DGB41 Posted December 26, 2002 Report Share Posted December 26, 2002 I am using a Fantom firewire external drive. I successfully backedup my hard drive to CD-R last April. However, in trying to do it today I had a problem. I get an error 100. I called Fantom. The CD-RW they used in my model is a Sanyo BP 1500 24-10-40. This is not on your list. Is there a way to make it work? I can only wonder what I did last April to make it work. I would appreciate hearing from you. Thanks in advance. David Link to comment Share on other sites More sharing options...
AmyJ Posted December 26, 2002 Report Share Posted December 26, 2002 It is not possible to make an unsupported drive work reliably with Retrospect. We have traditionally not been able to offer support for drives with Sanyo mechanisms, as they did not meet with our standards. After working with the manufacturer for better support, we certainly hope that this will be changed in the future. Link to comment Share on other sites More sharing options...
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