Erik_S Posted September 24, 2007 Report Share Posted September 24, 2007 I've been backing up with Retrospect 7.5 and now I need to restore a file. Retrospect doesn't seem to recognize any of my backup files (all have an extension .RDB)! How can I restore the file I need? Quote Link to comment Share on other sites More sharing options...
Erik_S Posted September 26, 2007 Author Report Share Posted September 26, 2007 C'mon, people. What good is this product if it won't restore? SOMEONE must know how I can restore one single file!!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 26, 2007 Report Share Posted September 26, 2007 This is document in the Retrospect User's Guide, Retrospect tutorials, training videos and Retrospect Help. Have you had a chance to review these? You can start with a catalog rebuild and then a restore using the restore wizard. kb.dantz.com contains the tutorials, documentation and videos. Others in the forum will be happy to post more details if you still have trouble. Quote Link to comment Share on other sites More sharing options...
Erik_S Posted September 26, 2007 Author Report Share Posted September 26, 2007 I've examined everything but the training videos. I can't find anything. When I double click one of the .rdb files in Windows Explorer, Retrospect starts up but doesn't do anything, so obviously these are Retrospect files. It won't rebuild. When I try to point it to the files to rebuild it will only accept .rbf and .rbc files, not .rdb files. I hope someone can come up with something. A backup program is USELESS if it won't restore. I'll want my money back, I don't care how long ago I bought the stupid software. Though of course getting my money back will be small consolation if I've lost my data. Sheesh. Quote Link to comment Share on other sites More sharing options...
Trevorc Posted September 26, 2007 Report Share Posted September 26, 2007 I never had aproblem restoring files as i always have went through the restore wizard in Retrospect. have you tried using this? It is pretty straight forward. Under Restore Option - Restore - Next - Now Select the Back up Set you want to Restore From Now select the snapshopt (The Correct Corresponding location that your restoring from Ie C drive) Select Next Now choose destination ( I always restore to a New folder called restored so i can ensure it is complete then copy desired files to correct location) In your case select files and folders select files Now Find the folder or files you would like to restore. Tick the box next to it and continute. Hopefully this will help! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 26, 2007 Report Share Posted September 26, 2007 You never double click on an RDB file. Our documentation clearly says that you must do a catalog rebuild if you don't have an existing catalog file. What happens when you follow this tutorial? http://kb.dantz.com/article.asp?article=8350&p=2 Quote Link to comment Share on other sites More sharing options...
Erik_S Posted September 28, 2007 Author Report Share Posted September 28, 2007 What happens is that I navigate to the disk (an external USB 2/0 drive) where the files are located, navigate down the folder tree, and Retrospect DOES NOT SEE THE FILES and refuses to open anything, I assume because they have an .rdb extension. It's as if the files don't exist, as far as Retrospect is concerned. That's what I don't get. Retrospect CREATED those files!!!!!!!! Quote Link to comment Share on other sites More sharing options...
rhwalker Posted September 28, 2007 Report Share Posted September 28, 2007 Are you sure you don't have a permissions issue? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 28, 2007 Report Share Posted September 28, 2007 You should select the 1-Backup Set A folder and click OK. Don't open the folder during the rebuild, just select it. Quote Link to comment Share on other sites More sharing options...
Erik_S Posted September 29, 2007 Author Report Share Posted September 29, 2007 OK. There was nothing wrong with Retrospect, just my attitude. Thanks for staying with me on this. I'm sorry I was so ill-tempered. Quote Link to comment Share on other sites More sharing options...
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