major82 Posted November 26, 2007 Report Share Posted November 26, 2007 I am having a problem with my Maxtor and need your valued help. In the past you have been very helpful. I have tried your technical support in India and find that I cannot understand what the tech is saying. I cannot find the Maxtor (F:). I seemed to have lost it completely. I can install Retrospect Express HD 1.0 successfully, however, when trying to load the hardware, I have a problem. The dialog box appears and says New Hardware Found, Maxtor One Touch ll, Windows is installing the software for your new hardware, the cursor hour glass is shown, New Hardware found [not responding]. I end the task, and just get a completely blue screen and have to reboot to get back into the program. I have removed the program and installed several times and have come up with the same results every time. Link to comment Share on other sites More sharing options...
Mayoff Posted November 26, 2007 Report Share Posted November 26, 2007 If you are having a hardware issue with a Maxtor device, then you should contact Maxtor and not EMC. try www.maxtor.com We do not have tech support in India. I have removed your phone numbers from your post, since those will not do us much good. Link to comment Share on other sites More sharing options...
major82 Posted November 29, 2007 Author Report Share Posted November 29, 2007 Hello Sir, I decided to use my Maxtor One Touch II firewall and USB on my Dell Inspiron 1720 laptop with Windows Vista Home Premium. I was able to install Retrospect. To setup restore points I first tried to setup my backups. To do this I opened up Retrospect and chose the Setup function. From there I went to Comprehensive, then to the option to Choose Specific files and folders (Not my entire computer option), then I chose drive letters I wish to backup, then I chose destination (the drive letter that corresponds to the external drive), then chose a schedule. The backups started running, but restore points were not generated. This is the response I received: "Normal backup using DirectBackup at 11/23/2007 10:00 AM To Backup Set RestorePoint2... -11/23/2007 10:00:00 AM: Copying OS (C:) Catalog File out of sync with Backup Set "RestorePoint2". To repair it, use Tools>Repair Catalog>Update existing Catalog File. 11/23/2007 10:02:48 AM: Execution incomplete Remaining: 75488 files, 33.4 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:02:48 (00:02:40 idle/loading/preparing)" The suggestion to repair it, use Tools>Repair Catalog>etc. I could not find. Please offer suggestions as to how I can obtain a good restore point. Link to comment Share on other sites More sharing options...
Mayoff Posted November 29, 2007 Report Share Posted November 29, 2007 What version of Express are you using? You need to delete the .rbc file from the backup disk and relaunch Express HD to fix this error message. Link to comment Share on other sites More sharing options...
major82 Posted November 29, 2007 Author Report Share Posted November 29, 2007 I am using Retrospect Express HD 2.0 I apoligize, I do not know how to delete the .rbc file from the backup disk. Is there a procedure I could fine to help me to delete the .rbc file. Thank you for your patience. Link to comment Share on other sites More sharing options...
Mayoff Posted November 29, 2007 Report Share Posted November 29, 2007 You exit Express HD. Open your External Hard disk. Open the folder containing the backup data. Right click on the file that ends in .rbc and select Delete. Link to comment Share on other sites More sharing options...
major82 Posted December 5, 2007 Author Report Share Posted December 5, 2007 I have 126GB free of 189GB on the external drive. I followed your instructions and opened the external drive letter MAXTOR (F and then went to the Retrospect Restore points folder and opened this up. This is what I found: 1.0 By placing the cursor on the folder Retrospect Restore Points (RRP) this is what I read: Date Created: 7/9/2005 2:17 PM, Size: 32.1GB, Folders: Retrospect Restore Points. 2.0 Opening the RRP folder I find two folders: a. Retrospect, b. Restore Point 2. 3.0 a. opening Retrospect---Restore Point 2 I see names AA00000, Date Modified 7/29/2005, RDB File , 614,404 KB. AA00001, etc. b. Opening Restore Point 2 I find Date Modified:11/24/2007, Size:40.2MB, Date Created:7/9/2005. I had used this Maxtor on my Desktop previously and I believe these are the files that I am seeing. I am hesitant to delete any of these files because they are valuable to me. Is it possible for you to call me at 414-771-2898? Thank you. Where do I go from Here? Link to comment Share on other sites More sharing options...
Mayoff Posted December 5, 2007 Report Share Posted December 5, 2007 Quote: Is it possible for you to call me at 414-771-2898? Thank you. Where do I go from Here? No actually. This is a community based forum and not an official way to receive technical support (see forum rules). If you want technical support, please call EMC directly at http://www.emcinsignia.com/contactsupport or contact the vendor who provided you with the Express software. EMC Insignia charges for the technical support, but Maxtor should be able to help for free. Link to comment Share on other sites More sharing options...
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