6.5 Client on Vista crashes Retrospect on Server

[bspachman]

I've been running Retrospect Professional (6.5.382) on my Win2k server for several years. Recently, one of the backup clients was upgraded to Vista. I installed what I think is the appropriate client for Vista (6.5.140), but backing up this client machine fails every time with an assert.utx error.

 

I have tried turning off System State, Security Information, Forcing Outlook backups, and still I come in the next day to find Retrospect crashed when backing up this Vista machine.

 

Here's the beginning of a typical example from the Assert_log:

 

Code:

---

OS: Windows 2000 version 5.0 (build 2195), Service Pack 4

Application: C:\Program Files\Dantz\Retrospect\Retrospect.exe, version 6.5.382

Exception occurred on 10/16/2007 at 4:04:35 AM

Exception code: C0000005 ACCESS_VIOLATION

Fault address: 6060A696 0001:00009696 meson.dll

 

 

Thread ID: 00000438, Name: Execution thread

 

EAX:10F5BF14 CS:001B EIP:6060A696 EFlags:00010282

EBX:002F6AB8 SS:0023 ESP:1145C868 EBP: 1145C8AC

ECX:FFFFFC07 DS:0023 ESI:1145C948 FS: 003B

EDX:10745C38 ES:0023 EDI:1145C8F4 GS: 0000

---

 

Any ideas? An updated Vista client that will work with Retrospect 6.5? Some files that can be excluded from the backup?

 

Best,

Brad

[abakadabra]

I have the same problem using Retrospect 7.5 on an XP machine with a Vista client on my network. No replies yet to my help message of several weeks ago.

[bspachman]

What version of the client are you using on the Vista machine?

 

-brad

[Mayoff]

To backup Vista you MUST use Retrospect 7.5 and Retrospect client 7.5.

 

6.5 is not supported on Vista.

[bspachman]

THANK YOU! I spent hours several weeks ago (on the initial upgrade to Vista) trying to find out that information... I must have missed it in the KnowledgeBase in all the article referring to Vista.

 

Best,

Brad