Andrew Posted October 1, 2002 Report Share Posted October 1, 2002 HI, Just wiped my whole hard drive after a crash, and am trying to re-install everything from backup. Got the system up and running (Mac OS 10.2.1), but am trying to install Retrospect 5. Everything is fine during install and upgrade, but when I try and run the program, the OK button remains greyed out after adding the serial. This worked before the re-installation of the system. Tried steeing the date backwards and running the preview (which has now expired), and got the same problem. Is this a known problem, or have I messed up somewhere? tried logging in as root, but that did nothing. At a push, I could go back into 4.3 on OS 9. Would that allow me to restore from my backup archives? Thanks Andrew Quote Link to comment Share on other sites More sharing options...
IrenaS Posted October 1, 2002 Report Share Posted October 1, 2002 There shouldn't be any problems with this type of action under 10.2, assuming you're entering a valid code. Make sure that you're typing something in each field. Also, be sure you're entering your 16 digit 5.0 alpha-numeric license code, and not a 4.3 code, or your registration number. If you'd like to confirm you're entering in a valid code, give Customer Service a call at 888.777.5664. Quote Link to comment Share on other sites More sharing options...
Guest Posted November 8, 2002 Report Share Posted November 8, 2002 I have similar problem. Yesterday I got the full Retrospect 5.0 (Mac) license code by email after sending in my old code+upgrade code. The license code works in MacOS 9 but fails in OSX. Quote Link to comment Share on other sites More sharing options...
AmyJ Posted November 11, 2002 Report Share Posted November 11, 2002 Please contact Customer Service directly for license code related issues: 888.777.5664. Quote Link to comment Share on other sites More sharing options...
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