Jump to content

Retrospect Pro V 7.5.370 - Multiple - 1101 errors


NJSS

Recommended Posts

I have recently downloaded Retrospect Pro V 7.5.370 for evaluation, and am very disappointed with it.

 

I am running a single 3GHz PC with 1Gb RAM and backing up data to a Buffalo TeraStation.

 

Retrospect Pro throws up multiple -1101 errors, the majority in respect of .JPG files which whilst not small are not excessively large.

 

When I say "multiple" I mean multiple at the end of this post is a sample from the log in respect of only two folders.

 

I have checked that these files can be read and written by backing them up using Salty Brine's FolderClone, so it would appear that the error is with Retrospect Pro.

 

Can anyone please assist?

 

Clearly I am not going to buy this software is this problem can't be resolved.

 

NJSS

 

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0236.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0237.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0239.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0240.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0243.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0244.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0247.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0249.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0250.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0251.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0253.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0254.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0255.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0256.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\DSCN0257.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2000 Xmas New Year\Thumbs.db": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0736.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0737.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0738.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0739.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0740.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0741.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0742.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0743.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0744.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0745.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0746.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0747.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0748.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0749.JPG": can't write, error -1101 (file/directory not found)

File "D:\PHOTOGRAPHS\2001 Xmas\DSCN0750.JPG": can't write, error -1101 (file/directory not found)

Link to comment
Share on other sites

A kind colleague pointed out that the "thumbs.db" exceptions are easily solved.

 

The thumbs file is a "feature" of Windows XP. It appears in any folder that has images stored in them, by default. It stores a thumbnail of each picture kept in that folder. Unless you are using the Thumbnail View for a folder, it's a waste of space.

 

To turn them off, open My Computer, click on Tools, then Options, then click on the View tab. Then tick the box next to Do not cache thumbnails.

 

I have done this and deleted all the "Thumbs.db" files - one less problem.

 

I still have lots of problems with JPG files though - so help is still wanted please.

 

NJSS

Link to comment
Share on other sites

You might want to contact Retrospect support on this issue; this is a user-to-user support forum. I, for one, don't know the solution to your issue. From the Support FAQ:

 

Quote:

Is there support while I am evaluating a trial version?

 

Customers evaluating the software will receive free support for the term of the product evaluation. They will be provided with a Service Request number, which will have the same expiration date as the evaluation product.

 


Here's how to contact Retrospect Support:

Contact Support

 

It might also give you an opportunity to evaluate the support that you will receive after purchase.

 

Russ

Link to comment
Share on other sites

In the interim I have been working on the continuing probles.

 

I have at last completed one partial backup - the first not to fall over part way through.

 

Here are the last few lines of the log:-

 

08/03/2007 21:27:13: 1,893 execution errors

Completed: 4408 files, 12.5 GB

Performance: 428.8 MB/minute (371.0 copy, 611.9 compare)

Duration: 01:28:34 (00:01:57 idle/loading/preparing)

 

Of the 1,893 execution errors the majority are allegedly different creation dates & times like this:-

 

File "D:\PHOTOGRAPHS\2006 08 France\Laroche.jpg": different creation date/time (src: 25/08/2006 05:09:00, dest: 25/08/2006 05:09:04)

 

Inexplicable since the source is the original on my PC hard disk and the destination is the new, formerly unused TeraStation; or am I misinterpreting the error message?

 

Another large chunk is like this:-

 

File "D:\PHOTOGRAPHS\CARS\": can't write security information, error -1017 (insufficient permissions)

 

This seems peculiar as I signed on as Administrator to to all this testing.

 

My last post for today I started working on these problems more than 12 hours ago, and it's now 23:21 - I must go home and have a large drink!

Link to comment
Share on other sites

What is the filesystem / OS on the TeraStation? It may be that it does not support timestamps to the same granularity as the PC hard disk, such that compares between the timestamp that Retrospect thought it wrote and the timestamp it gets when it tries to verify/compare are different.

 

Russ

Link to comment
Share on other sites

To answer your question first.

 

The Terastation has a simple 266MHz PowerPC processor and 128MB of SDRAM. It uses a Linux kernel which is implemented partly on 4MB of flash memory. However, the kernel is also distributed across a protected 100MB partition on each of the four 250 Gb hard disks.

 

The file system isn't mentioned in the documentation, but I understand it to be XFS, a 64bit journalling system invented at SGI.

 

I re ran my test back-up last night and the results were disappointing:-

 

09/03/2007 00:21:43: 1,701 execution errors

Completed: 4398 files, 12.5 GB

Performance: 436.4 MB/minute (375.4 copy, 635.4 compare)

Duration: 01:27:09 (00:01:58 idle/loading/preparing)

Exit at 09/03/2007 00:21

 

At least it ran right through without any terminal errors!

 

I'd like to stick with Retrospect having used EMC products on IBM Mid-range systems with great success for many years, but unless I can get this problem quickly resolved then I may be forced to consider an alternative Hardware/Software solution possibly the Infrant Ready NAS on the hardware side, but I have yet to research the software, having used Retrospect V6 for the last few years.

 

 

NJSS

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...