New user - Retrospect client on Mac OS 10.4.10

[bmoore]

Hi,

 

I have recently bought Retrospect for small and medium business. I have on server which is installed on a Windows 2003 Server and I have Windows and OS X clients.

 

I have a problem with the Macintosh clients. The version installed on the Mac is 6.1.130 and they have OS X 10.4.10.

 

I probably am doing something wrong but I would to know what!

 

When I backup a Mac client, everything looks ok. But when I try to restore an image file, all I get is the folders but no files inside.

 

Could someone tell me what is the right way to backup a Mac.

 

Thank you for your help

 

Brigitte

[rhwalker]

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When I backup a Mac client, everything looks ok. But when I try to restore an image file, all I get is the folders but no files inside.

 

Could someone tell me what is the right way to backup a Mac.

 

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Brigitte,

Welcome to these forums.

 

It's a bit unclear what you are doing or what you are seeing, but I assume that you are not seeing a similar thing when you backup/restore your Windows clients. You do appear to have the most current version (6.1.130) of the Mac client. So the issue becomes whether the problem is happening during the backup or during the restore. You say that:

 

Quote:

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When I backup a Mac client, everything looks ok.

 

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It's a bit unclear how you are deciding that "everything looks OK", or what your metric is for "OK".

 

To see whether the issue is happening during the backup, use Retrospect on your server and browse the most recent snapshot to see whether there are files in that snapshot for the Mac client.

 

If there are, then the issue is with the restore. There is one quirk that I have sometimes seen when Retrospect restores files on a Mac.

 

This quirk is that the restored folders are sometimes displayed in "icon" mode with the icons for the enclosed files/folders being off-screen. The files are there, but they just can't be seen on-screen. The fix for this is to put the Mac's folder into "list" view (click the middle icon above "View" in a Finder window, the one with the horizontal lines, or, under the Finder's View menu, select "as List").

 

Or, it could be a permissions issue that is preventing the files from being seen, perhaps if the UIDs are different at the time of the restore from the UIDs at the time of the backup (as might happen if you restored files for users that existed only in a local Netinfo database on the Mac rather than Open Directory, etc., or if the Netinfo database was different on the Mac for which you restored a local user's file, from the Mac of the backup). The way to spot this would be to use Terminal on the Mac (or ssh over to the Mac from your Windows box), get a root shell ("sudo sh"), then navigate to the restored folder, and list permissions, etc. ("ls -al"). See if you see files that way, from the Unix command line, as root.

 

But it should work unless you are trying to run a Selector for the Mac clients, and that Selector, which might be OK for a Windows setup, is somehow not selecting any files to be backed up from the Mac.

 

You might instead want to post your question in the Windows Retrospect forum because you are running the Windows version of Retrospect, and the solution will probably be found by a knowledgeable user of the Windows version of Retrospect; there are some differences between the Mac and Windows versions. If the Macintosh client is running and the backup does take place for that client, then the problem has to be solved on the Retrospect side on the Windows machine running Retrospect, not on the client.

 

Russ

[bmoore]

Hi,

 

You're right, I think that my explanation was not clear, sorry. When I backup the Mac client, there is no error, but was I see is that Retrospect only seems to be adding folders to the image but no files.

 

I will try to ask my question on the Windows side.

 

Thank you

 

Brigitte

[rhwalker]

Ok, thanks for the clarification. But it still doesn't answer whether browsing the snapshot in Retrospect, prior to trying a restore, shows that the files made it into the backup set. Simply not seeing any errors in the log doesn't provide much information as to whether any files actually were backed up. Again, here's what I suggest as important information:

 

Quote:

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To see whether the issue is happening during the backup, use Retrospect on your server and browse the most recent snapshot to see whether there are files in that snapshot for the Mac client.

 

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Russ