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Can't back up Removable Storage Manager, error -1101 (file/directory not found) 32 bit Vista


creagin
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Every time I run a backup I get the error message "Can't back up Removable Storage Manager, error -1101 (file/directory not found)". I'm using the latest version of EMC retrospect Pro and 32 bit Vista Ultimate. Any ideas why and adverse effects of this????? Anybody know a fix?

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Here's what the event log has to say about it:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Retrospect" />

<EventID Qualifiers="49154">1</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2007-07-01T09:06:39.000Z" />

<EventRecordID>26927</EventRecordID>

<Channel>Application</Channel>

<Computer>ChuckReagin</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data>Can't back up Removable Storage Manager, error -1101 (file/directory not found)</Data>

</EventData>

</Event>

 

I'm using Professional version 7.5.387

Driver update and Hotfix, version 7.5.11.100

 

Any ideas on how to fix this and what the downside of not fixing it is?

 

THANX!

 

Chuck

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Is this happening on a machine that was upgraded to Vista?

 

Try turning on the Removable Storage Manager:

 

Control Panel > Programs

Turn Windows Features on or off

Select the check box next to Removable Storage Management to turn the feature on

OK

 

- Try the backup again.

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Under Services, it shows as Name - Ntmssvc, State - Stopped, Start Mode - Manual, Service Type - Share Process, Path - C;\windows\system32\svchost.exe -k rsmsvcs, Error Control - Normal, Start Name - LocalSystem, and TagID - 0.

 

I must also add that, on my first reply of 13/7/07, I was not looking in the right place for the services, so I don't know whether Removable Storage Manager was there, or not. My apologies.

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  • 3 weeks later...

I got this error on Windows XP, service pack 2. This error started after I did a full restore from backup media, using Retrospect. Before that, I did not encounter this error.

 

After this error started, I "fiddled around" with Microsoft's command line interface to RSM. In other words, I opened a DOS box and used the command line "rsm." I don't know if Vista has this command though.

 

I don't remember exactly what I did, I think I used these commands

rsm

rsm view

rsm view /TDRIVE

rsm view /TPHYSICAL_MEDIA

 

After this "fiddling around," my next two Retrospect backup jobs completed without the RSM error message. This might be coincidence; I have read reports of this error wherein the symptoms vanished automagically.

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