vdolcourt Posted October 13, 2007 Report Share Posted October 13, 2007 I did a fresh install of 7.5 on Vista as a Vista administrator with the privilege "Run As Administrator." I then started Retrospect (run as administrator) from the same account. Retrospect asked me for a user name and password, so I used the same as the login. Retrospect told me Retrospect is Locked. Only a member of the administrator's group can use it. What can I do to get logged in and get Retrospect running? Link to comment Share on other sites More sharing options...
Mayoff Posted October 14, 2007 Report Share Posted October 14, 2007 Make sure you have 7.5.387, if not, you must uninstall before running the update to the new version. Link to comment Share on other sites More sharing options...
vdolcourt Posted October 14, 2007 Author Report Share Posted October 14, 2007 Thank you for the information on the version I need to run. The presently installed version is 7.5.251, and when I click on Help to say to check for upgrades, the upgrade assistant only offers 7.5.324. How do I download and install 7.5.387? Link to comment Share on other sites More sharing options...
rhwalker Posted October 14, 2007 Report Share Posted October 14, 2007 Quote: How do I download and install 7.5.387? As usual, from the Retrospect Windows update page: Retrospect 7.5.387 update Link to comment Share on other sites More sharing options...
vdolcourt Posted October 15, 2007 Author Report Share Posted October 15, 2007 Thank you for your note. I have been on the page a number of times, but Insignia is too clever for me. I don't see where to download 7.5.387. All I can see is how to use it once it is downloaded. Perhaps you can point me to the section with the link to download. The issue is that Retrospect offers a download, but it is not 7.5.387. I appreciate you working with me on this one. Link to comment Share on other sites More sharing options...
rhwalker Posted October 15, 2007 Report Share Posted October 15, 2007 That's really puzzling, because I visited that page before replying to you, and I tested that the link worked and that the downloaded file was, in fact, the file "Retro-EN_7_5_387.exe". And I tested again moments ago after you posted your response. Are you sure that you are clicking the correct link? The line that says "Retrospect 7.5.387 Installer" has several columns. The first column, entitled "Software Version", says "7.5", which is the software version. The second column, entitled "Updater/Details", says "Retrospect 7.5.387 Installer" and is a link to the KnowledgeBase "Read Me" article that gives release details and installation details. The third column, entitled "Date Posted", says "2007-05-14", and is the release date for the update. The fourth, and last column, is entitled "Download", and has a link for the, um, download. The link indicates that the update is "54 MB" in size. This link, entitled "54 MB" in the "Download" column, is the link that you need to click to download the file "Retro-EN_7_5_387.exe". You then download and run this ".exe" file, and the update will be installed. Could you try again and report your results? It sure seems to be working for me. Russ Link to comment Share on other sites More sharing options...
Mayoff Posted October 16, 2007 Report Share Posted October 16, 2007 Try clicking on the size in the download column rather then the Read Me link. Link to comment Share on other sites More sharing options...
vdolcourt Posted October 17, 2007 Author Report Share Posted October 17, 2007 Thank you! I got it. As I said, you were too clever for me. Duhhh! Vic Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.