bspachman Posted October 16, 2007 Report Share Posted October 16, 2007 I've been running Retrospect Professional (6.5.382) on my Win2k server for several years. Recently, one of the backup clients was upgraded to Vista. I installed what I think is the appropriate client for Vista (6.5.140), but backing up this client machine fails every time with an assert.utx error. I have tried turning off System State, Security Information, Forcing Outlook backups, and still I come in the next day to find Retrospect crashed when backing up this Vista machine. Here's the beginning of a typical example from the Assert_log: Code: OS: Windows 2000 version 5.0 (build 2195), Service Pack 4 Application: C:\Program Files\Dantz\Retrospect\Retrospect.exe, version 6.5.382 Exception occurred on 10/16/2007 at 4:04:35 AM Exception code: C0000005 ACCESS_VIOLATION Fault address: 6060A696 0001:00009696 meson.dll Thread ID: 00000438, Name: Execution thread EAX:10F5BF14 CS:001B EIP:6060A696 EFlags:00010282 EBX:002F6AB8 SS:0023 ESP:1145C868 EBP: 1145C8AC ECX:FFFFFC07 DS:0023 ESI:1145C948 FS: 003B EDX:10745C38 ES:0023 EDI:1145C8F4 GS: 0000 Any ideas? An updated Vista client that will work with Retrospect 6.5? Some files that can be excluded from the backup? Best, Brad Link to comment Share on other sites More sharing options...
abakadabra Posted October 16, 2007 Report Share Posted October 16, 2007 I have the same problem using Retrospect 7.5 on an XP machine with a Vista client on my network. No replies yet to my help message of several weeks ago. Link to comment Share on other sites More sharing options...
bspachman Posted October 16, 2007 Author Report Share Posted October 16, 2007 What version of the client are you using on the Vista machine? -brad Link to comment Share on other sites More sharing options...
Mayoff Posted October 16, 2007 Report Share Posted October 16, 2007 To backup Vista you MUST use Retrospect 7.5 and Retrospect client 7.5. 6.5 is not supported on Vista. Link to comment Share on other sites More sharing options...
bspachman Posted October 16, 2007 Author Report Share Posted October 16, 2007 THANK YOU! I spent hours several weeks ago (on the initial upgrade to Vista) trying to find out that information... I must have missed it in the KnowledgeBase in all the article referring to Vista. Best, Brad Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.