dig1jay Posted November 28, 2007 Report Share Posted November 28, 2007 I'm having a problem restoring previously archived directories. when I do the backup I get the following log entry: Retrospect version 6.1.126 launched at 10/25/2007 2:20 PM + Retrospect Driver Update, version 6.1.12.101 + Executing Immediate Backup at 10/25/2007 2:21 PM To backup set DirectoryX - 10/25/2007 2:21:54 PM: Copying DirectoryX on ComputerX 10/25/2007 2:25:11 PM: Comparing DirectoryX on ComputerX 10/25/2007 2:26:24 PM: Execution completed successfully. Completed: 126 files, 162.4 MB Performance: 124.1 MB/minute (115.9 copy, 133.4 compare) Duration: 00:04:30 (00:01:53 idle/loading/preparing) Quit at 10/25/2007 2:27 PM But when I go to restore it the directory structure is there, but no files have been copied over. This has happened on more than one occasion and is quite disturbing. Can someone please give me some insight as to what is happening? How can a backup that completed and verified successfully be bad? Thanks for you help! Link to comment Share on other sites More sharing options...
CallMeDave Posted November 28, 2007 Report Share Posted November 28, 2007 Quote: Can someone please give me some insight as to what is happening? You go first. What were the complete steps you took when you executed your Restore? Be as specific as possible, listing the buttons you clicked, the screens you saw, the choices you made, etc. Include information about your Macintosh, the version of Mac OS it is running, the Type of Backup Set you are using, the make/model of any devices that are being used, etc. We're out here in the wilds of the internets. We have no idea what you are doing wrong until you tell us. Dave Link to comment Share on other sites More sharing options...
rhwalker Posted November 28, 2007 Report Share Posted November 28, 2007 Quote: But when I go to restore it the directory structure is there, but no files have been copied over. In addition to answers to the questions that Dave is asking while sitting in his bathrobe in his mom's basement, because we don't have a clue what you did, here are three things for you to check: (1) are you sure that the files aren't there but off screen? I've seen restores that, when displayed in icon view, had the files, etc., off-screen, not viewable until you did a "clean up" (Finder, View > Clean Up) or view as list (Finder, View > As List) (2) when you did the restore, did you "restore entire disk" (perhaps to a subvolume)? If you didn't, then the permissions / ownerships aren't set properly on restore, and you might have an issue where the files are there but just not viewable by the current user. You could use Terminal, get a root shell, and poke about to see if they are on your disk somewhere - or, have the system go look for the file named "somefilename" (replace as appropriate) by: Code: sudo find / | fgrep somefilename (3) What shows up in the catalog when you go looking into that backup session and catalog? (Retrospect, Reports > Contents) Russ Link to comment Share on other sites More sharing options...
CallMeDave Posted November 28, 2007 Report Share Posted November 28, 2007 Quote: did you "restore entire disk" (perhaps to a subvolume)? If you didn't, then the permissions / ownerships aren't set properly on restore, and you might have an issue where the files are there but just not viewable by the current user Actually Russ, you've got it backwards. Sort of. While it's true that only a "Restore an entire disk" operation will set the unix information "properly" (to the same numerical values that were present on the files during the backup), any other type of Restore will make all the files owned by the current Finder user. So it's _only_ an "entire disk" Restore that can possibly result in files that are not immediately accessible/visible by the current Retrospect user. Steps; we need to know the steps! Dave Link to comment Share on other sites More sharing options...
rhwalker Posted November 28, 2007 Report Share Posted November 28, 2007 No, I just wasn't precise. The "current user" (the one having the problems, not the "current Retrospect user") that isn't able to view is not the same as the one ("you") who did the restore. At least, that's what I intended to say. For me, this "feature" of Retrospect means that I only and always do an "entire disk" restore to a subvolume, then do a piped tar as root to preserve the permissions as the files are moved to the correct place: Code: # cd subvolume; tar cf - . | tar xvf - -C targetfolder & Russ Link to comment Share on other sites More sharing options...
dig1jay Posted November 28, 2007 Author Report Share Posted November 28, 2007 To do my restore: I copy the subvolume from another drive on our network down my local machine. I'm running OS X 10.3. This particular computer is using a Pioneer DVR - 106D which is on the HCL. I select Immediate/Restore Restore files from a Backup - Select files using a Snapshot... I select the source snapshot from the list and select the current snapshot I select the destination: often its an external drive but also can repro to local drive. I mark the volume to restore with the options set to "normal" Restore using a Snapshot File copying set to Restore ACL's Matching options set to use Attribute modification date when matching. Then I select Restore. I insert the disc created during the Backup. It restores the subvolume. When I go to the subvolume it created the structure is there but no files are present. I did use Terminal to confirm the files were not there. I hope that clarifies things a little. I'm happy to provide whatever info you need. thanks Link to comment Share on other sites More sharing options...
CallMeDave Posted November 28, 2007 Report Share Posted November 28, 2007 Quote: I copy the subvolume from another drive on our network down my local machine. I'm sorry, but I don't know what this means or how it relates to your operation. - Are you using Retrospect Client software in some way? - What, exactly, was the Source for your backup? > I select the source snapshot from the list and select the current snapshot Actually you select the Backup Set from the upper list, and the Snapshot from the lower list. But I'm a stickler for precise wording. > I select the destination The "Destination Selection" window contains a _critical_ popup menu at the top, which contains the choices: Restore Entire Disk Replace Corosponding Files Retrieve Files & Folders Retrieve Just Files - Which did you use? > I mark the volume to restore The topmost folder in the "Restore from Backup:Your_Backup_Set_Foo" window will be the Source volume of the backup whose Snapshot you selected. The window reads "Marking files for restore..." - When you mark the topmost folder, do you see the enclosed items are also marked? - Do you see a file count in the upper right hand corner of the window? Restore using a Snapshot File copying set to Restore ACL's Matching options set to use Attribute modification date when matching. Those are the default Option settings. - What is shown in "Files Chosen"? Does the file count match what you saw in the previous window (when you Marked files for restore"? - What is displayed in the Operations Log for the attempts you have made? Dave Link to comment Share on other sites More sharing options...
rhwalker Posted November 28, 2007 Report Share Posted November 28, 2007 Quote: Matching options set to use Attribute modification date when matching. This may be the problem. Why are you doing that? Quote: File copying set to Restore ACL's You say you have Mac OS 10.3, which does not have ACLs. Whatever. Link to comment Share on other sites More sharing options...
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