I  also have some of your problem.



About once a month, My schedule backup doesn't start.



I open the retrospect program to see If I have some error message.



No error message, and as soon as the retropects windows appears, the scheduled backup start.


 



Sometime, I also can't start the retropect program, the windows isn't refreshing.Just see the empty windows.



I just log off ( instead of locking),and  logging again, and the retrospect program now start correctely !!!



			
		


		

		
	


	

	





	
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		benfeea1
	

				
				
					
						
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benfeea1
			

			

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I have had assertion error crashes in the past, too.



I backup disk to disk. If Retrospect crashes for ANY reason, you MUST repair the catalogs.



Tools > Repair Catalogs> Update existing Catalog File.



Most of the time the catalogs will be just fine, but until you do this it will crash again and again.



			
		


		

		
	


	

	





	
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