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Restore Files after windows reinstall


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I have a situation where I had to reinstall my operating system ( with Dell's help) I had to reformat my drive and start from scratch. After that nightmare I have reinstalled the OS and apps. After reinstalling the retrospect software It does not recognize the back files on the Store-it Drive. There are files in the backup set folders on the Store-it when I view via My computer. Any advice for desperate soul ?



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